15 Customer Reviews
Review from Wesley M
5 stars10/16/2024
They've been honest about every product on TV's descriptions, and that we've purchased. They have the best of the best when it comes quality jewelry and gemstones, and customer service. I personally would recommend *** for your jewelry needs, that is, if you can afford their quality.
Gem Shopping Network, Inc. Response
10/23/2024
Thank you so much for your wonderful review and kind words! Were thrilled to hear that youve had such a positive experience with our product descriptions, quality, and customer service. We take pride in offering only the best when it comes to fine jewelry and gemstones, and we're glad that it shows. Your recommendation means a lot to us, and we look forward to continuing to provide you with top-tier service and quality pieces. Thank you again for choosing *** for your jewelry needs!Review from Janet C
5 stars07/26/2024
I have made over 40 purchases ranging from ******* to ******** that I have kept I am very pleased with the quality and beauty of the jewelry. If the carat weight is less than 4, I ask the host to show how it looks on so I can judge the size. There have been many times I have changed my mind and decided to return an item. No problem reaching customer service and return went smoothly.Review from Barbra V
1 star06/14/2024
I have been trying to reach their customer service department for 5 days. The phone # says customer service is down - 20 calls later same message. I emailed them - 4 times, NO response. I have tried every number on their website to no avail. Even left a message on one phone # and the message said I would get a call back. NOPE.Their policy is you must receive a return authorization number w/in 7 days of receipt of item BEFORE you can return the item otherwise you will not receive a refund. Well my 7 days are almost up. Also, I didn't learn my ****** the past couple of times that the item I received is not as appears on TV. I need to return this item and get my money back. I need someone to contact me asap.Gem Shopping Network, Inc. Response
06/26/2024
Thank you for reaching out and sharing your experience with us. I apologize for the inconvenience and frustration you've encountered while trying to contact our customer service department.
We have attempted to reach out to you by phone and responded to your email on 06/21/24. I understand the urgency of your situation, especially with the 7-day return policy. Rest assured, I am here to help. I will personally ensure that your request is prioritized and that someone from our customer service team contacts you as soon as possible to provide you with a return authorization number and further assistance.
We value your feedback and appreciate your patience. If there are any other details youd like to share or if you need immediate assistance, you can now contact **************** at ************ and select option #2 for **************** and please ask for the Manager *****.
Review from Julie B
1 star01/30/2024
I bought an item but I got it home. Looked nothing like it did on TV where they magnify the jewelry and the hand wearing it. Ems are tiny compared to the screen returned. Item received return on the 19th. Receipt says refund 7 to 10 business days. I called on the 11th day and asked where my money was? I was told no that's 7 to 10 business days. Your refund may come after two billing cycles. What you're holding my $1,000 hostage for two billing cycles. Then they told me my receipt said 7:00 to 10 business days. No, it does not. This is 7 to 10 days. I should not have to call you. Looking for my money. Sketchy business practices called there. Was told supervisor to call me back. No call back. Still no return on my moneyGem Shopping Network, Inc. Response
04/12/2024
Hello *****,
Thank you for taking the time to leave a review, and please accept our sincere apologies for the delay in our response.
At Gem Shopping Network, we value all feedback from our customers as it provides valuable insights that help us improve the way we do business. We deeply regret any inconvenience you experienced, including the delay in processing your refund.We also apologize if the details of our refund policy were not clear in the email you received or were not explained adequately by our customer service representative. Ensuring clarity and transparency in our policies and communication is essential to us, and we recognize that we fell short in this instance.
Please know that I am here to assist you with any unresolved issues or if you require additional information. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding through the process.
