ComplaintsforGenesis Elevator Company, Inc
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Complaint Details
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Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Gensis installed an elevator in our home inn June 2022. It works great and we have no complaint about the quality of work. But since then, we have made numerous attempts to get a copy of the warranty, Gensis finally sent us a warranty September 2023. Unfortunately, the warranty contained so many errors regarding equipment not even included with the elevator (phone, warning labels, Gensis' right to raise the quoted price of the warranty at any time, a warranty price quoted in the original document and then abruptly more than doubles later in the warranty. We tried NUMEROUS times to get a response regarding our questions and have yet to receive ANY explanation or substantive response. In fact, we have yet to receive the promised binder per ***********************, a genesis rep who finally showed up to do a maintenance. At that time **************** said we should have received a fan for the interior because of the heat generated among other causes, by the lights installed by Genesis. We have email after email trying to get a response to our inquires. Right now we don't know if they will; honor their warrant or not as we don't even know what the final, edited warranty includes or the actual price. Is it $400+ or $900+? Does it include a fan which we have yet to receive or be installed? Does it include annual maintenance and if so, how much? Etc. Our biggest complaint is the complete and total lack of response to our questions. Phone calls unreturned. Emails unanswered. Gensis will not even respond to our contractor who installed it based on our approval which, in turn, was based on what Gensis advertised. We're not asking for reimbursement of having to install a second pad because their sales rep gave our contractor the wrong dimensions. Twice. We're not complaining because Genesis sent the elevator with no roof fitting our elevator and had to wait months to receive one nothing like we initially ordered. We are complaining because we have received zero response from Geneis t our valid questions about whatever warranty exists. We have no idea.
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Contact Information
3400 Blue Springs Rd NW STE 110
Kennesaw, GA 30144-1079
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.