ComplaintsforColonial Assisted Living at Palm Beach LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
I was a vendor with this location. We provided painting classes for the seniors and they loved us. Initially we had no issues with payment. In 2020 when the facility closed they never paid us for 3 classes that we taught the seniors. We still have not been paid and they refuse to pay us. Please do not support this ****Our company is Paint with Faith we offer motivational painting classes to encourage the seniors through art. *******************************Business response
04/24/2023
Good afternoon,
The complaint suggests that the Vendor was not paid by Colonial Assisted Living at Palm Beach, LLC for services provided in 2020. However, Colonial Assisted Living at Palm Beach, LLC was formed in 2021 - a year later. This complaint must have been directed towards prior ownership and should not appear on Colonial's record. I have attached ******* Secretary of State Corporate filings proving that Colonial Assisted Living at Palm Beach was incorporated on 6/15/2021.
Customer response
04/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me.I have invoices and various emails from this location prior to 2021
Sincerely,
*****************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.