ComplaintsforAamco Transmission and Total Car Care Center of West Palm Beach

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/26/2024 I took my F150 into AAMCO at ************************************************************** For a transmission flush and filter change and then on 5/1/2004 I had transmission oil leaking on my driveway. I called AAMCO and brought the vehicle in that day and they said that it was leaking oil and not due from them completing the job. My vehicle was not leaking fluid prior to them doing the job. the next day 5/2/2004 I took it to **** and they said that it was leaking from it being overfilled with transmission fluid and they drained it and that the color of the transmission fluid was not bright red that it was not flushed. After leaving **** I called them and went into AAMCO and said that I want my money back plus the bill from **** and the rental car I needed. AAMCO said I don't know what that paper work from **** is that we didn't over fill the fluid and would not refund me. I have documentation from **** and pictures from **** that the dip stick and manual shows it over filled.

  Business response

  05/04/2024

  We did the transmission service on ********************* F-150 on April 26, 2024 (Invoice #******). He brought back his vehicle on May 1, 2024 about 4pm (without appointment) complaing of oil leak. Since we did not have the transmission technicial available at that time, a general technician inspect the vehicle and found that the transmission oil pan was not leaking but found that the fluid was coming from above (was not a critical issue). We wanted to have the transmission specialist fix the issue for this customer and invited the customer back the next day. But he did not return the next day May 2nd. The work we have done has warranty in this shop and we requested the customer to come back. Insted the customer took the vehicle to some other shop on May 2nd.
  
  
  One does not buy an item from ******* and return it to Target and expect ******* to refund the money.Similarly ****************** on his own decided to take the vehicle to some other shop, paid for an inspection. This is not coverd buy our warranty agreement.
  
  
  We never refuese warranty service therefore the claims by ****************** is incorect and does not warrant any refund or payments to him.
  
  
  If I can be of futher assistant please let me know.
  
  
  *****************************
  General Manager

  Customer response

  05/06/2024

   
  Complaint: 21661261
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  That is a lie. When I brought the viechle back to them they stated that it was not from the work that they had done. I said my viechle was not leaking prior to them doing the work. At that point I left after they denied that the leak was caused by them and took it to **** and is in fact caused by them and documented by ****s paper work and photos of a overfilled dip stick. Also incompetence on their part by not checking the transmission dip stick after they filled it.

  Business response

  05/06/2024

  This customer was invited back next day for inspetion by our transmission specialist. We stand by our warranty and if the custoemer has any issue with our service we are requesting him to come back for warranty service.
  
  
  Thank you.

  Customer response

  05/06/2024

   
  Complaint: 21661261
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  this company said that the leak was not caused by the work they did witch in fact is a lie. I Took the viechle to **** to fix the problem that was in fact caused by them and documented with reports and photos. This company are scammers and crooked and their work they do is grossly negligent.

   

• Initial Complaint

  08/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Aamco had my car 1 month. Put new transmission in and then drive 2 miles towards home and had to get towed back. After saying they would fix the problem they said I need a new engine. Vehicle had no oil in it and basically seized up. Buick GM did full diagnostic on car post aamco.

  Business response

  09/11/2023

  *************************** had his Buick Enclave brought to the AAMCO center in ********* Beach with a complaint of delay into drive on July 05, 2023. Our technicians have inspected the vehicle and found that the transmission was slipping and jerking. We recommended that the transmission be replaceed with a remanufactuted transmission. The customer authorized the repair. We completed the replacement of the transmission, test drove the vehicle to confirm that the transmission functions as normal. The customer picked up the vehicle on Auggust ********. The ********************** has 3 years ******* miles warranty. Please refer to attached initial inspection sheet (Q124727) it indicates that ************** had inspected the fluid levels and the engine oil level was normal.
  
  
  ******************** brought his vehicle back to our center on August 9, 2023. Complainining of check engine light on (indicating engine oil pressure issue). ************** inspected the vehicle and found that the engine oil level was nomal (refer to inspection sheet Q124761). The vehicle also had number of DTC code P0011, P0014, P0019, P0021, P0024, P0324. ************** recommended further diagnostics to determin the *** system issue. But the customer declined any diagnostics nor any repair. He towed his vehicle out. The vehicle was drivable and functioning when it left our center.
  
  
  We only worked on the transmission when the vehicle was in our center, the transmission still has warranty.Oil pressure issue was not present when the vehicle was delivered to the cutomer and this issue is not related to the transmission that we worked on. Any other system failure is not coverd by the warranty on the transmission. Since customer declined any further diagnostics nor repair, there are no other warranties. If he has any issues with the transmission we request the customer to bring the vehicle to our ********************** for any warranty service.
  
  
  
  
  If I can be of any additional help please let me know.
  
