ComplaintsforPye-Barker Fire & Safety, LLC

• Initial Complaint

  09/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  at the beginning of the month I moved into the apartments in ****************** called *************. Every night the fire alarm control panel beeps loudly from 10 pm til late morning disturbing the resident of building 3. This has been occurring for months according to the front office staff and there is no resolution in place besides the residents manually turning off the alarm nightly with a key . They need to come out and repair the panel.

  Business response

  10/24/2024

  ******, thank you for your feedback. Our records show that this issue has been resolved and the device that was causing intermittent trouble has been replaced. Were sorry for the inconvenience it caused.

• Initial Complaint

  05/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We had a 5 year contract with ******* Security. ******* was purchased by *** ******, and we had terrible service, so we decided to go with someone else. I contacted the company to let them know that. I could not find any cancellation information in the contract. However, when I emailed the company, they emailed back that there "would be a small balance left on the contract... but they would disregard it." A few weeks later we started getting harassed by constant emails and phone calls asking us to pay a balance of $196.22. I emailed the person sending these emails twice with no response. We will not pay any balance because we were told they would disregard it. The multiple issues we had with their service was the reason for our cancellation. They were no longer providing the same service we had with *******.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We ( ********************, ***********, ** ) *** ****** to install and new alarm system at our church in January 2023. It is 9 month later and they have not completed the work. After months of delay and incorrect billing (has not been paid), near completion (Fire Plat, for wall; Test Inspection), it still has not been completed. The County Fire ******** has been trying to set an appointment to come out and inspect and his number was given to *** ******. Upon talking and planning to set appointment, another complication was discovered--the permit was from Alamance County (erroneously) instead of Guilford. It has been more than a month since and no contact has been made with **. Phone, email and text message attempts and message were made to no avail.

  Business response

  10/05/2023

  *********,
  
  Thank you for speaking with us today. As mentioned, we have expedited the permit with Guilford County. Our records show that to date ******************** has not paid on the invoice and we ask that you wait to pay.Once our work is complete, we will issue a final invoice to collect payment. We apologize for the inconvenience and appreciate your patience.
  
  ***********************
  Regional Director, ******************* Fire & Safety

  Customer response

  12/11/2023

   
  Complaint: 20679766
  
  I am rejecting this response because:

   

  The above referenced complaint has not been resolved.  The only response was a phone call almost two months ago.  Please resubmit or follow-up on this claim.

  
  
  Sincerely,
  
  *******************************

  Business response

  10/29/2024

  *********, we appreciate your feedback. Our records show that we were able to resolve this for you looks like the Guilford County Fire ******** was able to confirm in April that your new system is working, and we issued a credit for the billing error in June. Were sorry for the inconvenience caused and appreciate you giving us the opportunity to make it right. Were going to close this case, but if you need anything, please reach out to us at the branch and well be glad to help.

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dont have account with these people and they keep sending me bills. I jumped through hoops to cancel my account in accordance with their demands of 30 days notice in writing. I have attempted numerous times to contact them and tell them to stop sending me bills and they dont answer the phone. They keep giving me the run around. This company is a scam and Im getting sick of it.

  Business response

  10/25/2024

  Thank you for writing us. Our records indicate the account was canceled and the invoices were credited off. Were sorry for the inconvenience caused.

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