Customer ReviewsforCortland

I have been trying to reach Cortland office multiple times in regards to refund of my rental deposit. I vacated on the first week of July 2024 and it has been three months since I have been trying to reach them. The local office says they are middlemen and cannot resolve this; however the head office in ******* is yet to issue the deposit. There is tremendous amount of frustration , waste of time and resources, trying to reach them. It is sad that they put good customers through this ordeal.

Cortland *********** is absolute trash. They will put all of these random extra charges on your rent. If you are a tad late they threaten you with eviction right away and expect you to get out in a ******* bathroom ceiling was leaking and they came in and tore it up leaving drywall dust EVERYWHERE. They didnt even bother patching it back up. I had a huge hole in my ceiling for close to 3 months. It created mold and I got extremely sick from it leading to me getting pneumonia. Theres a sinkhole about knee deep right now behind one of the buildings that they just threw a brick in and called it good. The stairs are rusted and falling apart, and theyre just painting over the rust.The pool is constantly closed for maintenance and repairs.They pick and choose who to harass about the policies here.Your packages will get stolen, your cars will be broken into more than once, and they will not do a single thing about it.Ridiculously overpriced. This place is an absolute nightmare. All month long we have heard as long as you get the payment in by the end of the month and communicate with us which we did, got the payment and went to pay before the month was out and they DENIED our payment and would not let us pay. Now they are forcing us to wait until the 1st of this next month to try to pay, but because its the new month they expect $5000 to cover the month I was trying to pay (that they denied) and next months rent. They are 130% s******* over tenants to get more money out of you. I have never dealt with anyone so rude in my entire life. As soon as I ask to see the eviction paperwork filed with the court they ignore me and start getting snippy and then later admit to me that they never filed it, yet demanded we vacate anyways? I have asked multiple times for a reason as to WHY they wouldnt accept the payment and they couldnt even give me an answer. What they are doing is crazy and they know it. These people are sketchy. This place needs to be shut down.

My experience during the application process with The View at TPC, formerly known as Cortland View at ***, located at ************************************ was not pleasant. I experienced poor communication throughout the entire application process. I dealt with staff ****, ****** *******, and site mgr. Gabby. Aspects of the process were misleading. Fees associated with the app seemed to vary depending on how the app was submitted. When applying online, it was stated that a $50 non-refundable application fee & $150 non-refundable admin fee would be required. During this visit, I pointed out to **** that the paper application only mentioned a $50 application fee and didn't specify the $150 admin fee, nor did it indicate that the sec dep would be due at the time of app. **** stated this was incorrect, and I would need to provide a cashier's check for the $50 application fee, the $150 admin fee, and a $565 cashier's check for the sec deposit. I was told that if all three payments weren't provided with the paper application, it wouldn't be accepted. Initially, in a prior conversation, ****** ******* stated if my application were denied, the sec dep would be refunded immediately. The following day, I receive an email and a phone call from ******, stating the application had been denied due to not meeting the 3 times earned income requirement. I inquired about the best time to pick up the cashier's check for the sec deposit. ****** informed me that I would receive the check within 30 to 45 via mail. I stated to her that this was not my understanding based upon our previous conversations. This crucial information wasn't disclosed prior to completing the application. I believe this practice of withholding funds that are due to potential applicants is unethical. This information should've been made clear from the onset. I wouldn't recommend this property to anyone and would urge future applicants to be cautious and ensure they are fully informed before proceeding.

I lived at Cortland *************** for 2.5 years, and in that time, I experienced the worst management and living conditions ever.The maintenance in this building is abysmal. I submitted countless requests, many of which took weeks to be addressed, if they were addressed at all.The gym was supposed to be secure, but the locks were constantly broken. One morning, while I was working out, a homeless man on drugs wandered in, acting erratically. This wasnt an isolated incident homeless people were frequently on the property, doing drugs, lying on the ground, or using the bathroom. I found needles and blood in the bathroom closest to the gym.My rent increased every year, starting at $1,618 and eventually reaching $1,987, while the apartments condition only worsened. Utilities were another major issue what was originally around $125 a month suddenly spiked to roughly $500 in the last two months of my lease. Despite repeated inquiries, no one provided an explanation.After leaving the apartment, I was slapped with charges I didnt agree with, and my $800 deposit was reduced to a $6 refund. When I asked for an explanation or proof, I was completely ignored. A month later, I was told I would get an email with pictures of proof. Its been 3 months now, and Im still waiting.Water damage was constant, with fans left running in the hallways for weeks. The treadmill in the gym was perpetually broken, and despite promises to fix it, nothing was done. The blinds in my apartment were taped up and barely holding on when I moved in a clear indication they didnt care about preparing the apartment.The hallway outside my apartment was once filled with carbon monoxide from hired carpet cleaners, and no one bothered to check if the tenants, including my cat and me, were still inside. Both of us got sick, and yet, management never followed up or informed anyone in the building about what happened. This level of negligence is unacceptable and dangerous.

