ComplaintsforSouthern Window & Siding
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We entered into this contract March 2024. Shower stall was installed on 3 May 2024. At that time, while the workers where still here..I called 2 say the shower doors were the wrong doors..I requested The Rain Shower doors..We have nor gotten those..Once u get inside the shower u can't get out without opening the door with ur FINGER NAIL..the other side is up against the vanity..in the bathroom the company says they cannot repair this or replace 1 handle..wrong doors anyway. The windows were installed.Business response
08/02/2024
Dear Better Business Bureau,
Our office has been in contact with ***. ******** to work towards a solution to her shower door opening and closing. ***. ******** had expressed her need to open the shower door with a handle. Our team offered ***. ******** a handle that can be installed/adhesively on both sides of the shower door. We were awaiting for her response to see if we can move forward with this solution.
The shower door that was installed is what was listed and signed off on as per the contract. The signed certificate of completion is attached as well from the day of the shower installation stating the project was completed and representing satisfaction on ***. ********'s behalf.
The home office called today and left ***. ******** a voice mail. We want to help ***. ******** remain a happy customer!
Sincerely,
Taylor Construction-Bath Division
706-736-5555 extension 1002
Customer response
08/10/2024
I will not select nor reject BUT wait 2 see if Taylor is honest in their efforts.. Fran did call 2day at approximately 6pm.. I am in ******** **** and was unable 2 get the phone..no answer at extention 1002..left message..
******* ********..325am
Business response
09/16/2024
Dear Better Business Bureau,
We have been in touch with ***. ********. We have installed the shower door handles, and have ordered her another part for her shower door. I called her today to check in.
We appreciate ***. ******** and looking forward to having her as a happy customer.
Sincerely,
Taylor Bath Division
706-736-5555 extension 1002
Customer response
09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
There is still a grommet that has 2 b replaced on these same doors..this part is on orderSincerely,
******* ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.