Customer ReviewsforCricket Wireless, LLC

This company has double charged me twice in two months. They have refused to give me the money back even though I am no longer a customer because of this. All I get from customer service is I am sorry. I am not the only one that is a victim of their shady business practices.

Cricket wireless will not unlock my phone so i can change carriers i have gotten the run around for over a month DO NOT SIGN UP WITH CRICKET WIRELESS THEY ARE TERRIBLE

Have been a customer almost a year I have 3 lines through cricket I was on the phone with them because they have changed my personal information and I was asked to verify my debit card that I was paying my phone bill off of when I did I got a message on my phone send it cricket wireless tried to charge my debit card while I was on the phone with a cricket wireless supervisor so I've reported it to my bank and I prepared to push full legal actions to the fullest I have ever intentions of getting a situation handled and trust me it will be handled also contacted the manager of cricket at customer service and he tried to play it off even though he seen the record on his computer that's how everybody's getting an information given out cricket cash out and time they should be a full investigated and close permanently they give other Banks a bad name and other phone company and us as Americans should have to deal with people like that and it's a disgrace that we have to I have every intentions of contacting the better Business bureau and have you fully investigated and have you held accountable for the crimes that you committed

Cricket wireless is the absolute worst phone service company. They are not for the customer, they are against the customer. I purchased a hotspot device and added a 100 gig plan of data for $55. I was told I could buy data as I needed it. Come to find out that's not the case. My kids homeschooling and online activities used all 100 gigs within a week of purchasing the hot spot. I went online, paid $55 more dollars believing it would add 100 more gigs but it did not. I called customer service and they told me it doesn't work like I was told by a cricket representative. I had to wait till the following month for the 100 gigs to reset. Our families needs didn't allow to wait till the following month, so I asked for a refund of the $55 dollars i had just paid and to cancel the hotapot because i didnt like how they do their intternet hot spotservice. The representative said they don't do refunds , and that I would have to call my bank to do a dispute. That was the only way of getting my money back for a service I paid and could not receive untill the following month. So I did. They never canceled the service and I got charged again for it. I called cricket again and they said sorry no refunds no matter what. It's our policy. I was on the phone with them for about 2 hours total to pretty much get told, yes we took your money for a service you didn't get or use even tho you told us to cancel but we didn't. And no you're not gonna get your money back cause of policy. Is cricket doing that bad , that they are really stealing and ripping people off. I'm paying for their mistake. And was just basically told kick rocks. It's $55 dollars it's not gonna make me or break me , but they should be embarrassed by their "policies" and the way the treat their customers. You best believe i will , tell anyone and everyone to stay away from cricket wireless. And cricket wireless needs to change their slogan to "WE NEED YOUR MONEY MORE THEN YOU DO"

Today is 10/07/24 7:13PM Ive been trying to get a transfer pin since 10 AM this morning, first ***** I spoke to and put it the wrong phone number for me to receive a call back so that I can get the transfer pin, this is due to me losing my phone two months ago. They have refused to give me the transfer pin number so that I can transfer my phone number to another carrier. I have been getting the run around since 10 AM this morning with promises that theyll be calling me shortly and have yet to do so this company *****. The customer service ***** and they all are liars.

Buyer Beware!Getting set up on Cricket was a nightmare to start things off. I ordered a physical Sim card online when setting up my new account only to be told 6 days later when it did not arrive even after a confirmation email had been sent that Congratulations It Was On The Way! There was no tracking number though. After two trips to the local Cricket store, 2 chats and, finally a phone call, I find out that because I had an iPhone with eSIM capability that there actually was no physical SIM card sent even though I was offered a choice on the initial order page. Once finally getting set up yesterday, I went online to add the watch plan as instructed and to wait 8-24 hours after activation to ensure my account was fully set up. No can do. I kept getting an error message on my watch app when following the online directions on the Cricket website.Several calls later today to a foreign customer service agent which was difficult to understand with the language barrier, and a very poor quality call connection for a follow-up call, I finally asked for a supervisor. After being on hold for some time I was disconnected. Called again, went through the whole phone tree, wait, wait, wait process to be told by ******: You signed up for the 12 month plan, paid up-front ($310 for 12 months @ $25 per month) the discounted line so cannot add any other services. Sorry NO refunds, No help, and No changes to your plan that Ive had for ONE DAY. He then told me to, Have a nice day.Even if one wants a watch plan with Cricket it would run you $60 for a single line then an additional $10 a month for the watch plan for a total $70 per month.I've never heard of a company that denies a current customer advertised additional services and punishes the customer for paying up-front. Even if I missed something in the initial sign-up, its appalling that I was not offered any other options or customer service support especially as a brand new customer.

False and Misleading advertisement *********************** supervisor **** *******: We will not do anything to fix our misleading webpage advertisement, nor do anything to fix this problem nor refund you your pay."So you don't care what the customer thinks? Even when your company's False and misleading advertisement is apparently against California Business and Profession law? If you could fix this, I don't need a refund and I won't report this to ***? ***************** supervisor **** *******: Do whatever you want. I don't *********: After I called the customer service number did I know that multi-month phone plans won't allow you to pair a watch plan. While the watch plan states "*require min $15/mo phone plan." Many hidden policies and requirements only will let you know when you call them. Strict and no refund. Very cold customer service supervisor, who couldn't care less about the customers, laws, or the company's reputation. Think and consult twice before you use their product.

They charge outrageous prices when your on the family plan and miss the renewal date, not just that but their service is horrible.

I've had cricket for years I use progressive to purchase my phones I've done this several time and each time they have always pressured me into getting more stuff that I didn't need well this last time they made me get a screen protector told me I couldn't have my phone until I purchase one because it's new insurance procedure because the iPhone cost so much I didn't want this I really have had enough of the customer service and hate dealing with them and the poor service we get with the phobes so finally I'm able to afford to switch providers just paid off iPhone 15 from progressive and new after already signing up with another provider and paying ****************************************************************************************** May because my pervious one if you know ***** you understand when they reach certain *** they stop working properly so cricket said we can not unlock your phone because it hasn't had six months of service yet wait are you serious I've been with your company for years never had issues missing payments don't owe any outstanding balances and you can not and will not unlock my phone that I own they tell me no o have yo use it for only cricket for 6 months I can give it to a family member if they gave cricket to use but there is nothing they can do are you serious I paid $1500 for a phone that i now can't use because you refuse to unlock it if I could give them zero stars I would

******** customer service! Ive been a customer of ******************** for 1+ years. *** decided to move back to ***** Crickets app doesnt work on my phone and when I tried to log into the actual sight from an internet browser on my phone, access was denied and I couldnt log in. I literally had to go into a cricket store to receive assistance. Cricket is horrible!