ComplaintsforWellness Massage
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I had an appointment on. 5/25/23 @1pm. We arrived at 12:40 and was taken straight to a room. I would like to say that this was the most painful , excruciating, and worst massage I and my husband have ever had . We have regular massages every year. We are in so much pain that I can barely move. Both women obviously did not know what they were doing. They used their elbows almost the entire time. I specifically told mine TWICE to lighten the pressure because I literally was ready to cry. She didnt. I have severe back problems and all she continued to do was use her elbow and arm on the worst boney places she could find. My tail bone which is in such severe pain I am considering going to the *** She continued to push and push and push on my tailbone, on tendons and ligaments in my shoulders and neck. And pushed HARD on areas that shouldnt be pushed on, behind the ear, my neck bone and my actual SPINE and tailbone!! I have never in my life experienced such pain . It was our anniversary and my husband and I can barely move. I will be filing a complaint with corporate ( hoping you have one) and better business bureau. We paid our bill and tipped because we are Godly people and we could not leave without paying in good conscious . All I can say is , they need more training or need to learn to understand when pressure is too hard and painful. ***** and ***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.