Customer ReviewsforAmerican Liberty Mortgage, Inc.

This company scammed me and my wife out of money by ill advising us. Financially cost us over $30k. Mark ******* is the Lender who was working on our mortgage for over 8 months and could not finish for us even after our new build was done on month 4. False promises. Lies. It's all I got out of this with this company. My wifes got relationships with other clients that dealt with him as well claiming same issues. Double charging us for fees as well as one client ended up having a stroke and heart attack due to stress caused by the suffering he went through dealing with Mark ******* and this mortgage company. STAY AWAY!!

I will address each sentence written by Ryan ***** on 03/29/23

Statement: “This company scammed me and my wife out of money by ill advising us.”
Reply: Here is some advice I gave Ryan-
What can I do to increase my credit score? Pay your bills on time, stop pulling your credit, lower your balances, and eliminate $10,000 in collections. Due to substandard credit, it was imperative to pay bills on time in the hope to add Ryan as a borrower. It took 8 months to repair his score to get to the minimum standards of FHA. This was achieved by paying bills on time, not recording additional late payments, and not pulling his credit score for additional inquiries.
How is our tax strategy affecting our loan approval process? When you write off expenses to offset paying taxes, it hurts you. Although the process of not paying taxes is beneficial to the consumer, it has the opposite effect on financial stability. If your dream is to build a home, then your income must offset the expenses to handle the new expense.
Statement: “Mark ******* is the lender who was working on our mortgage for over 8 months and could not finish for us even after our new build was done on month 4”.
Reply: Expectations for a construction loan are as follows –
They elected to do a “two-time” close construction loan. The reason for this was due to substandard credit, the ability to file 2022 taxes in January, and have ample time to save for other plans.
The Construction Contract was executed on 06/03/22. For the next two and a half months we structured and finalized our construction loan. We closed the loan on 08/29/22. Other important dates of note, we received the certificate of occupancy on 1/17/23 and issued our final disbursement check on 01/23/23. As you can see, the discrepancy is vastly different between our two statements. The Inspector would have found Ryan living in the home for months before they issued a certificate of occupancy.
Due to the customer utilizing construction funds to build this house, they were disclosed all fees and expectations before we started. These expectations include how monthly payments are generated, fees associated with building inspections, etc. When you borrow money, you must pay the bank. He was told what the payments would be when they started this process. He stated that it financially cost him $30,000. I’m not sure what he meant by that because they share numerous responsibilities as a borrower. Construction payments, closing fees, and even taxes play a role in final expenses. When Ryan wrote, “it cost us over $30,000”, I believe what he is implying is “the IRS expects $30,000 to process his tax returns due to his income and tax brackets”. If he is implying that he had to pay $30,000 in payments, this is grossly exaggerated.
Double charging fees: this is somewhat accurate. They did a two-time close construction loan. That means they close “two times”. This also means that some fees are charged twice, hence the “two time” closing. The State of Florida, title company, and my company charge per loan.
As for us not being able to close, this is false! Our closing ratio is well above 98% even with difficult circumstances.

Statement: “One client ended up having a stroke and heart attack due to stress caused by the suffering he went through dealing with Mark *******”
Reply: Baffling!
This is the first time I’ve heard of this. Seems very far-fetched! I will do my due diligence and follow up with every client referred to me. Speaking of the stressful nature of the file, I had to fire Ryan as a customer due to the vulgarity in his communication. The way he spoke to his processor was extremely unprofessional. Very few individuals feel it’s ok to speak to a lady in that tone, sorry, I won’t condone it. She is extremely intelligent, polite, and one of the most caring people I know.
I will conclude with this, some of my favorite clients have been referred by Ryan’s girlfriend. These clients still refer me business! Thanks!