Business ProfileforFloor & Decor

I had terrible experience with Floor and Decor - ************ store. I placed a large order for a bathroom remodeling on 10/27 and paid for it. I called the store before pickup and they assure me that my order would be ready on 10/31. When I landed there with my contractor, I was told that a key item was partially available and the onus was on me to go pick it up from another store an hour away or wait 10 days. With a gun to my head, I had to make arrangements to pick up the missing tile from another store. Bad enough. But wait. When my representative reached the other store, he was made to pay up again because apparently the Princeton store manager didnt put my representatives name in the pick up order. Now I am struggling to get that money refunded because it was at a higher cost. The Princeton store manager ***** ******* (Sway) was rude and told me that I had my only option is to take the lower amount on the ********* invoice, because the stores don't work with each ******** addition to the stress of running around, I am losing money because their stores cannot work with each other and their store manager have ZERO customer empathy!!! I am angry. I wrote to their Customer Support ********************** but haven't heard back. They keep telling me to "work it out with the store". Can someone tell ***** ***** that his logistics are a nightmare and his people need Customer Training!!I would say KEEP AWAY from this store and go to your local ********** or Lowes.