1 Customer Reviews
Review from Ali W
1 star09/16/2022
DO NOT PURCHASE FROM HERE!!We purchased a Gustavian grandfather clock that was described as "fully functioning." In reality it ran for 5 minutes and then stopped. When we contacted Authentic Provence about the issue they said "this is not our problem" and then hung up the phone on us. So disappointing. They did not even try to stand by their sale. How can an item that we bought from them not be their problem? They described it as "fully working" and we are now having to pay for "the fully functioning" clock we purchased from them to be restored to be as they advertised. In the photo, taken when they said the clock was working, the time the photo was taken was 2:08pm and the clock does not display that time. The horologist who has assessed it said the internal mechanisms are damaged. Yet, Authentic Provence's won't even acknowledge the horologists assessment and the way they are treating us is unacceptable. DO NOT PURCHASE ANYTHING FROM THERE.
Authentic Provence, Inc. Response
02/14/2023
As we responded to your ****** review in April 2022:
"Hello ***,
We are sorry you feel this way. We have spent numerous times explaining to you and your husband that this beautiful Gustavian Grand Father clock was fully functional and working perfectly while in in our showroom. You had sent your mother to us to make sure the clock was working and we facetimed with you before your purchase.
We had supplied you with a shipping quote from a transport company which we recommend, and have had excellent experience with, never forcing you to ship with them, as you had told me over the phone yesterday. We had supplied you with a letter of a local very reputable clock repair who was hired prior to your purchase to set the clock and make sure everything was working properly.
As you know the clock had been damaged during the transport from Palm Beach to CT, but we cannot be held liable for this, as we released the clock which was working perfectly. If damaged in transit, you must file an insurance claim with the shipping company whom you used.
***********************************************"
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