Customer ReviewsforSaia LTL Freight

Had a delivery of 21 boxes, but only 20 received. They have denied my claim, citing another company is responsible and I have to file my claim through them instead. They have been very difficult to work with. Personnel were fine on the phone, but I was given an old email address for contacting the claims department. This has been going on for 4 months. I wouldn't recommend them for shipping your products.

Really bad company to use for transportation. They first lost our cargo for about a week in **********.Then they randomly found it in some other location a week later. I noted that there was a spelling mistake on the delivery address. So I called and informed about it. They told me it would be $50 to change the address. I said it is not a change of address but a spelling mistake. However, the guy did not accept that and said that it would be considered a change of address and it would cost $50 to me. I refused since it was so silly and illigical.Finally, I got my shipment a week later after it had gone through 4 different trailer changes in between. When we finally got the shipment, some of the boxes were bad damaged and inside content was damaged as well. I still accepted the shipment assuming that everything would be there.However, 2 days later after I went through everything, I found out that there were 9 boxes missing. I was told by SAIA customer services representative that they do accept the responsibility of the lost boxes and I need to provide exact details of the content and file a claim.So I filed the claim but after 6 weeks, the claim department denied the claim saying that the pallets were shrink wrapped - so they believe that they are not responsible for the loss. It was such a stupid response that I can't even believe someone will come up with such a BS excuse.TOTALLY a FRAUD company..

They are overcharging by extreme amounts. We were quoted $344.60 from **** to hold a shipment going to a customer of ours because they wouldn't take it for 4 additional days. We agreed to pay the $344.60 for holding the the shipment the additional days. After the shipment was delivered **** came back and billed us an additional $1,166.42 on top of the original invoice of $2,281.35. They broke it down as $600.92 Storage $344.60 for a Warehouse consolidation Fee??? NEVER from any carrier have we been charged for this fee which they explained to be a fee to deliver our order of 2 pallets to a Grocery Warehouse.$243.15 for detention because they had to wait we were told over 2 hours, then they said it was 277 minutes, after questioning they came back and said it was only 51 minutes. After going back and forth and asking them questions about all the charges they refused to honor their quote and we are stuck with paying the additional charges. We will not be using them again.