ComplaintsforAngela Krause Ford Lincoln

• Initial Complaint

  10/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  TITLE NOT BEING PROVIDED TO MY CREDIT UNION THAT I TOOK OUT A LOAN FOR IN MAR 2024, I CAN'T GET A TAG/TITLE IN MY NAME I PURCHASED IT FROM A ****** ****** WHICH HE PURCHASED FROM KRAUSE **** IN JAN 2024 & HE SOLD TO ME; THEY HAVE NOT APPLIED FOR A TITLE IN HIS NAME AS OF YET, IT'S BEEN 10 MTHS. AND I CAN'T GET IT TRANSFERRED TO MY NAME WITHOUT IT FIRST BEING PUT IN HIS NAME. MY ********** PAID OFF HIS LOAN & GAVE HIM CHECK FOR HIS EQUITY. I TOOK OUT A LOAN FOR $34,275 ON THIS CAR FOR A 2018 CHEV TAHOE

  Business response

  11/08/2024

  Please accept our apologies for the time it has taken to complete the titlework on the 2018 Chevrolet Tahoe.  I have verified that the new title has been printed by the state on 11/3 and has been mailed to the dealership.  Once we receive the title we will put in Mr. ******** name and notify him that it is complete.  This should take no more than several days.  If you would like me to send you and/or your credit union this information, I'd be happy to.  You can also reach out to me directly if you have additional questions.

  I will be monitoring this until it is complete and will provide you with any information you need.

  Sincerely,

  **** *******

  ************

  *********************************************************************************

• Initial Complaint

  10/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I sold my 2022 **** Bronco to Angela Krause **** on 9/20/2024. This was strictly a vehicle sale no trade in or purchase of new vehicle was made. I sold my vehicle for $35,000. I had a loan on the vehicle that was less than the purchase price, meaning Angela Krause would owe me roughly $1,300 or $1,400 which is the difference between purchase price and amount owed on loan. On 9/20 I sold the vehicle to **** Hunkir. **** indicated that once the vehicle was paid off with the lien holder, I would be receiving a call from Angela Krause letting me know that my difference check would be ready for pick up. **** indicated that the timeline would be ***** days. I have called repeatedly to inquire on when my check would be ready, and no one will return my call or give me an update. I am getting transferred to voicemails that have no room left in the voicemail box. I am looking for Angela Krause to provide me with my check.

  Business response

  11/13/2024

  As of today we have not received the title to ******** 2022 **** Bronco from the lienholder.  I have verified that the title has been printed by the state and is in route to the dealership.  With this information I can release the equity funds to *** *********** Please reach out to me directly at ************ and I can arrange for pick up of the check at the dealership or overnight to *** ****.

  Sincerely,

  ******* *******

  General Manager

  Angela Krause Ford Lincoln

  ************(Direct)

  Customer response

  11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a vehicle and they called me the next day and said they needed me to take it to get emissions done at their dealership before they could process the tag transfer. I brought it in that week and was told the emissions were already done. On the day the temp tag expired I called and left a VM for the tag and title department and they never called back. I left two more voicemails and never received a call back. I came to the dealership and have been sitting for 45 min and a manager refuses to speak to me.

  Business response

  10/29/2024

  We have been in contact with and are working directly with Mr. ****** to complete the tag and title process on his vehicle and have provided him a loaner to drive while it is processed.  I would like to personally apologize for our lack of follow up with Mr. ****** during this process.