I am more than happy to report Cortland Avion Shadow Creek because they have screwed me over into paying extra charges that I had no knowledge of! once I paid the final rent upon the end of my lease! I have lived there for 3 years since January 2021 and I just moved out on 7/1/24. back in March 2024 I provided management with typed up documentation of a move out notice which they approved and signatures were obtained on those forms. I paid the final month of rent and that was final. Lastly, I finally moved out on 7/1/24 and turned in all my keys to office management. Then I find out I have a final account statement with ridiculous charges for utilities, which should have been included in the final payment that I made. I feel like this is unfair! i keep a record of all of my receipts and after I made the final payment we had a ZERO balance! Just a heads up before you move out, please make sure they include all charges instead of misleading you to think what you pay is the final payment!

Nightmare on ***************************** (part 3). Please, read reviews from 2023 and 2022 because the renewal process is as unethical this year as the previous 2 years. If it wasn't for the safe location, gorgeous apartments, and stunning views, I would run faster and further than Forest Gump to escape Cortland. I genuinely believed that a new year with new employees would make a difference, especially since I have already invested $120,000 over the years in rent into the Cortland coffers. There are more ghosts in the Management and the leasing offices than Disneyland's Haunted Mansion because you can't find anyone to talk to, emails are returned without a signature/name (just "Cortland") and all three of my schedules Zoom calls have been "ghosted." Seriously, *********************** should write a song about these folks and how it breaks my heart to be neglected despite all the emotional and financial energy I invest. Here's the problem: My current apartment has dismal cell phone service due to the building structure (according to Xfinity), so I wanted to move to a different apartment. In their word game magic, which also happened in 2022 and 2023, they use the word "transfer" so you don't get "new applicant" 6 weeks free. Deceptive advertising, but I can accept it. New year- new word game. Now, I am a "transfering new applicant" which basically means Cortland can double-dip on fees. I am neither a new or a previous tenant. Maybe I am an invisible piggy bank because that's how they treat me. I neither get the benefit of 6 weeks free as a "new applicant" nor the discounted "transfer fee" BUT I am forced to pay $1165 for changing apartments. I have made 18 phone calls, 31 emails, and 3 no-show Zoom calls. Hey, this is better than last year (check out my previous review of Cortland), so maybe I should be happy like an abused kitten begging for a warm, safe place to stay. Show less

Awful place! DO NOT LEASE HERE!For 10 days I have been trying to reach someone in the ************** and also the Concierge Desk at different times of the day, and I always get a recording that no one is available to answer the phone. I have left several messages with not one reply! This place loses packages delivered all the time. I don't know if they are stealing packages or what, but the customer service is awful, and I would never stay here. BEWARE!

I applied to this home in February ************************************************************************************* July 2024 . They sent me multiple bad checks, the second check they sent bounced and caused me to be overdraft 250$ . At the time i was facing homelessness and i cannot believe a company will do this to a human being.

Slumlords, they said 78 degrees in the living room is passing in a desert. it won't get any cooler in here, the ** hasn't shut off for hours. This place wasn't cleaned when I got here, the toilet was installed crooked and rocked back and forth. There was a ***** the 4th day I was here waiting on me outside of my bedroom. The weather strip at the front door was wide open, the landscaping company blew dust all over my steak, they finally installed a new weather strip after i moved in. The outlets were loose, you could rock them back and forth. I put in a ticket to have it fixed, the outlets no longer worked. This is my nightmare

I was a resident at the Cortland property in ****** from 2009 to 2022. Great location and wonderful staff. Why isn't there a cap on the lease? Why must long time residents be pushed out because of extremely high lease renewal prices? Especially during the pandemic? I feel like I was robed and taken advantage of and reached out to management/corporate several times over the years about having a fixed price for leasing. Here in ** there's no protection for renters in this capitalist country. The sad part is that they have no empathy nor concern for how people became homeless because of their price jumps through out the community. I feel like this *** raid is justified and I hope I can get justice for the abuse I suffered from this company.