Customer ReviewsforOnity Electronic Locking Systems Company

Been on a hold a hour and havent talked to a soul. As a hotel manager I understand you get busy but atleast answer the phone. Terrible customer service will never choose their locks for a hotel. Id use freaking Lowes before them.

Our Company installed ONITY Trillium Locks three years ago as a Retro Fit property. Since the time of install, we have had nothing but problems. In that short time, we have had an approximate failure rate of 20 %. The majority of these failures happened during cold temperature leaving guest locked out in the cold. During the sales process we were guaranteed that we would have NO problems with using the trillium locks with our outside access doors. Yet, Over and Over I have to call Tech support to request replacements every time we have a temperature shift.In 2021 I opened a case that included a test of 12 locks. At that time, they found the clutch to be the issue in most of the failures. We are still encountering the same issue month after month with no solution to the overall problem. More recently, we cannot even get replacements in a timely manner. Thus leaving our property with out of service rooms that cannot be rented out due to failed locks. All the while, Im being billed inadvertently from a department who has no communication with Tec support or ***************** Recently, I received a notice of past due invoices. I wrote to the representative to please review our account and she simply sent me the invoices again and requested tracking numbers for the numerous locks that had to be sent back for repair. Understandably, they need to account for all product being sent out but, I do not feel it is the customers responsibility to inform the billing department of the same company of locks that have been shipped. In addition to that issue, I still have failed locks on doors with open **** because I have not received replacements.