  Sincerely,

  ******* *******

  General Manager

  Angela Krause Ford Lincoln

  Customer response

  10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  07/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a 2022 Lincoln Corsair Hybrid in December of 2022. I paid ********* cashiers check. This included a 7 year warranty. I later found out that based on other warranty companies I was sold a warranty which was way more than what other companies offered. I sent an Angela Krause Lincoln form cancelling my warranty. I chose to go to another company.I called the Finance Manager at least four times and the General Manager once with no return call. I finally called ***************** who sold me the car, and he did call me back. He said it would *********** weeks to receive my check. This was in April and I never received the check.I called back after 90 days and told them I was writing the better business bureau. I promptly received a call from the finance manager who said the would send me a check over night fed ex. He also said he would call me when he sent it. After one week no Fed ex and no call from the finance manager. I called again and said if I didnt have a check by last Wednesday I was writing the BBB. again he promptly called back. The finance manager told me he thought they didnt have my paperwork I sent them. I then refaxed the form and sent him a screenshot of my odometer. He said the check would be over night via fed ex and I would receive a call from him. And, again no call from the finance manager and no check via Fed ex.They had no problem taking my ********* cash yet I cant get a small portion on my warranty. I am also paying for my new warranty. I made a huge error in judgement by buying from Angela Krause Lincoln. Their customer service and follow through is horrible.*********************** Lincoln in *******, ** has been nothing but kind. Taken care of my car and responding to every call and concern I might have.Please look into this and please have them follow through with what they say. I am leaving for a month on Wednesday and would like to have the check then.Best Wishes,********************* Flake *********************************************************************************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  * Date of the transaction: 09/12/2022 * Amount of money I paid: $4,650 Triton VSC Service Contract. $3,800 **** Protect/Lincoln Protect Maintenance Plan.*Angela ********************** committed to providing a full extended warranty and also a maintenance plan for up to 100k miles.*The nature of my dispute is that Angela ********************** **** Dealer has not resolved my issue, I have my vehicle stuck at another **** dealership because they can not find any of the contracts that I mentioned before. Angela ********************** **** Dealer told me when they sold me the vehicle and the service contracts that I could take my vehicle to any **** dealership in the country and that everything would be in the system. Since I bought the vehicle I have paid cash for all the maintenance that **** has done to my vehicle so far, even though it is included in the contracts that I purchased. I have been trying to get ahold of Angela ********************** Dealer and it has not been possible, they transfer me over and over again and never answer the phone call. Today I called **** Headquarters and they said that the TRITON VSC contract that Angel ********************** sold to me is through a third party and that there is nothing they can do about it.*Angela ********************** has not tried to resolve the issue, they don't even answer the phone call, I have left multiple voice mails and they don't return the call.

  Business response

  07/25/2024

  We regret that ******************** vehicle is "stuck" at another **** dealership for repair work.  I have personally been working with **************** outside of this BBB complaint since yesterday afternoon when it was brought to my attention.

  Angela Krause **** did provide the extended service contract and maintenance plan as agreed at time of sale.  **************** was advised at time of sale that these products were good at any **** dealership as they are good at any **** dealership.  We have provided **************** and his servicing dealer with instructions on how to make a claim on his vehicle.  **************** also states that he has paid for all of his maintenance due to it not being in the system.  I have attached and provided to **************** a copy of his vehicle's **** records clearly showing the maintenance agreement.  Upon talking with ******** at Sawgrass ****, it was found that he had the wrong vehicle identification number in ******************** dealership records.  This error on his part created the appaerance of ******************** vehicle not having the maintenance coverage.  Where as not convenient for ****************, it was in no way caused by Angela Krause **** not providing the coverage.

  I have advised **************** that the plans he has are still in effect and the maintenance contract allows for all of the 13 visits to be completed.  He may also speak with his servicing dealer to get possible reimbursement for the maintenance visits he paid cash for due to the vin error on their part.  Both contracts are cancellable at a pro-rated refund amount based on time and current mileage if **************** wishes to cancel and not have the coverages each contract provides.

  We apoligize for the lack of answering the phone and/or returning voicemails.  This is a problem we continue to work on and are very appreciative of the feedback from **************** on this matter.

  Thank you,

  ***********************

  General Manager

  Angela Krause ****

  *********************************************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  bought a new Car 2 month ago never received my permanent tag and now unable to drive the vehicle, I called them many times and they haven't located my tag now I called but not responding to my calls or text.

  Business response

  07/16/2024

  ********************.  Please accept my apologies for the lack of follow up in regards to your tag.  I was under the understanding that this had been completed.  I am looking into this and will have all the information shortly and reach out to you no later than tomorrow morning 7/17/24.  If you need to reach me beforehand, my direct line is ************.

