ComplaintsforReal Property Management Sunstate

• Initial Complaint

  07/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am unaware of the debt and do not owe any money to Real property management Sunstate as I have paid in full when leaving and finalizing my lease agreement in 2019. this company has sold an unknown debt 5 years later to "synergetic communication" as of April 2024 and I have never been notified by said collection agency and have not initiated a contract. attached is a formal lease of non renewal along with date of when to be moved out and complete, which is October 31st. a second attachment is an email sent from real property management Sunstate letting us know we have dropped off keys and done the move out protocols. my name at the time of this was ***** ******************* (currently ******) and my now husband is ************************* in which he was the primary on the lease agreement and not me. with this and paying my last month and returning home and keys over to real property management Sunstate they removed me from the tenant portal and was no longer able to login, to me along with this final email and never to hear from them again we were done with our part. this coming up 5 years later is fraudulent and a violation in Florida law. we were never notified of any payment of any kind and this company has had our current email and phone numbers which have not bee changed since then.

  

  Business response

  08/01/2024

  This file has been turned over to collections. Please direct tenant to file any objection with the collection agency. The collection agency will then present that objection to us, and we will respond through the collection agency. Thank you. 

  Customer response

  08/14/2024

   
  Complaint: 22057992
  
  I am rejecting this response because:
  The collection agency didn't have any information about what this "debt" or balance was for NOR did you provide me with any written certified letter within 14 days or 30 days after move-out of any balance AFTER taking our entire security deposit as per Florida Statute 83.41. 

  I had to pay this $401.00 so my family would not continue being homeless due to application denials even though this property management company never once reached out to me for almost 5 YEARS and knowing full well their practices were shady at best. After having my toddler fall through rotten deck and rebuilding it ourselves with the owners approval, the black mold that you know full well was not removed from the sheet rock-merely painted over and having the **** vents serviced and cleaned but never coming back out after the mold reappeared. Home was not cleaned -prior to move in and your company's lack of professionalism and communication of removing our requirement of having to clean (even though we did clean the disgusting home inside and out before moving in AND moving out) You had already given us permission to move out without repercussions which we have proof of, and then also had stated the owners were going to sell the home rather than allow us to go month-to-month but then claim you are not going to honor the signed PDF of early termination and charge us until you found new tenants is erroneous and you know it. I will NEVER do business with your PM again nor recommend anyone to rent, purchase or live in your residences. Shame on you. We went above and beyond and the owners and yourself even sent emails not wanting to lose "good tenants." I deserve my deposit back but that's already "forfeited" and now this additional $401.00 is gone just for us to move on. I do deserve that back as well. 

  Sincerely,
  
  ***********************

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The living conditions in this apt with the roaches far exceed an normal amount to be tolerated. I have contacted the property manager and sent pictures but they only had it treated once. They refused to send for a second round. Now they want to inspect my apt which theyve done over and over again.I sick to my stomach that I hav e to endure stepping in roaches in the middle of the night, watch them crawl up the wall while watching RV watch them crawl around while Im cooking. These roaches are resistant to pest control and traps. I can no longer live in these unsanitary conditions that pose a health hazard to me and my grandkids when they come to visit. Not to mention the mold in the apt next door. These conditions are causing me headaches, nightmares and anxiety. Im constant looking around and fearful I may see one and step on one again. My rights to have peace and quiet are being violated, i want to vacate by November 30 th 2023. I have more videos and pics.

  

  Business response

  11/08/2023

  Please see the following outline of our actions in response to the tenants bug problem.

  
  Tenant took possession of the property in February of this year.Three months after the tenant moved inMay of this year, the tenant called, indicating roaches. Even though it was three months after the start of the lease and, per the lease, pest control is the responsibility of the tenant, we agreed to provide a three-part treatment designed to eradicate roaches. It is our belief that we went above and beyond the requirements of the lease to provide a bug free environment for the tenant. Tenant has provided recent pictures of the dead roaches. This is exactly what is supposed to occur with remediation. We have been trying to schedule a post remediation visit to the property to confirm the current condition of the property. At this writing we have not been able to schedule that visit with the tenant due to her having covid and then not returning our calls to schedule.

  
  We also understand the *** is trying to work with her to provide additional pest control.  

  
  Tenant notes mold remediation in adjacent unit. We have no direct knowledge or control of this situation. We understand the *** is managing this issue and to our knowledge there is no reason to think there would be any issues with our unit. Again, we continue to try and schedule a visit with tenant to confirm any impact the next-door mold remediation may have on our tenants unit.    

  
  Tenant requests early termination of the lease. Currently,we see no grounds for early termination and have suggested to the tenant her best course of action is to send us a non-renewal for her lease, which per the lease is due this month. We have not heard back from the tenant on this suggestion.

  
  We will continue to try to help this tenant and request that she return our attempts to contact her.

  Customer response

  11/19/2023

   
  Complaint: 20810991
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  

  Business response

  11/21/2023

  We completed an in inspection of the property and found no basis for the tenants
  request to vacate early.  At this time the tenant has given us notice
  to vacate and is responsible for her lease through the end of the term. We will process her out
  accordingly.

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