ComplaintsforSalvation Army Red Shield
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is ***************************** I'm a single parent of 5 my oldest is 18 he is a male I have 3 daughters that range from 12-8-4 and my last being a boy age 2 and I'm also 4 months pregnant. Me and my kids arrived at the salvation army in ******* ******* on or around June 27th upon entering we had an interview with the intake lady she goes by the name of *************************** she gave me and my son a list of rules. As the days went by I noticed that there would be rules made up that wasn't on the list that wasn't part of what we signed my main concern for me and my children is the eating rules breakfast is served at 7 in the morning and half the time it is uncooked and cold it is just not edible it is spicy sometimes so we end up not eating breakfast many of days. So when we leave at 8 we are out all day just walking around because we are not from ******* I'm forced to spend about ***** a day that I get lucky and get from family members or nice people just walking by I spend that much because we are forced to eat at restaurants I'm not able to by food and keep it at the center we can't use the refrigerator we can't use the cabinets we are only given a small bin that holds up to 6 packs of roman ************* have a family of 6 when we come in at 4 the food is not edible because it will be ****** seasoned or just not cooked all the way through or cold or spicy so now there goes the hold day of not eating so from 4 until 9 we starve this is continually everyday and I'm pregnant just two days ago my oldest son caught COVID because it is going around in the shelter so we have been quarantined in our room for 4 days they said the rules are they will bring us our food at 7 and the lunch again at 4 so now that takes away from us being able to eat in between my two year old has a eating disorder so he is very very picky about the foods he eat or even sees so he is hungry we are starving every day I'm in pain every day from not being able to eat and there resulution is to just leave
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.