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Complaint Details
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Initial Complaint
10/26/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with *******, I do not have a contract with CROWN ASSET MANAGEMENT LLC, they did not provide me with the original contract as requested.
Business response
11/01/2024
Crown Asset Management (CAM) is in receipt of ********* **** BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue,creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***********************************************, ******* account ending in 8927 was opened on July *******, charged-off on May 21, 2024, and subsequently purchased by *** on or about June 4, 2024.
******************* advised the consumer of the transition of the debt to CAM with the attached Notification of Sale letter, which was uploaded to the consumers Prosper portal for review. The consumer received a notification email sent to ********************** that the letter was available as of June 6, 2024.
Prior to receiving the subject complaint, CAM has not received a request from the consumer requesting documentation to validate the debt. Attached is verification of the debt for the consumers convenience,which was also mailed to the consumer on or about October 28, 2024.
CAM is not a data furnisher and does not report information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with D&A Services, LLC for servicing, who may be reached directly at ************.Initial Complaint
10/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Upstart, I do not have a contract with Crown Asset Management LLC , they did not provide me with the original contract as i requestedBusiness response
10/17/2024
Crown Asset Management (CAM) is in receipt of Demoy HarrisBBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that Demoy **********************, ********************* account ending in 7862 was opened on October 19, 2021, charged-off on October 18, 2023, and subsequently purchased by CAM on or about November 21, 2023.
Prior to receiving the subject complaint, CAM has not received a request from the consumer requesting documentation to validate the debt. CAMs servicer, Shepherd Outsourcing, mailed documentation to validate the debt to the consumer on or about October 16, 2024. Attached is a copy of said verification of debt for the consumers convenience. The consumer may contact Shepherd Outsourcing to discuss this matter further at ************.
CAM is not a data furnisher and does not report information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.Initial Complaint
10/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid the account off in settlement with crown asset management today Conf#******. They told me to have it updated myself on my credit report.Business response
10/16/2024
Crown Asset Management (CAM) is in receipt of ******* Perrys BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue,creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***********************************, ******** & Company account ending in 5666 was opened on January 6, 2019, charged-off on September 30, 2019, and subsequently purchased by *** on or about December 18, 2019.
CAM is not a data furnisher and does not report information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.Initial Complaint
09/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Crown Asset Management compromised my confidentiality financial matter thereby making me target of MENTAL Collection and HIGH-RATE ********************* RAPES BY PREDATORY LENDERS -while I try my best to STAND on my FEET and not pay 30% p.a interests rates that are still allowed to be collected in ************************. The moment collection agency was CROWN ASSET Management LLC, I started to receive calls from and mail in letters by all kinds of SHARK LENDERS. Please help me STOP Crown Asset Management LLC from doing this to American Tax Payers.Business response
10/03/2024
Crown Asset Management (CAM) is in receipt of ***** ****** BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***** ****** ****************, WebBank account ending in 1295 was opened on December *******, charged-off on September 23, 2022, and subsequently purchased by *** on or about December 20, 2022.
After numerous attempts to amicably resolve this matter were unsuccessful, a lawsuit was filed by **** servicer, **************************** (******), on or about September 23, 2024.
*** is not affiliated with any companies that may be attempting to communicate with the consumer.
CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
The consumer may contact ****** directly at ************.Initial Complaint
09/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with *********** . I do not have a contract with CROWN ASSET MANAGEMENT, they did not provide me with the original contract as requested.Business response
09/27/2024
Crown Asset Management (CAM) is in receipt of ****** Nzukis BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ****** Nzukis Cross **********, Upgrade, **** account ending in 5564 was opened on June 17, 2022, charged-off on January 30, 2024, and subsequently purchased by *** on or about February 22, 2024.
Prior to receiving the subject complaint, CAM has not received a request from the consumer requesting documentation to validate the debt. CAMs servicer, D&A Services, LLC (D&A), mailed documentation to validate the debt to the consumer on or about September 25, 2024. A copy is attached for the consumers convenience.
CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, *** does not have the authority to amend or delete tradelines reported by other companies.
The consumers account is currently placed with D&A for servicing, who may be reached directly at ************.Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have just found out this company has filed a lawsuit against me but I have never been given the opportunity to resolve this matter. I have received no communication from crown asset management nor do I know what this is about. I would appreciate being informed of what this is aboutBusiness response
09/25/2024
Crown Asset Management (CAM) is in receipt of ***** ***** BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***** ***** ****************, ********************* account ending in 6171 was opened on September 7, 2022, charged-off on July 6, 2023, and subsequently purchased by CAM on or about July 28, 2023.
The consumers account was originally placed with **** servicer, ******* ************* **** (*******) in August 2023. ******* sent an initial notice via email to *************************** email was opened on August 11, 2023, at or about 4:10 ET and is attached for the consumers convenience.
