Customer ReviewsforLingo Communications, LLC

In September, I received a letter from Lingo telling me to file a change of their ID number with my main basic telephone service provider, which is ***** I did that, and some days later was contacted by Lingo to confirm that I want the shift. I did that as well, but was told I might be without service for a few days. Now weeks later I find that I've lost long-distance service. Lingo tells me this is because the transfer request is "pending" and that they've contacted management to escalate the transfer request, but that it might take up to a week for the request to go through. I called **** to ask for **** long-distance service instead, but was told that there is a lock on my account, likely because of the pending request from Lingo. At this point I'd probably prefer to cancel my Lingo service, but after reading all the negative reviews I realize that a cancellation request may make things even more difficult. I'm also suspecting that Lingo may be behind the huge volume of robocalls we receive, as well as the fact that there are often extended intervals, during what might be peak calling times, when I can't make calls at all and just get a busy signal. What a mess. The original company I had service with was all right, but many acquisitions later their lack of service is unacceptable. At this point I'm highly doubtful that their supposed escalation to management is real or will lead anywhere positive. I've told them I will cancel in 24 hours if they don't resolve the issue by then. But whether they will follow cancellation practices also looks questionable.

We have reviewed the account and spoken with this customer regarding his issue. He has confirmed that the issue has been resolved. We have issued a credit for the 10/24/24 invoice received. We apologize for the inconvenience.

ABSOLUTE WORST customer service and the phone service itself is absolute price gouging on our elderly population. It is CRIMINAL that Lingo charges a fortune for this required utility and when their service goes down, they do not support repair. My elderly mother's land line (her life line!) has been down for over three days, and all I get are auto generated emails. When I call customer service, I am given vague non-committal responses from people who obviously do not know what they are talking about. We will be canceling our service with this awful business as soon as possible.

We have attempted to locate the account for assistance but unfortunately there is not enough information provided. We will reach out to the customer directly to try and assist. We apologize for the inconvenience, but if the account is in an area damaged by Hurricane ******, we are not able to escalate issues at this time due to the large number of people affected. If this is not an area affected by the hurricane, we sincerely apologize for the delay but will review for internal escalation once a response is received from the customer so that we can locate the account.

The worst customer service and sales. I noticed on July the price per min is less and I called. I was told I will have a better plan, but I got even a higher bill for the last two months. Today on Sept.25, I called again and I was told only on October 22 I can see the new plan . The person that answer from sales department was very rude. I am very disappointed and now I am looking for another provider.

We have reviewed the account and see the customer did have a plan change on 8/12/24 which caused a prorated amount for the old plan and the full month charge for the new plan. The customer called and a credit was issued for the prorated monthly charge. In reviewing the usage, the customer was placed on a plan with a higher per minute rate for the area he calls in error. We have rerated the calls on the September invoice and placed him back on the plan he had before. A credit of $3.35 was applied to the account. We apologize for the inconvenience.

My elderly mother has a landline phone with lingo communications, the line has been constantly down she has no way to call for if needed, constantly having to call their rude customer service *** to get line back , never can give an explanation of why it keeps going down always a couple days at out to get back up, we finally had enough of this nonsense cancelled the service, them they have the nerve to send my mother a early cancellation fee for their poor service of keeping the line up, keeply ridiculous, wouldn't recommend them to any one

We apologize for any inconvenience. We will contact this customer directly as we do not have enough information to validate an account.

**************** is either incompet or deliberately vague. I have been trying to stop/ cancel service for a person that is deceased. They are unwilling to cancel said service. They require a secrete auterization code that was on an invoice. I'm guessing from 2008 when the service was set up. They refuse to elaborate. One person said they can call her number and authorize from that, but next agent said only this code. Next person says only this secret code from the invoice. They will not use other normal ways, such as a SS number, service address or account number. The deceased was a 95 yr old with dementia who never used a computer. But they are unable to comprehend such a thing and insist that she needs an email or this secrete code. Her monthly billing statement was sent by mail.So my only recourse is to pay the each month until I can find a competent agent.

