Customer ReviewsforAllen's TV Sales & Service

The rudest team in town. You would think being the only business in town that fixes tv, they would be decent. They act like they own the town and just treat customers poorly, from yelling to calling customers liars. I have never experienced such a business or customer service in my life. If I could, I would give them a rating of -5 star. They deserve to be shut down, they should know that Karma does exist and the way they treat their customers, it is going to catch up to them one day. I advice any other tv repair folks out there to come open up shop in Columbus, because we obviously deserve decency in this town, especially when you are a paying customer.

WOW, what a bunch of misinformation given to the Better Business Bureau by a man who should conduct himself on a much higher level, being he is a ******* ****** and has a higher understanding of human nature. To throw out such attacks toward me, my office, and my company without having the decency to communicate directly with me shows a lack of understanding, compassion, policy, and business in general. To cast such disparities without including all of the facts is frankly an effort to elevate his importance by undermining the actions of others. I will refrain from getting into the details and offer him the opportunity to discuss this with me directly in person at my office Thursday 2-1-2024 as was already told to him by my office staff. I was and still am on the road working mobile in ******* and ***** *******. I will be in my office on Thursday from 7;30 am until 5 pm. This complaint can be addressed in person and does not need the back and forth with the B.B.B. I am waiting to hear from the customer before I continue this reply. Vernon A****

Extremely poor customer service. I have a warranty ******* TV who was using this business to repair my set. I called their shop 3-4 times to try to see what the status was after dropping it off in the beginning of November. The technician had the TV for a month and when I finally got to speak to him, he was very accusatory and claimed my TV had a cat urine odor and he refused to work on it. I don't have cats and the TV was mounted. He didn't accept this as an answer, kept cutting me off, and basically refused to fix my set. If the TV was so bad, no sure why he didn't contact me right away to advise me of his decision. When I went to his business to pick up my set, he again was very rude, refused to fix it, completely forgot I was the customer and went on a verbal tirade. This business needs to be investigated. He wanted me to submit a review, but he belittles anyone that submits a negative review so will not be doing that. If my TV smelled so bad, why would he not have me come and pick it up ASAP? What didn't he advise ******* of his intentions? His customer service is very poor and doesn't know what the word empathy means.

