Business ProfileforKitchen Obsession

My wife and I ordered a Big Chill fridge costing over $7,000 roughly 5 months ago via Randy S********** at Kitchen Obsession in Blue Ridge, GA. These refrigerators are made to order due to customization. My wife had dreamed of having this fridge for years, saved up for it, and we finally were able to go forward. The wait is difficult but upon learning of its arrival after months we were excited. It arrived in perfect condition at the curb, but the delivery team contracted by Blue Chill / Blue Star were amateurs at best, using a dolly without a furniture blanket and they didn't have a standard furniture dolly. One of the delivery team had his AirPods in the entire time, forcing the other one to flag his attention so that they could communicate. The fridge was significantly damaged and scratched by the delivery team in the short distance from the curb into the kitchen.
We immediately contacted Randy from Kitchen Obsession who said we needed to contact Big Chill directly as he is only a representative. We did so and spoke to Chuck S***** who assured us he would address this and help us. This was roughly two weeks ago.
In the time, my wife and I decided that the blue color we had chosen wasn't the right choice. I had seen how easily it scratched and we both use our house (this is not a "show room" but a kitchen that gets used). Spending that kind of money on a fridge and then it being so prone to damage was a concern.
We emailed both Randy from Kitchen Obsession and Chuck from Big Chill / Blue Star and requested a color change to Oyster White. The response back from Chuck was that they would do their best to get the blue fridge repaired and back to us as quickly as they could.
By this time we were done. The dream item for my wife's kitchen had become a nightmare after months of waiting, and the companies involved could be bothered to lift fingers enough to make things right. Simply emails of apologies and "get back in line". We therefore requested a r