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          Find a Location

          Shaw Industries, Inc. has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Shaw Industries, Inc.

              616 E Walnut Ave Dalton, GA 30721-4409

              BBB Accredited Business

            • Shaw Industries, Inc.

              PO Box 2128 Dalton, GA 30722-2128

              BBB Accredited Business

            • Shaw Industries, Inc.

              PO Box 40 Dalton, GA 30722-0040

              BBB Accredited Business

            • Shaw Industries, Inc.

              126 Enterprise Dr. Wentzville, MO 63385

            • Shaw Industries, Inc.

              7310 Roosevelt Street Phoenix, AZ 85043

            Business ProfileShaw Industries, Inc.

            Carpet Manufacturers
            Multi Location Business
            BBB accredited business

            Contact Information

            616 E Walnut Ave

            Dalton, GA 30721-4409

            Get Directions
            Visit Website
            (706) 278-3812

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 21 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            75 complaints closed in last 3 years

            31 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/10/2004

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Shaw Industries, a subsidiary of Berkshire Hathaway, Inc., is headquartered in Dalton, Georgia. Shaw produces and sells carpet, rugs, ceramic, hardwood, and laminate flooring for residential and commercial applications throughout the world.

            Consumers find Shaw products under a variety of labels. Some of the major labels are: Philadelphia Carpets, Cabin Crafts Carpets, Queen Carpets, ShawMark Carpets, Sutton Carpets, Tuftex Carpets, Home Foundations, Kathy Ireland Shades of America, Martha Stewart Signature Flooring with Shaw, Couture by Sutton, and Expressive Designs.

            Business Details

            This is a multi-location business.

            Find a Location

            Shaw Industries, Inc. has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Shaw Industries, Inc.

                616 E Walnut Ave Dalton, GA 30721-4409

                BBB Accredited Business

              • Shaw Industries, Inc.

                PO Box 2128 Dalton, GA 30722-2128

                BBB Accredited Business

              • Shaw Industries, Inc.

                PO Box 40 Dalton, GA 30722-0040

                BBB Accredited Business

              • Shaw Industries, Inc.

                126 Enterprise Dr. Wentzville, MO 63385

              • Shaw Industries, Inc.

                7310 Roosevelt Street Phoenix, AZ 85043

              Location of This Business
              616 E Walnut Ave, Dalton, GA 30721-4409
              BBB File Opened:
              10/1/1985
              Years in Business:
              64
              Business Started:
              1/1/1960
              Business Started Locally:
              1/1/1960
              Business Incorporated:
              3/8/2002
              Accredited Since:
              8/10/2004
              Type of Entity:
              Corporation
              Alternate Business Name
              • Shaw Industries Group, Inc.
              • Trustmark
              • Shaw Commerical Contract
              • Queen
              • Salem Carpet
              • Cabin Crafts
              • Couture by Sutton
              • Cumberland
              • DesignWeave
              • Expressive Designs
              • Networx
              • Patcraft
              • Philadelphia
              • ShawMark
              • Shaw Rugs
              • Stratton
              • Sutton
              • Tuftex
              • Spectra Contract Flooring
              • Shaw Living
              • Globaltex
              • Georgia Tufters
              Business Management
              • John Hickman
              • Mr. Russell Headrick
              • Mr. Travis Cash
              • Ms. April Kelly
              Contact Information

              Principal

              • Mr. Russell Headrick

              Customer Contact

              • Ron Duff
              • Ms. Delyn Ellis
              • Ms. Kristi Swanson, Claims Manager
              • Ms. Gay Little
              • Mr. Gary Bailey
              • Mr. Russell Headrick
              • Ms. Joanna Warnix
              • Ms. Jean Kirk
              • Ms. Trisha Gaines
              Additional Contact Information

              Fax Numbers

              • (706) 428-8505
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              75 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/08/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I was sold carpet by Shaw that was supposed to have built in stain guard.. I was then told it did not have the built in stain guard. I was promised that Shaw would honor replacing my now 'non stain resist' carpet with new carpet, then Heathy home went out of business. That does not allow Shaw from not honor what the warranty they represented through healthy home. Warranty Claim#****** dated 05/22/2023 Authorization # ******* ******* **** flooring has a warranty that explicitly has the customer use a professional carpet cleaning at 6 months in order to maintain a warranty. So I had their professional carpet cleaner come to my house and as he was cleaning the carpet he stated "you know this is taking off all the scotch guard protection off.. I would like a full refund or my carpet replaced as promised by ******* **** to Shaw part of the warranty. Thank you
              Read More
              Read 74 More Complaints

              Customer Reviews

              21 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              A. P.

              06/07/2024

              Poor quality carpet. I built a $1M home and made the mistake of using Shaw Carpet in my bedroom. The quality is worse than the carpet I had in my 20s while renting from slumlords. I highly recommend you DO NOT put Shaw carpet in your home. Even the installers said it was poor quality, but Shaw essentially hired a third-party contractor, and their investigation basically told me to “suck it!” Don’t piss on me and tell me it’s raining. From now on, I will go out of my way to inform anyone considering Shaw that the product is miserable.

              Shaw Industries, Inc. Response

              06/12/2024

              In regard to Shaw claim 658070 we apologize that the carpet installed in your home has not met your expectations. The claim was filed with Shaw on 4/17/2024 for the concerns of excessive wear and unraveling fibers. An independent inspection was requested and completed on 4/26/2024. Per the inspection report the carpet was shown to be in excellent condition and well maintained. There were no signs of unusual wear or raveling of the carpet. Traffic marks were present but could easily be erased by vacuuming the carpet. The master bedroom had one seam near the center of the room that was visible from a standing position. Examining the seam revealed there to be no seam sealer and a gap measuring 1/16"-1/8". Review of the product warranty for Style Main Stay 12' shows it to have a 10 Year Stain and Soil and 10 Year Quality. This style does not carry a texture retention warranty.

              Customer Response

              06/18/2024

              Replying to Adam P. The Shaw response is unacceptable. There are visible seams in the carpet which we expect to be fixed free of charge.
              Read 20 More Customer Reviews

              Local BBB

              BBB of Southeast Tennessee & Northwest Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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