ComplaintsforAnytime Fitness Johns Creek
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Complaint Details
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Initial Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is for the location on **** ********************, Johns Creek, ** *****. I cancelled my account at the end of September 2022 and returned all the keys. The ***************** at front desk just took my keys and said he would cancel my account. Then a couple months later, I received a collection notice from a collection agency that I owed the gym money. I went there to resolve it. The same ***************** looked into my account and said my account was never cancelled. But he remembered taking my keys back. He said to come back to talk to the owner. I came back, the owner said he would cancel the collection agency. Now I received another notice from the collection agency. My credit is being affected. This is ridiculous and illegal.Business response
07/06/2023
We attempted to contact *********** via the phone number provided on his account. His account was cancelled and has been cleared through our collection agency with **************************************** You may contact me directly on my cell phone **************. ***********************.Customer response
07/07/2023
Complaint: 20272830
I am rejecting this response because:I would like proof of document showing that my account has been cleared with collection agency since the owner told me a few months ago that he would take care of it, and it wasnt.
Sincerely,
*****************Business response
07/20/2023
We responded to this complaint the day we received it. ************ has been cancelled and the collection agency has been contacted. His account has been cleared.Anytime Fitness Johns Creek
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.