Review from Dominick A
1 star01/26/2024
I bid on a ring on the GEM SHOPPING NETWORK and had no idea of what I got until the item came. Once I saw in person the stones on ** appear much larger than they are. The stone sizes are not depicted only the total carat weight is given. Make sure you ask what the size of all stones are to give you a better idea of the accent stone sizes. The gram weight of the ring was not on the ** or on the invoice when that arrived with the item. If I would have known what the gram weight was, I would have bid lower. This fact was not disclosed. In a regulated industry they are to have the gram weight of the item marked on the item. I called to renegotiate the price however they stated to return the item. However, to return is very costly. Beware and don't let them push you or pressure you for a quick sale ask all questions. DAGem Shopping Network, Inc. Response
04/12/2024
Hello ********************,
Thank you for taking the time to leave a review, and please accept our sincere apologies for the delay in our response.
At Gem Shopping Network, we truly value all feedback from our customers as it plays a vital role in improving the way we conduct our business. Your insights are incredibly valuable to us, and we are committed to addressing any areas where we can enhance our service.
I'm pleased we have had the opportunity to discuss your concerns on a couple of occasions, and I am confident that we have successfully resolved the issues you experienced previously. Your satisfaction is of utmost importance to us, and we are grateful for the opportunity to address your concerns and improve your experience with us.
On behalf of the entire team at Gem Shopping Network, I would like to express our gratitude for your continued trust and support as a valued customer. Please do not hesitate to reach out if there is anything else we can assist you with in the future. Your satisfaction is our priority, and we are here to help.
Once again, thank you for your feedback, and we look forward to serving you again soon.Review from Rob M
3 stars01/17/2024
Over the past several months, I have purchased several items. Some of what I received looked much different in person. Almost as if the scale of the product is being skewed on air. Im not implying that, but the items received are much different in person . The other consideration one should consider when purchasing with GS, is the cost to return an item. I am thankful for the seven day return policy, but it gets expensive to return items. The customer incurs the cost to ship the item back, and the additional cost to insure it. Youve also got a potential restocking fee. It becomes very costly. One thing I have found is that thus far, the level of customer service has been stellar. I recently questioned a customer service manager as to why it is that GS has nothing newer than a 2021 review on their website. Im awaiting a responseGem Shopping Network, Inc. Response
04/12/2024
Thank you for taking the time to share your feedback with us, and please accept our sincere apologies for the delay in our response.
At Gem Shopping, we highly value all feedback from our customers as it greatly contributes to enhancing the way we conduct our business. Your insights are instrumental in guiding us towards improvements, and we are committed to addressing any areas where we can do better.
I am glad that we had the opportunity to discuss your concerns on a couple of occasions, and I am confident that we are actively working on updating our reviews on our website. Your trust in us is greatly appreciated, and we are dedicated to ensuring transparency and accuracy in our online presence.
I am also pleased that I was able to assist you occasionally with previous orders via email or phone. Your positive feedback regarding the customer service provided by my team is truly encouraging and reinforces our commitment to delivering excellent service to every customer.
As a loyal customer, your satisfaction is of paramount importance to us. Please do not hesitate to reach out if there is anything else we can assist you with in the future. We are here to help and ensure your continued satisfaction with our products and services.
Once again, thank you for your loyalty and for being a valued customer. We look forward to serving you again soon.
