Customer ReviewsforHill Nissan, Inc.

I cannot give "0" star review. BUYERS BEWARE! purchased fairly expensive used vehicle. We understand used vehicles are "AS IS" but w/in days it’s deemed to have unsafe & other major issues, there’s a problem. W/in few days, engine had loud fan noise & stayed on for hours after engine shut off. We went to certified Cadillac dealer as the check engine light on. 1.Oil desperately needed changing. 2.Windshield wipers would not pass 3.Fluids needed to be topped off. 4.Leaking (R) front shock absorber 5.Broken engine motor mount 5.Coolant fluid degraded-needed service 6.Rear brake pads not pass inspection 7.Engine coolant sensor damaged. We already paid ~ $3500 & almost 2K due for motor mount. All w/in 1 week of purchase. I called August, general manager & he said this was his daughter’s vehicle, so knew it was taken care of. He is delusional, or service dept. is bad! I proceeded to say we questioned if vehicle had vacuuming & cleaning prior picking it up as Pokémon card & receipt fell out from under passenger seat. He laughed & joked about it & said my grandson was looking for that I hope you kept it. What an ass! Really? that’s your stupid response to unsatisfied customer? Pretty bad customer service. He said safety check may not be as extensive as dealerships? Safety check would miss above listed items & said if we returned, he would address motor mount issue but not any other issues as stated, “many times dealerships add extra items that may not be necessary & increase costs”. REALLY? AREN’T YOU A DEALERSHIP? SO, YOU DO SAME DAMN THING YET CHASTISING ANOTHER DEALERSHIP. Hmmm kind of put foot in mouth. I asked if would fix motor mount & response was “no guarantee-needed to check if agree w/estimate & evaluation from other dealer”. August said would discuss w/service manager, Joe & get back to me. 2 weeks & no response. Assuming, I will just go away! They don’t do what they say they will, don’t stand by agreements, poor communication & response time.

Came in for an oil change was told I need brakes replaced. When I told them I had them replaced the month before my car was taken back into the shop and I was told the mechanic didn't measure just "eyeballed" them. Today when I went for my 5.00 lifetime oil change I was told they no honor that agreement. Didn't know you could just up and not honor an agreement like that.

9/18/18 purchased New Rogue, November 2018 1st power draw until most recent power draw 10/16/22.  The Rogue is completely dead if it sits for 3 days after 2 months of having a new battery.  I have had 7 new batteries since purchase. In between issues occurring I have complained multiple times to Nissan Consumer (assigned Case Numbers ********* ********* ********* *** ********) expressing concerns of the issues happening, my vehicle warranty expiring without resolution, repeated battery replacement without issue resolution, Rogue with no electrical power, car being in a unsecure area, door not locked, and leaving me without a vehicle for days from 4 to 10 days at a time (causing me issues at work).  Nissan Consumer always referred me back to Hill Nissan with no assistance and promised car note reimbursement (never received).  Each time the Rogue was disabled due to the same issue, Nissan Warranty or Hill Nissan (HN) would tow the vehicle or jump-start the vehicle to be taken to Hill Nissan.  On one occurrence the Service Manager Jonathan Melendez (no longer an employee) came to my home to jump-start the vehicle.  Each time the dealership service department stated, "They ran a Battery Test, Electrical Test, or a type of Draw Test and concluded the issue could not be duplicated.  From November 2018 to July 2022,  6 battery replacements and a module fuse box replacement/repair as the solution per HN documentation, to this ongoing issue. Issue recurred again on 10/16/22.  On 12/12/22 HN advised Rogue was ready upon arrival Rogue did not start. Therefore, 10/16/22 to 1/27/23 (had a loaner car).  1/27/23 picked up the Rogue which had delayed start, switch (cover) where my seat adjustment was hanging off, the voice command activated a few times for no reason, brakes, DEEP paint scratch on the door that was not there, called Nissan Consumer was given another case 48183123.  This is the short story! My Altima 2002, 2008, & 2009 from HN no issues. Now HN only offers UPSALES.