ComplaintsforBATSI
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was charged a late cancellation fee for a reservation that was never confirmed.I made the reservation on 8/3 @ 6:40am ET for 8/4 @ 7:30pm.I received the text below stating they will get back with me and my reservation is not confirmed until I receive a confirmation. My reservation was not confirmed at 7:35pm therefore I cancelled it. I received a charge for a late cancellation, but I never had a confirmed reservation.Hi ****** *******.Thank you for your booking. We will get back to you asap.Thank You For Choosing Bats. Please note The Following :We Are 21+2 HOUR MAXIMUM SEATING WE OFFER A 15 MINUTE GRACE ****** 1 CHECK FOR A PARTY OF 4 OR MORE $50 CAKE FEE COMES W/ COMPLIMENTARY BOTTLE OF CHAMPAGNE. WE DO NOT PROVIDE THE CAKE.DRESS CODE: To ensure a quality experience for all of our guests and to meet our standard of service, we kindly ask that you respect our dress code. Not Allowed:- Flip flops / Slides - Hats - Shorts (Men)- Tank Tops (Men)- Sweat Pants / Jogging Pants - Sweat Shirts / Hoodies Cancellation policy: 24 hours before booking.See booking and write messages: ****************************************************************** Please note that your booking is not confirmed until you receive a confirmation from BATS.BATS ************Business response
08/14/2023
We apologize about the error, reservation system has a ton of glitches. Sorry. We have refunded the guest the $50 no show feeCustomer response
08/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.