Review from Susan M
5 stars06/17/2023
I have read the previous complaints and I had to say something positive. I have bought over the past couple years 4 items. I returned only one item as it wasn't to my liking. There was absolutely no issue returning it as I followed by their rules. I am loving the jewelry I bought and although I have a friend who is a jeweler who gives me great prices, I found that with GSN I am getting prices better or comparable to the discount I receive from my friend. My average spending is between **** and $4000 per item. I found customer service to be always polite, and the Hosts will comply with my request in demonstrating the piece of jewelry or gemstones. Shipment is usually a week to 10 days arriving with ****** I will continue to watch GSN for that next perfect piece of jewelry.Gem Shopping Network, Inc. Response
06/22/2023
We hope this message finds you well. We would like to express our sincere gratitude for your recent positive feedback and for being a valued member of the Gem Shopping Network family. Your satisfaction and support mean the world to **.At Gem Shopping Network, we strive to provide exceptional customer experiences and deliver high-quality jewelry and services. It is heartwarming to receive your kind words, as they reaffirm our commitment to meeting and exceeding your expectations.Your feedback serves as a tremendous source of motivation for our entire team. We are constantly working to enhance our offerings and ensure that every interaction you have with us is memorable and enjoyable. Your trust and loyalty are invaluable to us, and we are honored to have you as a part of our family.Should you have any further comments, suggestions, or questions, please don't hesitate to reach out to us. We are here to assist you in any way we can and are committed to continuously improving your shopping experience.Once again, thank you for your positive feedback and for choosing Gem Shopping Network. We look forward to serving you with excellence for many years to come.Review from Anouja M
1 star06/09/2023
I'm new to GSN I made 2 purchases and my third was for a necklace I won biding on where vendor ***************** lowered it on an overnight price drop the sales rep promised me 10 percent coupon and free shipping I won the auction and a the floor manager D**** called me to finsluze the sale we spoke to me in a condescending tone msking feel guilty that I bought a very price and I should b grateful refused to honour tge 10 percent or the free shipping and pushed me to refuse the purchase claiming it was a loss!! I declined and hang up and wrnt to sleep time was 3am. Woke up this ****** to find him blocking my account from chat!!! HORRIBLE customer exoerience will never watch nor buy anything from them I felt like I was dealing with a MafiaGem Shopping Network, Inc. Response
06/12/2023
We sincerely apologize for your experience while interacting with our Sales team at GSN. We sincerely regret any inconvenience or frustration this may have caused you.We strive to provide exceptional service to all our customers, and it is disheartening to learn that we fell short of your expectations. We take your feedback seriously and will address the issues that led to this unsatisfactory experience to ensure it does not happen again.To make amends for this unfortunate incident, we would like to offer our assistance and support to resolve any outstanding concerns or issues you may have. Our customer service team is available to assist you at any time, and we encourage you to reach out to ** by phone @************** to discuss your specific needs. We are committed to making things right and restoring your trust in our company.Once again, please accept our deepest apologies for the inconvenience caused. We value your business and hope to have the opportunity to serve you better in the future.Review from John H
1 star01/21/2023
Received an email from Gem Shopping Network that my Refund would be processed in **** Days. 20 Days Later and after reaching out to GSN twice STILL NO REFUND. Having my Financial Institution do ChargeBack. Never againGem Shopping Network, Inc. Response
04/12/2024
Thank you for taking the time to leave a review, and please accept our sincere apologies for the delay in our response.
At Gem Shopping Network, we value all feedback from our customers as it provides valuable insights that help us improve the way we do business. We deeply regret any inconvenience you experienced, including the delay in processing your refund.We also apologize if the details of our refund policy were not clear in the email you received or were not explained adequately by our customer service representative. Ensuring clarity and transparency in our policies and communication is essential to us, and we recognize that we fell short in this instance.
Please know that I am here to assist you with any unresolved issues or if you require additional information. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction.
Review from Christina L
2 stars12/09/2022
Claims they ave the most liberal return , therefore feel free to buy multiples, BEWARE. Their hosts, except ****, says this all the time, but their actions don't coincide with this statement. Also, they tend to ignore requests on online chat.. I have very mixed feelings on this channel. If not for their CHROMIA vendor and **** from Jewelry Extravaganza, I probably would have stopped watching. Definitely feel service has declined this year.Gem Shopping Network, Inc. Response
12/22/2022
Thank you for taking the time to provide feedback.We're sorry your shopping experience didn't go as you expected. This is unusual, and your review will help us improve and strengthen our customer experience. Please let us know if you are looking for something in particular or have any questions about our return policy. **************** is available Monday-Friday 9 am-5 pm est to assist you with requests and answer any questions you may have.Please let us know if you need anything else.
Customer Review Rating
Average of 15 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.