  Sincerely,

  ***********************

  General Manager

  Angela Krause Lincoln

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Vehicle was entered in for warranty servicing on 1 May 24.Vehicle was arranged for 2 warranty claims, No working ** and a hole in driver rear halfshaft. Vehicle was inspected 2 May 24 and results were not given until 3 May 24 stating both concerns were not under warranty. I arrive 6 May 24 for pick up of vehicle only to receive in a less than desireable condition. Service advisors do not work weekends so pick up is not possible.During pick up I had previously requested to speak to the mechanic over the unresolved issues for better understanding of the concerns. I have not spoken to the mechanic and have not received the detailed explanation requested multiple times. During drop off I made sure to be specific as possible with my concerns stating knowledge, as a prior mechanic, the parts broken for warranty claims. The advisor stated that 2 ** lines were cracked creating my no ** issue and stated I MUST have working ** in order to be able to diagnose my primary concern(** compressor). I was not disclosed prior to turn in that i would need running ** for proper diagnostics. Service advisor stated the halfshaft had no hole and that my issue resided with the wheel bearing instead. I am told the dealer may reimburse once repairs are complete, however the ** compressor would likely function momentarily allowing non reimbursment of fees under dealer policy.Vehicle was taken back on 9 May 24. Vehicle was not treated with care as it looked like a tornado had hit the vehicle. This was intially not a large issue as I asked for a no wash treatment of the vehicle. After washing the vehicle, staining has occurred on the vinyl striping resulting in permanent damage from being left outside in such a poor state. I am unable to request any further actions on this issue due to Dealership policies(pick up and driving off the dealership lot transfers responsibility to owner). The dealership did not bring the excessive dirtiness to my attention nor requested any intervention.

  Business response

  05/14/2024

  *****,

   

  I am sorry to hear about your experience. I am going to have my General Manager reach out to you for more information so we can resolve this! He will call you at the number you have listed

  Customer response

  05/24/2024

   
  Complaint: 21706974
  
  I am rejecting this response because: I have been waiting for the business to fulfill their call via phone and have given them the benefit of the doubt of not working weekends. However I have still received no communication from them and would like to notify the BBB that this issue is still ongoing and unsolved.
  
  Sincerely,
  
  ***************************

  Business response

  05/24/2024

  The vehicle was brought in for repairs that were not covered by warranty.  ******************** was quoted diagnostic charges for both repairs of $195 each.  The leaking AC lines needed replaced and then retested, the customer declined the work.  The wheel bearings also needed replaced due to having excessive play in them and the customer also declined this work.  Detailed explanations of both repairs were provided of the concerns found.  Major storms hit our area during the time the vehicle was at our facility and there is not an inside or covered area to store vehicles in while in for repairs.  The weather would have caused the vehicle to be dirty and any staining caused by the weather would not be preventable.  A car wash was offered and declined by the customer. The customer also found a scratch on the wheel which we corrected at no charge.

  Saturday pick up is available if we know in advance. 

  Refund for services provided would not be applicable as the diagnostics were performed as agreed.  Diagnostics are a standard charge at repair facilities and are often absorbed into the repairs if approved by the customer and performed by the technician.  The repairs were declined and the only charges were for the agreed upon diagnostics.  There would need to be no modifications to the policy for servicing vehicles.

  We would certainly like to help resolve **************' complaint and in a gesture of goodwill we would be happy to provide ******************** with a $390 reward to his ****Pass Rewards account that he can use for future repairs, parts or maintenance at our dealership or any **** dealership in the country.

  Please contact *********************** at *********************************************  or ************ to accept the rewards.

