ComplaintsforLogisticare Solutions, LLC
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Complaint Details
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Initial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Im supposed to have Lyft. Ive been riding with *******. Id like to remain enonyomous due to past conflict. My driver takes naps and leaves me waiting in the cold. I cannot rely on this everyday. I need my Lyft rides back. This issue has been solved 2 times before. Here we again. Please Im in the cold rain as we speak.Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The transportation companies they have been sending do no come. Ive been late for work everyday. My pick up time is between 4:45 AM and 5 AM. I will be lucky if someone calls by 7:30 AM. By this time I have to be to work and cannot go. Ive complained before and they will send me Uber or Lyft which works out good for a couple weeks and then they stop. They start sending a responsible and reliable companies again. Talking to agents does not help. Please can somebody send reliable transportation? Or schedule this with Uber or a lyft so that I can get there on time. I have been through this before and they were supposed to send me Uber or Lyft. This was the resolution to the last complaint. They are no longer holding their end of the deal. I just need to get there on time that is all. Thank youBusiness response
06/21/2022
Responding under ID# **************Initial Complaint
03/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is the second complaint Ive had to put in with BBB alone. My issue is the only companies that get me to and from my appointments without any issues & on time is Uber or Lyft. This was supposed to been settled. Im late again. Which now will be late for work & clinic not happy. They havent been sending a ride at all on Mondays. My standing order is Mondays through Friday. I dont understand why this has to be so complicated.Business response
03/30/2022
Member had a Tuesday through Friday standing order with a 05:00 A leg for a 06:00 appointment and a 06:30 B leg. Member Experience team spoke to the member and the clinic to confirm the days that the member is supposed to attend; member days to attend is Monday through Friday. Member Experience team has requested Exceptions team to update the standing order. In the conversation with the member, she indicated that she prefers to be assigned to Lyft or Uber and that sometimes the provider assigned does not arrive. Member Experience team has forwarded the members concern to the Customer Advocate leadership for standing order provider review. Member Experience team advised the member that her file has been noted with her preferred provider and Modivcare would accommodate when possible. Member Experience team confirmed that the member has the Modivcare Ride Assist contact number and asked the member to call immediately if needed. Member was thankful for the call and follow up.Initial Complaint
12/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Rides scheduled and promised. Calls not even 24hrs before to say there is no driver and us getting charged for not being able to cancel the appointment in time.Business response
01/11/2022
It is the responsibility of member
to cancel their own medical appointments if/when they cannot
attend when we are unable to arrange a driver. We do not
make/cancel members appointments, we only work to arrange
drivers. Drivers across the state/country have been impacted and
there simply were no drivers available at the time of the members
appointment to attend to members needs. The proper procedure
in informing the member was followed. ***** Care management
and ***** ************************* are aware of the reduced
driver availability and working to provide solutions, but more
than 2/3 of the available drivers are no longer
driving/eligible/working and this has impacted the ability to
transport in the state. Covid 19 is the noted cause of the reduced
driver availability, this is not a driver/dispatcher error, their
unfortunately was no driver available. ModivCare sincerely apologizes for the inconvenience this may have caused.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.