ComplaintsforMac Deals
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Complaint Details
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Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This place seems shady. I placed an Oder for an iPhone 15 pro 512 and paid the fee to have it financed and shipped. That was Friday. It is now Thursday and I have no tracking information or package . All they said was I am contacting my shipping department with an email and havent got a tracking number. Its supposed to be delivered tomorrow with *** with no information to see what time they are delivering considering that I have to sign for them to deliver it. Very unprofessional. I had to get the finance company involved because he marked the item as received and I havent received *** received shipping information. He said I was supposed to get it on Thursday once again with no tracking information and nothing ever came. He now says ** being annoying because Im asking for my shipping information. Which youre supposed to give when shipping an item. Any other company would give the tracking information right away when they ship. For a $1600 phone this is unacceptable to me. He said hes been in business for years and I dont understand how when Im going through so much just to get a tracking number. I would not recommend to anyone else to use this company for getting anything shipped to them. I have included the he texts that he sent after I had to get the financial company involved to cancel the contract and get a refund since he refused to answer my calls. At this point I feel like this is a scam. Ive never meet anyone at a business that gets mad or annoyed when a paying customer is asking for information on shipment. He gave me the run around for days just to now tell me its procedure to not provide shipping information after I got the financial company involved. I had to pay $52 to start the contract and ship the item which I never received.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.