  Customer response

  05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased **** Krauses personal car, a 2022 Lincoln Navigator, with ***** miles on it in January 2023.Repeated issues with computer system, squealing brakes, piece of sunroof falling on my head while driving and now suspected transmission problems have been experienced. Car currently has about ****** miles on it.Car has been towed in twice due to electronic issues making it so car wont turn over. Computer continues to be an issue. The service team is difficult to work with and unresponsive, one time I went 6 days without communication with service advisor despite continuing to reach out and just verify he was my service tech. Car is kept for approx 8 days each visit. You have access to file for further explanation and exact days, but my number is close.Transmission is now thought to be an issue, but unable to get a diagnostic of transmission at Alpharetta location until Feb. The car dropped into D1 while driving and would not accelerate while going right on red, very scary. The computer is currently not consistently communicating (will get stuck in backup cam or just try to connect with iPhone for entire drive, drops calls, doesnt even light up.) This is 4th time in 7 months going in for computer related issue. Brakes have never been fixed despite being an issue since car was taken off the lot in January, that is an issue noted each time car has been dropped off.I have asked to communicate issues with *********************** or manager of service center, no one will give me their contact information or allow them to contact me. I have asked at least 4 people. I cannot escalate the continued problems to find a resolution.My wish is to have Lincoln purchase the car back at a fair price, not the price they would typically buy this car back at since I am only selling because I feel the car is a lemon. There has been a lot of time and emotions wasted dealing with these continued issues. Thank you.

  Business response

  11/13/2023

  Dear *********, 

  
  I appreciate you bringing these concerns to my attention, and I sincerely apologize for the ongoing challenges you've faced with your 2022 Lincoln Navigator. Your experience is certainly not reflective of the level of service we aim to provide, and I want to assure you that I take this matter seriously.
  I understand the gravity of the issues you've outlined, including the recurring computer system malfunctions, brake concerns, sunroof incident, and suspected transmission problems. I am genuinely sorry for the inconvenience and distress these issues have caused.
  

  I want to assure you that I am committed to addressing these matters promptly and effectively. I will personally review your case with our service manager, ensuring a comprehensive examination of the situation. This will include a thorough evaluation of the service history, your concerns, and the steps taken to rectify the issues thus far.

  
  I also understand your frustration with the communication lapses and difficulty in reaching your service advisor. I will investigate this aspect as well to ensure that such instances are rectified to improve our responsiveness.

  
  I will work diligently to explore all available options to provide a satisfactory resolution. My service manager and I will contact you for the next steps!
  
  

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Without a doubt the worse **** dealership in *******. This dealership has no care or concern for the customer. They only care about making the next sell. Be very careful when considering to spend your hard earned money at this dealer. Vehicles can't be trusted as well. We purchased a brand new vehicle from Angela Krause, in four months of purchase our check engine light came on for a serious mechanical issue, we were flabbergasted in disbelief that this was happening.So we contacted Angela Krause to inform them and letting them know this was a concern for us that this was happening on a new very expensive purchase, they basically brushed it off as no big deal, 1st red flag. We dropped our vehicle off to get it serviced for the check engine light took them about 2 to 3 days. After coming in to pick up our vehicle we asked just to make sure that the issue was probably fixed and that we wouldn't be experiencing any issues with a check engine anymore, they stated everything was repaired and we shouldn't see the check engine light again. Not even 3 weeks after picking up our *** the check engine light came on again for the second time, my husband and I were very concerned after this and contacted Angela Krause immediately. When we brought our *** in for the second time for the check engine light we found out that they hadn't probably fixed the issue the first time, they basically made the check engine light turn off which is why it came back on again because they didn't actually fix the problem which was the *** needed the catalytic converter replaced. Once again we took our vehicle to Angela Krause so they could do what they should've done the 1st time the engine light came on replace the catalytic converter like the diagnostic showed. This time they kept the vehicle for about 2or 3 days. After picking up our *** for the second time for a check engine light only 4 mths after purchasing a new vehicle from Angela Krause we were at this point thinking about whether we should bring the vehicle back to Angela Krause **** because this situation was all so crazy to us. We tried to give Angela Krause the benefit of the doubt but that all went down the drain when our vehicle check engine light came on again for the 3rd time and at that point we were like no enough is enough this is not right, so we contacted Angela Krause to let them know that the check engine light had once again came on and that we needed real answers to what's really going on with this ***. So they once again acted as if this all was no big deal, acting as if this was normal for this to happen on a brand new vehicle. This time we wanted to schedule a pickup for Angela Krause to get our vehicle to be serviced which is a service **** offers for new purchases through **** Pass. They had the audacity to tell us that they couldn't pick up our vehicle to bring it in to be serviced, wow, after everything that we're experiencing from having multiple issues with a new vehicle, having to drive back and forth, back and forth to bring our *** in for service now you all state that you can't even pick our vehicle up to take it for service. Angela Krause is terrible at this point. Mind you we have to drive over an hour to get to Angela Krause to bring our vehicle in for service. So, after them not caring about us as a customer we say okay we will bring our vehicle in again ourselves and if things couldnt get worse they have the nerves to tell us they dont have a loaner vehicle to give us and they want to keep our vehicle for 5 days. What are we suppose to do for transportation in the meantime Angela Krause doesn't care, so we're like we will try another **** dealership because this is ridiculous. We ended up taking our *** to another **** that was closer to us to get it serviced for the 3rd check engine light. And this **** location was more caring and concerned with the issues we were having,they couldn't believe what was going on themselves. After getting the vehicle serviced with a different **** and that didn't work either we were done, we decided to contact Angela Krause **** and inform them that we wanted to either have the *** replaced or they could do a buy back because they sold us a Lemon. They told us they would put us in another new *** to come in and they would work out everything. We brought our vehicle in once again and upon arrival we met with the original sells rep who sold us the ***, he was very apologetic and concerned about the issues we were having and wanted to fix the issue. After waiting an hour he comes back and tell us that we would have to put ****** down in order for them to exchange us into another *** laughing we told Angela Krause **** they must be out of thier minds. They wanted us to spend more money out of our pockets to replace the ***** they sold us we couldnt believe what we were hearing. So after that the sales rep basically himself told us that we should file a compliant stated that we were sold a *****. The representative gave us all the information we needed to do so. We called **** customer service opened a case and not even a week later **** denied the buy back we no legitimate reason knowing that they indeed sold us a *****. After this we obtained a lawyer ourselves to fight the injustice that **** has shown ** and we want them to take accountability for selling us this Lemon.

