ComplaintsforThe Daniels Construction Firm, LLC
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Complaint Details
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Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Work was not completed. Work was done messy. The home was left messy workers trash was left in the home. Contractor was not listening to the home owners contractor bought cheaper material that was not ask for material that was asked for was not use or put in the home. The construction started on June 28 and today is August 22 home is still not completed now contractor saying hes not coming back out due to being upset with the homeowner for speaking her mind about her home. Its was also material that was left over from the flooring that was not properly or right was removed from the home. This was done when homeowner was out of town.Business response
08/30/2023
We were working in this property and made every attempt to have the property completed before the homeowners returned from a road trip. There was a water issue that occurred when ********** hooked up their dishwasher. At no fault of anyone on purpose or knowingly. This created a flood of verbal assaults by one of the homeowners. This was not the first time this has taken place. However we ignored the verbal assault again. I personally relayed to the homeowner that even though we didnt cause the damage we would rectify the situation. The next day the verbal assaults started again this time over video chat. We concluded that we would try to finish up that Friday however due to the delay with the water, the modifications to the pantry, the front door, and step we were not able to finish. Also we hung the TVs that were not the same size as thought. We have completed well over the original budget on this property. I have all the photos and messages to confirm. We would have finished up on Monday as planned but for some reason the verbal assualts started again on Saturday knowing we had to let the last minute homeowner modifications needed to dry. We will not be returning to a hostile environment. Our crew is not a sounding board for be cursed out.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.