  
  Thanks,
  
  
  *****************************
  AAMCO Total ******** Center

  Customer response

  09/11/2023

   
  Complaint: 20509481
  
  I am rejecting this response because:
  the  car was not drivable. I only made my it 2 miles down the road when it broke down and I needed to be towed after picking vehicle up from Amoco. Secondly, there was no oil pressure or very low oil, pressure due to the negligence of Amoco. Please see the receipt uploaded from ********** Buick. 
  Sincerely,
  
  ***********************

  Business response

  09/13/2023

  **********************,thank you for submitting the report from another repair shop. They confirmed what we found and told you. When you picked up the vehicle from our shop there was no check engine light nor oil pressure message on the dash of your vehicle. After you driving the vehicle for a few miles it is probable that the oil sending unit started malfunctioning, causing the oil pressure to drop. You called our shop immediately and we recommended that you check the oil level. After checking the oil level you confirmed there was enough oil in the engine. This oil sending unit is a part of the engine, we only worked on the transmission, not the engine. It is a coincident that the oil sending unit malfunctioned shortly after you picked up the vehicle from our shop. You towed the vehicle back to our shop. Our master technician checked your vehicle and confirmed that there was enough oil but the oil pressure was low. He also found several DCT cods related to *** (variable valve timing) system.
  One of the most common problems found when diagnosing a *** system malfunction is low oil pressure or low engine oil level (there was enough oil in this case). Without proper engine oil pressure, the *** system cannot operate as designed. The variable valve timing system works best with clean oil. If the oil is dirty and due for a change, the passage between the *** solenoid and the rest of the system can become blocked, resulting in damage to parts and reduced performance. This type of failure are a result of lack of timely maintenance of the oil, with changing the oil with manufacturer recommended oil as recommend by the manufacturer.
  A faulty *** oil control valve can cause a huge performance drop,if it is unable to advance the camshaft timing during acceleration.Excessive Fuel Consumption: as the oil control valve fails, the valves may open or close at the wrong time, forcing the engine to burn more fuel than usual.
  But with low oil pressure it is not recommended to drive even though engine is operational, that is why we recommended first to fix the oil sending unit, that you declined. At our shop we only worked on the transmission and it still has warranty. If you any issue with the transmission, please bring your vehicle for warranty service. Any failure of any other system is not covered by the transmission warranty.
  The failure of the oil sending unit/engine is unrelated to any work we have done and responsible for. There was adequate oil in the engine when we inspected your vehicle initially and when we delivered the vehicle after replacing the transmission. Therefor, AAMCO shop is not in negligent in any manor.
  If I can be of further help please let me know.

  Customer response

  09/14/2023

   
  Complaint: 20509481
  
  I am rejecting this response because: The other repair shop did not confirm what AAMCO told me. When I brought the vehicle to AAMCO the car engine was running perfectly just a slight slip in the transmission. **** said I like to keep the car an extra 3 to 4 days to drive it every day to make sure its running perfectly. After about three days he called me to come and pick up the vehicle, and I started driving only 2 miles when it started to fail requiring a tow. I feel I was deceived, **** would not even divulge the owner operator of the AAMCO franchise. Anyway, I have move forward with an attorney to seek compensation in for the damages. Thank you, ***
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new transmission from Aamco about 2 years ago. It came with a 3 year unlimited warranty. The transmission started slipping and locking up in the beginning of September 2022. I contacted this shop to perform the warranty work and was provided an appointment for September 18th. They have been attempting to repair the transmission ever since with no success and I have been without a vehicle the entire time. They keep ordering wrong or bad parts. This is causing me much financial distress and I want my vehicle back and running properly. I am requesting that the transmission be replaced with another brand new transmission just like the one I originally paid for since this is beyond their repair abilities and still covered under their unlimited warranty. I have even contacted their corporate office many times, and still no vehicle.

  Business response

  11/25/2022

  ************************* had his 2010 ****** Rav4's transmission replaced at the AAMCO center in *******, ** in January 2020 with 36 months warranty. He brought his vehicle to the AAMCO center in West Palm Beach with a complaint of delay into drive on October 26, 2022. Our technicians have inspected the vehicle and proposed the repair to the original AAMCO center in ******* who holds the warranty. The authorized the repair and agreed to send parts necessary for the repair. They sent the parts but some of the parts we received were incorrect. The original center resent replacement parts. This incorrect parts shipments and receipt happened several time causing delay in getting the transmission rebuilt. The final part was received Friday November 18th.We completed the rebuild and test drove the vehicle on 23rd.The performance of the rebuilt transmission did not pass out quality requirements. As a result ************** will remove the transmission from the vehicle and review all components to rectify the issue. This will be done expeditiously as practicable.
  
  
  Most of the delay was caused by parts vendors sending incorrect parts. We are sure the problem with the transmission will be resolved and delivered to the customer as soon as possible. The ********************************************** are independently owned and operated shops that hold the warranty for any vehicle services by that center.If the customer has questions about what the warranty will cover, he needs to contact the original center in *******, **.
  
  
  If I can be of any additional help please let me know.
  
  
  Thanks,
  *****************************
  AAMCO Total ******** Center

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