ComplaintsforAtco Supply Company
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Complaint Details
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Initial Complaint
09/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $662.42 plus tax for a replacement HVAC blower motor on 9/5/2023. I gave the employee, *****, my existing part number. I was told that this replacement motor is compatible with my hvac system. It is not. I have consulted with HVAC professionals, that tell me it is not. I have gone to the manufacturers website, and they tell me it is not! I have spent $706.65. I'm retired, and on fixed income. I do not have that kind of money laying around. I am furious with ****, and ***** in particular (I've been told he's the owner) for not reimbursing me for a motor that they had every professional responsibility of knowing would not work for my application. I need ***** to fully reimburse the motor, and apologize for the lies he told. (PS the instructions that came with the motor they provided specifically tell you not to bench test the motor. it must be installed first. So I expect full reimbursement, even though there is a set s**** **** on the motor shaft.)
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Contact Information
1475 N Chase St
Athens, GA 30601-1849
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.