Good Moring to the Better Business Bureau,
I am overjoyed to respond to this complaint,
1) Extremely poor customer service.
1a) not sure how to respond to this as it is an opinion, not fact.
2) I have a ******* TV warranty that used this business to repair my set.
2a) yes you have a ******* television that falls under the warranty period provided by the manufacturer and we are a ******* factory-authorized service center.
3) I called their shop 3-4 times to try to see what the status was after dropping it off at the beginning of November.
3A) I have a record of the shop being called and the directions given to her that we had contacted ******* about her product and she may need to talk to the technician that was working on her set. Also that he could be reached before 9 am every day and after 9 am he would be subject to making service calls and does not answer the phone when driving or in a customer's home.
4)The technician had the TV for a month and when I finally got to speak to him, he was very accusatory and claimed my TV had a cat urine odor and he refused to work on it.
4A) I did speak to the customer and informed her that the Television in question has signs, smells, and the appearance of being sprayed or urinated on by a cat. I informed her that according to the manufactures warranty we are not to work on a product that may issue a health risk to our employees. ( not trying to be accusatory, just stating a fact)
4b) outline from the manufactures policy( if the set shows signs of defects not related to manufacturer defects including being wet, outside orders, lightning, power surges physical damage the service center is to contact ******* and report the issue. Allow ******* to contact the customer and explain the reason for the refusal to perform the repairs. We did as asked by the manufacturer and reported it 7 times (every time ******* called us to ask what the status was.)
5) I don't have cats and the TV was mounted.
5A) This line has 2 parts and 2 answers. She told our office staff ( it is recorded and on file) that she runs a cat rescue in Box Springs Ga. In fact, our secretary spoke to her about it. The second part is her claiming the set was " Mounted" I can not say it was or was not but I can say it came into our office with the stand installed thus it was equipped to be table mounted not wall mounted.
6) He didn't accept this as an answer, kept cutting me off, and basically refused to fix my set.
6A) I don't question the answer, I just knew the truth, and after she called me " ignorant" our cordial discussion was over. At that time I asked her to leave. I did not refuse at that time to repair her product, I had made that decision way before that moment.
7) If the TV was so bad, not sure why he didn't contact me right away to advise me of his decision.
7A) As stated in the policy, we contacted ******* and made the appropriate report. We waited for them to contact the customer as per policy. Again if she would have called when asked to I would have given her more info on what was going on and directed her to ******* for a follow-up.
8)When I went to his business to pick up my set, he again was very rude,
8a) I was not rude until you called me stupid and ignorant and lied about the cats. At that time I told you to have a nice day and carried your television set out to your truck. ( more on that after this reply)
8 part 2) refused to fix it
8 part 2 reply) Yes, I refused to work on it and even stated the policy as to why we did.
8Part3) completely forgot I was the customer.
8part 3 reply) I never forgot you had a position as a customer. I just knew you had pushed this into an argument and I did not have time to hear a lie about the CATS.
8 part 4) and went on a verbal tirade.
8 part 4 reply) I did not go on a verbal tirade, I pointed out the fact that I was done, you called me ignorant, began to get belligerent in your attitude and body language and I asked you again to leave. Your response was " don't tell me what to do", My response was, " well stay then" Your response was again " you are ignorant, and if I looked up the definition I would find my picture " I laughed because that sounded like a 4th-grade conversation. So I said " Have a nice day " And your reply back " No I won't" So I laughingly said " well have a bad day then., in fact, have any kind of a day you would like to have" ( all in all a very creative exchange of ideas and words)
9)This business needs to be investigated.
9a) You are invited to do just that.
10) He wanted me to submit a review, but he belittles anyone that submits a negative review so will not be doing that.
10a) No, not true. I state facts with policy, the truth. and in some cases pictures.
11)If my TV smelled so bad, why would he not have me come and pick it up ASAP?
11a)the quilt used to cover your TV had to be trashed because of the odor.



this is all the room I have to respond
Not sure why they limit my space to respond.

I am not going to spend a lot of time replying a second time to this complaint. I responded in detail but your system did not post it. So here is the overview of our response to this complaint. The customer is doing her best to misinform about the situation at hand. yes, we are a *******-authorized repair location. We are bound by a set of policies on how to inform a customer that we can not repair a product due to abuse, acts of God, power surges, infestation, or other outside reasons causing defects that are not caused by manufacturers' defects. these include animal urine. We reported the cause of the defect to ******* and were told they would call the customer. ( as per policy) The customer has a tendency to express her feelings and negates to hear or remember the truth, She claims not to have any cats but she is on record ( recorded in my office) telling us about her cat rescue.( she is well known in Box Springs Georgia for the work she does with cats) The product in question smelled so bad that when the office staff came in the day after she dropped off the set we had to open all of the doors, fumigate the office and place a quilt over and around the product. We place the set in a back room, in a box sealed to contain the smell of cat spray or urine. I had to throw the quilt in the trash after placing the TV in the bed of her truck. I commend her for rescuing start cats but I can not subject my staff to the odors and possible health issues caused by these kinds of products. We did try and handle this in a good way but the customer wanted to make things personal about us and refused to see that the defect was caused by something other than normal parts failure. I hate to have to be the one to tell a customer that their lifestyle is unhealthy and my office staff was embarrassed to call her directly. That is why we stuck to our policy of asking ******* to handle the situation. I apologize for reacting to her negative attitude and her attacking me on a personal level.
I am sure she will not understand that " we are human and if you treat us with respect we will respond in like but if you treat us with the lack of respect to a point we will take it but when you cross a line we will respond in sort. I also feel for the customer because she just can not understand why a product has a limit to what the manufacturer will and won't accept as a warranty defect.
"Empathy Is Defined As The Ability To Understand And Share The Feelings Of Another Person." I am not sure why you would say this about me personally. YOU do not know me on a personal level. I pass no judgment on you as a human and I will refrain from doing like you and calling someone names in my parking lot.
Have a nice day,
Vernon Allen