  Business response

  10/10/2023

  Dear ******,
  

  We appreciate your taking the time to share your experience with Angela Krause ***** and we apologize for the difficulties you have encountered with your new vehicle. We take customer concerns seriously and would like to address your complaint as thoroughly as possible.

  
  Firstly, we sincerely apologize for the inconvenience and frustration you have faced with the repeated check engine light issues and the service you received at our dealership. It is never our intention to provide anything less than excellent service to our valued customers. I will look into the issues regarding the pickup and delivery. We do a ton of pickup and delivery services, so I want to dig into why there were issues with this.

  
  We understand your disappointment and concern with the initial service attempts and the subsequent request for a buyback or replacement of your vehicle. We are committed to resolving this matter to your satisfaction. I can help get in touch with **** on a solution; they handle the buy backs so I will look into their response and what possible solutions there are. 

  
  We would like to investigate the issues further and work towards a resolution. To do so, we kindly request that you provide us with the following information:

  
  The VIN (Vehicle Identification Number) of your SUV.
  Best method of comminucation: phone, email, or text. And the number or email.
  Also would be helpful to know who you have been communicating with at our store.

  
  Once we have this information, we will escalate your case and conduct a thorough review to understand the circumstances surrounding your vehicle's issues. We aim to find a satisfactory solution that addresses your concerns and provides you with a resolution.
  
  We truly value your business and appreciate your patience as we work to resolve this matter. Your feedback is crucial in helping us improve our services and ensure that such issues do not happen in the future. Thank you for bringing this matter to our attention, and we look forward to working with you to find a resolution that meets your expectations.