Communication regarding this matter was also sent to the same address as listed on this complaint dated March 7, 2024, from CAMs servicer ***************, **** (JLG), and is attached for the consumers convenience. After multiple attempts to amicably resolve this matter were unsuccessful, a lawsuit was filed by *** on or about May 24, 2024. JLG may be reached directly at ************.Initial Complaint
09/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was informed by a loan company that this organization has inherited a debt that I owe. Ive been trying to contact them via phone and email to no avail. Both the toll free and the local numbers disconnect immediately when you go through the prompts or it rings until it simply hangs up. All emails have gone unanswered and Im simply trying to get information on what I owe to get it taken care of. I simply need a statement from them reflecting what I can owe as their website isnt even equipped for you to go into any kind of portal for self help. I was starting to think the company didnt exist until I saw that there were other individuals experiencing the same issues as I have been for weeks. I would simply like an emailed statement of monies owed.Business response
09/17/2024
Crown Asset Management (CAM) is in receipt of ***** Vanterpools BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***** Vanterpools *********************, ************ account ending in 1059 was opened on March 14, 2022, charged-off on November 12, 2023, and subsequently purchased by CAM on or about December 20, 2023.
The consumers account is placed with CAMs servicer, ************************ who may be reached at ************.Initial Complaint
08/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Crown Asset Management, LLC not liable for this debt with charter communications, I do not have a contract with Crown Asset Management, LLC , they did not provide me with the original contract as i requested.... and also my **** was sold from petal credit unionBusiness response
08/14/2024
Crown Asset Management (CAM) is in receipt of ******************* BBB Complaint Case # ********.As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ******************* Petal Card, ***** WebBank account ending in 2650 was opened on May 12, 2021, charged-off on December 24, 2022, and subsequently purchased by CAM on or about January 20, 2023.
Prior to receiving the subject complaint, *** has not received a request from the consumer requesting documentation to validate the debt. Attached is verification of the debt for the consumers convenience as it related to the Petal Card,Inc. account.
CAM has no affiliation with Charter Communications.
The consumers account is currently placed with Superlative RM for servicing, who may be reached directly at ************.Initial Complaint
08/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with PETAL CARD 1/ WEBBANK, I do not have a contract with CROWN ASSET MANAGEMENT CAM LLC, they did not provide me with the original contract as i requested.Business response
08/07/2024
Crown Asset Management (CAM) is in receipt of **************** BBB Complaint Case # ********.As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ***** Roses ***************** WebBank account ending in 1160 was opened on November 25, 2022, charged-off on July 27, 2023, and subsequently purchased by CAM on or about August 24, 2023.
Prior to receiving the subject complaint, *** has not received a request from the consumer requesting documentation to validate the debt. Attached is verification of the debt for the consumers convenience.
CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, CAM does not have the authority to amend or delete tradelines reported by other companies. As a result, the consumer should contact Upstart Network, with any tradeline deletion request or demand.
The consumers account is currently placed with Superlative RM for servicing, who may be reached directly at ************.Customer response
08/07/2024
Complaint: 22080810
I am rejecting this response because:I am writing to formally dispute the account you have reported on my credit report. I have never signed any contract or agreement with your company, and have absolutely no knowledge of who you are and therefore, I reject your response and assert that this account is not valid.
Your inclusion of this account on my credit report is a violation of my rights. I request that you immediately remove this account from my credit report and cease any further reporting or collection attempts.
Please confirm the removal of this account at your earliest convenience.
Sincerely,
*******************Business response
08/07/2024
As previously stated,CAM is not a data furnisher and does not report any derogatory information to credit bureaus. Additionally, CAM does not have the authority to amend or delete tradelines reported by other companies. As a result, the consumer should contact the entity reporting the tradeline with any deletion request.Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Upstart informed me that my debt was sold to Crown Asset Management. I received a letter stating FMA Alliance was in charge of my debt. I've made several payments to FMA Alliance, only to find my account has disappeared from their payment portal. I spoke to FMA Alliance's customer service and was told they were not the proprietors of my debt and to contact Upstart. Upstart's customer service team informed me the debt had indeed been sold to Crown Asset Management. I have sent several emails to CAM and even tried to call, but their automated system got me nowhere. I have received no response. I have kept the logs to both to ensure nobody can state I haven't tried to reach out to resolve this.I just want to be put in contact with someone so I can resolve this matter as soon as possible.Business response
08/14/2024
Crown Asset Management (CAM) is in receipt of ************* BBB Complaint Case # ********. As stated in our Consumer Relations Policy, we strive to treat consumers with respect and integrity in all that we do. We are committed to engaging in respectful and constructive dialogue, creating solutions for our consumers that resolve their debt, and ensuring that those who work on our behalf adhere to these same standards.
Our investigation of this matter indicates that ************* *********************************** account ending in 5800 was opened on March 28, 2022, charged-off on September 26, 2023, and subsequently purchased by CAM on or about October 27, 2023.
The consumers desired resolution is contact with CAM related to this matter. *** has reassigned the consumers account to FMA Alliance to continue a mutual resolution of this matter. FMA Alliance may be reached directly at ************.Customer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************
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Customer Complaints Summary
88 total complaints in the last 3 years.
39 complaints closed in the last 12 months.