ComplaintsforNolan Transportation Group, LLC

• Initial Complaint

  04/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nolan Transportation Group has not paid me for a load that I have dropped April 21 2022. Today is now April 27, 2022. I have tried calling them everyday since I have dropped the ************* has helped me with this matter or has kept in touch with me. I feel like I am being taking advantage of. I would like to be paid for the work I have done. It cost my semi truck fuel to pick & drop that load for those ********** not right for me not to be compensated for the work I have done. Please assist me with this matter.

  Business response

  03/23/2023

  Good Morning, 

  It appears that this load was paid out on May 4th, 2022 to your factoring company. This has been resolved. 

  Regards, 

  Customer and Carrier Experience Team 

• Initial Complaint

  04/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The company keeps calling and texting me inquiring where loads for routes are. I do not work for this company. I have asked them to stop contacting me. They continue to harrass me about why loads are late or why i dont respond.

  Business response

  03/23/2023

  Good Morning, 

  It appears your phone number was accidentally entered instead of the correct dispatchers number. I sincerely apologize for any inconvenience this has caused. This should be resolved. 

  Regards, 

  Customer and Carrier Experience Team 

  Customer response

  03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Used this company in the past and now regret it more than ever. I had issues with missed pick *** and bad communication and decided not to work with them again. Since then, like many complainers mention these guys have called and emailed so many times. I have asked to be removed from their call and email list to no avail. It just seems like one will call if the other gets a "no thank you" from me.

  Business response

  03/23/2023

  Good ********************************* has been put on DNC and should not be receiving any further communication from our team. In the unlikely event that someone reaches out to you please reach out to ******************************************** and it will be handled immediately. 

  Regards, 
  

  Customer and Carrier Experience Team 

  Customer response

  03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Bader Alwazzan

• Initial Complaint

  03/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We have repeatedly asked for our company, *************************************, to be removed from their call/email contact lists but continue to receive 1-2 calls and/or emails per week from them. When I ask to speak to their boss they say they can't do that. I have tried calling the corporate number but every time I ask to be connected to customer service I just get routed back to the main voice menu. We no longer want to do any business with this company but they will not stop calling. This is harassment and we want it to stop.

  Business response

  03/23/2023

  Good Morning, 

  I can confirm that you have been moved to the *** list and that you should no longer be contacted. In the unlikely event that someone contact you, please reach out to ******************************************** and it will be handled immediately. 

  Regards, 
  Customer and Carrier Experience Team 

• Initial Complaint

  02/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We consistently emailed and called from various people within this organization. We have asked via email and verbally several times for them to remove us from their database. We are still being contacted by new individuals within their organization on a weekly basis. When we ask them for a corporate contact to get us removed from their database, they always say they don't know who we need to contact. We need them stop harassing us.

  Business response

  03/23/2023

  Good Morning, 

  I have confirmed that your company has been put on our DNC list. In the unlikely event that someone from our organization contact you, please reach out to ******************************************** and it will be handled immediately. 

  Regards, 

  Customer and Carrier Experience Team 

   

  Customer response

  04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  12/09/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Im a truck driver that recently hauled a load for Nolan transportation group. At the business where I picked up the load: at **** ******** I waited 8.5 hours after my appointment time to get loaded and receive my paperwork. Normally when a truck driver sits this long they are paid a detention time. To date Ive not received any compensation. My dispatcher has contacted them several times. I would like my detention time paid

  Business response

  03/23/2023

  Good Morning, 

  I sincerely apologize for your previous experience with our organization. Recently, we have put a great emphasis on improving our overall customer and carrier experience. Should you have any issues moving forward please email your load number and any other pertinent information to ******************************************** and we would be happy to assist. 

  Regards, 

  Customer and Carrier Experience Team 

  Customer response

  03/29/2023

   
  Complaint: 16336147
  
  I am rejecting this response because of the huge delay that Nolan Transportation has made I no longer have access to the load information. Im sure this delay was done deliberately on their part. Nolan transportation did not even put forth a decent apology for ignoring my complaint 
  
  Sincerely,
  
  ***************************

  Business response

  04/03/2023

  Good Morning, 

  I sincerely apologize for the delay that it took us in order to respond to your complaint. I assure you that NTG has just recently taken step in order to improve our BBB reports and overall Customer and Carrier Experience. We are currently working on responding and resolving all complaints that have gone unresolved. While I understand we will not be able to resolve all complaints, we are making an effort to do so. If you are able to provide any information regarding this incident to ******************************************** we would be happy to assist in finding a resolution. 
  

  Regards, 
  Customer and Carrier Experience Team 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