  
  Sincerely,

  **** Krause

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My 2022 Lincoln Aviator was purchased on 10/21/2021 with 10 miles. I have had a water leak in my roof for over nine months. Several ******* techs and ******* managers stated they had repaired the issue, which continues to happen. However, recently, I have been told it is a manufacturing/ engineered issue. Per Lincoln ***** ******* manager (*******) at Angela Krause, the water dripping and swooshing noise is standard and an engineered issue. I am now having mold and mildew smells coming in through the vent of ************ truck has been at the dealer numerous times, and I have had to drive a loaner more than I should. Each time my vehicle has been in the shop, the ******* techs change and are no longer there, and I am asked what my current issues are. This process has been frustrating and nonresolution. I am tired of being unable to drive my truck that I have paid a substantial amount of money for and being pushed off like it is no big deal with my concerns. I have researched this water issue, and there have been a lot of complaints from customers who have purchased the previous to -current year Lincoln Aviator and have had the same problems. In most complaints, the customer has had water damage on the inside of their truck on the floors, seats, and inside the door paneling. Lincoln does not want to take responsibility but wants the customers to pay over $80K for this vehicle.******* is very nonchalant; no one at Angela Krause wants to take responsibility, and does not care about the customer. I am told that I can trade but must pay the negative equity. Why should I be responsible for this when we know this is an engineered/manufacturing issue, and many others who have owned this type of truck from previous years to now have had the same water issues (leak, mildew smell, and mold)? This is NOT a BUYER'S REMORSE!!!! Lincoln ***** Angela Krause, *******, and ***************** must take responsibility, or they will lose many customers with their LIES!!

  Business response

  10/11/2023

  We sincerely apologize for the ongoing issues you've experienced with your 2022 Lincoln Aviator's water leak. Your concerns are important to us, and we appreciate your patience and understanding as we address this matter.
  Our team has thoroughly reviewed your case, and we acknowledge that the water leak issue has been a persistent source of frustration. We regret any inconvenience this has caused and understand the seriousness of the situation, particularly with the development of mold and mildew.

  I see Lincoln did not accept the vehicle as a buyback. Unfortunately we do not have control of that process as it is between the manufacturer and client. We want to assure you that your dissatisfaction is not taken lightly. We are committed to rectifying the problem and ensuring your Lincoln Aviator meets the high standards of quality and performance you rightfully expect. I see you have an appointment at another retailer this month for a different issue relating to the water noise. 
  

  Our aim is to provide you with a vehicle that is free from these issues, and we are dedicated to resolving this matter to your satisfaction. We value your business and appreciate your loyalty to Angela Krause Ford Lincoln. Rest assured that we are taking your concerns seriously and working diligently to address them. Please email me if you would like for me to look at other options to get you out of this vehicle and into a different one as manufacturer incentives have changed and I could take another look at the trade value you mentioned. 

  Customer response

  10/11/2023

   
  Complaint: 20621842
  
  I am rejecting this response because If the incentives do not cover the entire balance of the negative equity, I do not want to accept this offer. I also do not want to have the same issue with another Aviator. How can I be reassured of this? I am okay with discussing whether Angela Krause will resolve this matter at NO cost to me as I am not at fault regarding this truck's continued water in the roof and speaker issues on the passenger side, most likely from water in the door panel and smells from my vents.  I'll await the response on how the negative equity will be handled. 
  
  Sincerely,
  
  *****************************

  Business response

  10/12/2023

  I am looking at options to get you out of your lease, but I noticed that you signed up for ***** miles a year and are currently at ****** miles. ***** you still do another ***** mile lease? The negative equity has to do with the miles and being a 2021. However, I am willing to step up and allow more for your trade in. We just need to pick a vehicle and decide what lease mileage/term we want to look at. ***** you like to look at a different model such as a Lincoln Nautilus or **** Explorer? Or are you considering keeping the vehicle if it is fixed at ********?

  Customer response

  10/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business about complaint ID ******** and find that this resolution is satisfactory to me.
  

  I am willing to look at other options, as well as the same lease for $5k miles because I prefer to get out of my current truck due to ALL the issues. What day is a good day for me to stop by the dealer. 
  Sincerely,
  
  *****************************

  Customer response

  10/16/2023

   
  Complaint: 20621842
  
  I am rejecting this response because: Hello, 

  
  

  I want to reopen this claim because it has not been resolved. I went into the dealership to discuss the other options, and they could not produce any. Please reopen the claim, as it has not been resolved. Thank you. 

  
  

  
  

  
  

  
  

  LaShon 

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