Business ProfileforLong's Backhoe, Grading & Septic LLC

I recently had an experience with ****'s Backhoe, ******************************** that left me feeling quite uncomfortable due to unexpected extra charges. I wanted to share my experience with others so that they can be better informed before making a similar decision.Let me start by saying the quality of their work is excellent. This review it's not about the actual job quality, it's about everything else.I initially signed up for the service, attracted by what seemed like a reasonable price and good online reviews. However, as I proceeded, it made me feel like I was being nickel-and-dimed at every turn.One of the most frustrating aspects of this experience was the lack of transparency. The extra charges were not clearly disclosed upfront, and I only became aware of them when I received my final bill. This lack of transparency left me feeling misled and taken advantage of.Another issue was the customer support response when I reached out to inquire about these charges. It seemed like they had a scripted response ready, emphasizing that these charges were only for one extra day and not for 2 extra days to cover their business costs. While I understand the importance of being financially stable, I believe that companies should discuss any extra charges UPFRONT to avoid any customer discomfort.In the end, I paid significantly more than I had initially anticipated, and it left a sour taste in my mouth. I would caution anyone considering this service to be extremely diligent in asking upfront how much additional services would be. It's disappointing when companies choose to hide behind undisclosed charges upfront and surprise their customers with extra charges. Transparency and honesty should be paramount in any business, and this experience fell far short of those expectations.I encourage ****'s Backhoe, ******************************** to reply to my comments if what I'm saying is not true.