ComplaintsforLadds Farm Supply Inc
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Complaint Details
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Initial Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Thought good things at first, but left hanging.Looking for a stock tank pool, calling all around and we call Ladds. They confirm they have a 10' one on Friday, I tell them I'll let them know.Call back on Sat and confirm again that it is a 10' and the best price they can do (no discount). Call and confirm AGAIN and ask that they measure it to be sure, that it is a 10' and we will begin the 2.5hr journey up there to pick it up. They confirm again.Drive up, confirm it has the 10' listed on it/on receipt, buy it and load it up, take it home another 2.5hrs.Oddly enough, we joke about how it would **** if we got home, measured it and it wasn't 10'....Well... guess what? Not 10'. It's a 9' with a different company item #, etc...Call up and take pics right away as a just in case, but they are closed. Call the next day and they will look in to it. Supposed to call me back.No callback in 2 days so I call them. Opps, the inventory person put it in wrong they say. They don't work there anymore and they are having to fix mistakes.... After the 1st person says they don't even make a 10'. Which I send them a link proving they do. They say they'll call me back.No call back. I wait a few days and call them again. So since a 9' obviously is less $ than a 10', like $200 less, we ask for a discount to make it right since already drove 5 hours round trip and don't want to do that again. We already took off trailer, moved it into place, etc. Thank God we didn't already have the deck built around for a 10' one.. They will see what they can do and call back.I have to call them again. They offer 5% off... like $30 and no where near the price of a 9'. So we say no thank you and ask to talk to manager to see what they can do to avoid a hassle, etc. Not there, so they say they'll call me back. No call back still.So instead of calling them again.. we'll just take the $200 hit I guess, but can not recommend shopping with them since dishonest, will not fix their mistakes, etc.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.