Customer ReviewsforSouth East Spas Inc.

Please be very careful when purchasing these spas from local dealers. I purchased my TS8.25 from Southeast Spas **** in ************. After a year and 3 months Jets 1 was not working in my TS8.25. Not only are they not professional but will rip you off. They had their tech trespass into my property, I have the video footage no one was home at that time, voided my warranty and wanted to charge me over $500.00 for a pump when in fact it was the capacitor that costs $8.69.Everyone has a right to know what this company does to void a warranty they have their techs come into the homes without notice so that can write and do as they please

Were sorry you are unhappy with our service however your review is not only false but its also libel. The first false statement is that your TS **** has a warranty coverage of 3 years on parts and labor, so if youve only owned your hot tub for a year and 3 months, your warranty would be fully active and would cover the needed pump to fix the Jets 1 issue. 

Secondly, ************** came out to your house and he found that your hot tub was wired incorrectly by your electrician, with no ground wire. This ultimately caused the damage to the hot tub which you then proceeded to blame ************** for as if we were the ones to pull the wiring to mess with your unit (30ft worth of wire ran through a conduit). We are a reputable family owned and operated company and we will not accept fake and misleading reviews. Be aware that your warranty has been voided due to the incorrect wiring and we will no longer be providing any service for your unit. Also you have an open balance with South East Spas for the Service trip charge to diagnose the faulty unit which if not paid for will be sent to collections. Please contact our accounting department to satisfy this open balance. 

Sadly I wish I would have researched the company before making a $25,000.00 investment. I purchased my SwimSpa at the Homestead Expo that they have a few times a year in April of 2021. We were aware of delays in delivery due to Covid which we had no problem with that, it took 9 months to get the Swim Spa. They finally called me with a delivery date of 1/25/2022 and told me that they didn't have the starter kit and that they would give me a $50.00 rebate for me to purchase the starter chemicals. I was sent an email with all the chemicals that I needed to purchase and was told to go to Amazon. Needless to say it was a fight because the chemicals were over $175.00 so no a $50.00 credit was not acceptable. After numerous calls and emails before delivery they finally delivered the chemicals since I was going to deduct the value from the final payment. My Spa was finally delivered on 1/25/2022, sadly two of the outside panels are damaged and the delivery driver noted the damage and took pictures. I spoke to Mariana Galdanez Cano who is supposed to be my customer service representative and she asked me to send her the pictures of the damage also. I was told that they would replace the panels next time someone was in the area. Needless to say I have sent several emails with all the pictures of the damage attached (3 to be exact) and to date have received no reply from the company. I have given them till Friday March 4, 2022 to respond or I will file a complaint with the BBB and turn this over to my attorney. Save yourself the hassle, there are plenty of reputable companies out there. Do your research before you make such an investment. They have the worst customer service that I have ever encountered.

Mrs ****** we are very upset to read your review of our business. Our customer's opinion and experiences with our company matter a lot to us and we will always do our best to ensure our customers are happy not just with the product but also with our service. Please know I am working diligently to correct this situation for you. I will be in touch personally with you so you have a direct line of contact with us moving forward.