ComplaintsforPassion Paintworks LLC
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On 4-15-2024 I dropped my car off to get painted by *******************************. We had already discussed what needed to be done days prior and had established a price. On 5-20-2024 he was done with my car and it was ready for pickup. I was out of town working at the time so I had someone else pick the car up for me. On 6-13-2024 I arrived at home from work and was finally able to look at my car only to discover there was a ton of trash and debris in the paint, a light coat/no paint under the driver side door, missing bolts/hardware and broken bolts (I supplied him with all new hardware). None of the doors,fenders, hood or trunk were aligned correctly. I contacted him immediately but he did not answer any of my calls or texts. I have called and texted him since discovering the problems but have yet to receive a call or text back. (Filing this complaint as of 7-1-2024) I paid him $7000 and was assured it would be a great paint job and I shouldnt have had any of these problems.Initial Complaint
03/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I hired the their services to paint my classic car, upon pickup of i found the bodywork was not properly gapped on doors and on the hoods, the painter cracked my front windsheild during the process and the mechanical work i hired him to do, was not finished, where he left wires unattached and engine components not properly put back together. He did take off $800 dollars for the gaps upon pickup, hasnt responded about the shotty engine work which im asking for another $800 for not putting my car back to how it was and replacing and installation of my front windsheild $129.00 + installation $345. The cost to get my car body properly aligned..I have an estimate from another body shop of $2000- the 800 he deducted leaves $1200 Total im seeking is $2474 I only ask of this to be made whole as i paid this painter $14,000 for parts and labor.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.