We have reviewed and see that a request to disconnect the account was submitted this morning. We do have regulations that we must follow in accessing a customer's account and or making any changes. I do see that the email address on the account is the same email address listed in this Review and was added in July 2023 when a login for online account access was created. That was the reason the agent asked for an email address as a means of verification. We apologize that current regulations are so cumbersome and restrictive but at the same time we are required to follow the regulations.

One of the worst communication companies I've ever had the misfortune of having to use for a vendor. Abysmal customer service, predatory billing practices, and an utter disrespect for your time, even though you are their customer. Would never recommend. Would suggest to steer clear entirely. DO NOT USE LINGO!! Our plan was terminated mid 2023. We continued to receive bills, when trying to contact the company, since the prior manager had left and her name resided on the account. They would not even discuss with me, even though its a business account. When a letter was sent to correct the name on the account. Nothing was achieved, they simply ignored it, tossed it and continued billing us to the old manager's name.

Unfortunately, we are not able to locate an account with the information provided. We have emailed the customer directly to resolve their issue. We apologize for the inconvenience.

We signed an agreement with Lingo a few months ago.... at first everything was great, but NOW WE NEVER HAVE PHONES. Call our business phone and it tells some customers that our phones have been disconnected..... however I can't get a single person to fix it!

We apologize for the delayed response. I was awaiting confirmation of what was being done for resolution. We have spoken with the customer and sent out a replacement device as her device appears to be defective. We apologize for the inconvenience.

Someone from this company keeps calling my office. If I have a customer sitting in front of me and the caller ID says the call is a RoBo call, I do not answer because the customer is more important. These people will hang up and call back until I have to answer. When I explain I am with someone, they become extremely rude. They have called 3 times in 3 hours, and I have spoken to them twice, both times the man was extremely rude! He told me I either had to get new phones or have no phones at all! I told him that I do not have any **** or Lingo service so the day I do not have phones I will deal with the issue then and to remove me from his call list. He became really upset and rude. I ended the call.

Since the customer does not have service, we will email them directly to try and assist. We apologize for any inconvenience and will try to confirm if the calls are coming from our agents.

I dont even know where to start. I tried to dispute a discrepancy with a landline trouble ticket. I was charged a ****** fee and was told that they were sorry I was unhappy. Since I live in a remote area cell service is sketchy I depend on my landline. Today my landline is out again and I am afraid of being charged another ****** fee. Also my bill charges are all over the place from ****** to ***** and i asked for some clarity but the customer service gentleman was confusing and really not helpful. I asked to talk to a manager and decided to cancel my service today. She said it will be a ****** charge plus *****. I literally hung up in tears as she assured me she was doing her very best for me..... ***

We have reviewed the account and see the customer was charged a "No Trouble Found" fee in September when we sent a tech out for a reported repair issue. The technician did not find any issues going to the ***** at the customers residence. That amount was also credited in September at the customer's request. Their monthly charges were $81.73 when they requested cancellation. The customer missed a payment in November which caused the December invoice to be higher. Since the customer has been with us for many years, we have flagged the account to be exempt from early termination fees even though the contract auto renews yearly. We apologize for any inconvenience but do not see where we have not worked to meet the customer's requests.

My predecessor signed a contract with Lingo a few weeks before he left the company, in January 2023. The contract stated the monthly charges per line were to be $43.95 per line for seven lines for thirty six months. The first bill in January, the charges were $43.95 per line. The second month's bill, the charges were $51.71 per line. I was unaware of any of this, I started working at the company a few months later.Currently the company is deciding if we should pay the penalty and walk away from Lingo, because the service is mediocre to poor. I called today to find out what the cancel the contract penalty would be. To verify the start date, I looked for the original contract, and this is when I discovered that we have been overcharged for eleven months. I called Lingo, and she told me that the government, ******* had raised rates and they had to pass it along. She told me to look at my February 2023 bill and I would see that the government, ******* had raised the rates. There was not a notice that there would be a price increase by ******** I question numerous times, how can a contract state that a rate would be held for thirty six months and the rates were increased the first month. So far, I have been overcharged $651. I would like Lingo to let me out of the contract without any penalty.

Unfortunately, we there is not enough information provided to locate an account. We will reach out to the customer directly to assist.