Business ProfileforIntown Suites Hotel (all locations)

On July 6th 2024 I was contacted by a lady needing help as she was staying at the InTown Suites *******************************************************************************. Me and my wife on behalf of the church went and payed for 1 night to which I have the receipt. We did this immediately because they were going to remove her. We then met with her and decided that we could not help her any longer with the hotel but offered her to come stay with us as an option. She rejected that option so we went on our way. I then am going through the bill on the Corporate credit card on August 14th and recognized additional charges for $296.10. I called the property and spoke with Duwan. He actually claims to be the manager and is the person I dealt with on July 6th. I asked him to explain the charges and he became instantly irate and would not let me get any clarity as to why he felt it appropriate to allow this individual to charge additional days on our company credit card plus late charges. He gave me no clarity on the company's procedure on the matter. He proceeded to say it's to late, it's a month later he was not obligated to contact me and that I was the one being irrational to expect clarity so long after the charge. He took all my information at the time of original payment and I was never contacted to confirm any additional charges. He told me the Lady i was helping for the 1 night I payed for approved the charges. He knew I was paying for the 1 day. I then asked him why I did not receive a phone call to which he became so irate I ended the call. I have not been able to reach anyone in Corporate or received any response to the customer service complaint department.