ComplaintsforBenevis, LLC
Current Alerts For This Business
According to information in BBB files Benevis, LLC has a pattern of complaint alleging Service Issues.
Specifically, consumers complain that Benevis, LLC cancels appointments, has poor customer service and does not provide the treatment as scheduled. When consumers reached out to Benevis, LLC to reschedule appointments the company either promised to reschedule, which never happened, or ignored consumer requests.
On May 19, 2023, BBB sent correspondence to Benevis, LLC to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint; however, the company failed to respond.
This aspect of the Business Profile will be updated once additional information becomes available.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have two children who started orthodontist and dental treatment here. I provided state insurance upon dental exam, which covers all preventative care, such as cleaning, X-rays, fillings ect. Once at the orthodontist appt I provided private insurance as state insurance didnt cover orthodontist care due to my children not scoring high enough on exam.. on 2-3 dates both insurance were charge for the same services. I was charged out of pocket for a service my private insurance covers after being told they didnt. My children were dismissed without explanation or contact. I made multiple attempts to get them scheduled after missing one appt. Theyve billed and received 1500+ from my insurance for treatment and I auto paid $999+ My kids were scheduled for 11/25 after finally getting someone on the phone. I went in on 10/24 to try and get their appt moved up and was told my kids were dismissed after being paid over 2000 for services not rendered . Force to find another orthodontist and cant use my lifetime maximum on my insurance coverage. Its fraudInitial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My daughter had 4 crowns done at this location. I have insurance but was charged upfront the cost and was advised I would be refunded the additional upon completion of payment from the insurance. The services were on March 8, March 28, April 5, and April 18. I paid ****** a visit. After the insurance paid their portion I was owed a refund of ****** per visit. I have contact the billing department May 23, July 9, Aug 19, Sept 11, Sept 25, Oct 22 and then Oct 28. I emailed the *** to them on May 23 and July 9th. As of today I am still awaiting them to refund me the $1,326.64 that the overcharged me for the visits. If I owed them this amount they would of sent me to collections. Maybe I should open an LLC and back bill them for the total owed plus the interest I would of paid on a credit card then when they have not paid me in 30 days send it to a collection company. This is just not a good business practice. If you are going to bill me upfront and advise me that I will be refunded as soon as the insurance claim is processed and paid then follow your word. It has been 4 months since you received payment from the insurance, yet I have spent over 4 hours on the phone and 7 calls to you with no results. Attached are 3 of the 4 statements. I still need to locate the 4th one.Initial Complaint
10/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I been trying to get this billing situation handled for month and months since I found out i had supposedly owed money for something I was told was taken care of from jubilee dental. I had started getting collection notices and had never received a bill for any services I had gotten but continued to get collections notices. More over been trying to talk to doctor *** did the services ******* *********-******* and also talk to the office manager ***** ****** at ******* Dental but keep getting told they will make a note and have them get back to me and it's never been done. Went up to office several times trying to get the situation resolved and the same thing is always said and nothing done. They are being un co-operative even tried to have them do pier to pier with P&R Dental Strategies and they told me the day they called office neither the doctor or office manager wanted to talk to them as well the phone was being passed around and they phone hung up after told a couple of words.Was advised after that only thing to do is file a complaint to see if they will be willing to talk after that was done.Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ok first off they never answer the phone and they are sitting at the desk ai know this because I was standing outside and just wanted to call to verify something and they was just sitting there in their phones.The front desk informed me that my insurance did not cover exam cleaning or etc but I called my insurance and they informed me that it dis cover it and why would they say ******* has been an ongoing issue with them for months your front desk employees do not so there job.Initial Complaint
09/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had a contract with jubliee dental for retainers ( orthodontic care) and dental care. My contract was over an 18 month period and the complete amount was $3950. I paid everything. I asked for a refund for the 3 months I wasnt seen by the dentist( orthodontist) because they would cancel my appointment. The refund should have been for $600. The refund was accepted but for the last 3 months Ive contacted them and they say they will help and then I wont hear anything from them. I havent received anything and they continually say that it is being processed. I dont feel Im being helped. ********************* the ortho director for the west region has been the one I keep in contact with. Hes delegated this to managers and other personnel over emails and etc. but still nothing.Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
***** has had her braces on for over six years. On August 28th of 2024 my daughter was refused service. We sat in the office for 2 1/2 hours before being seen. Ive been telling them for the longest she has to have the braces removed by September because she leaves for basic training. Two days prior to the appointment I called and talked to the office manager ******** to make sure everything was in order with the plans for the removal of her braces by her last. ******** stated to me everything was as planned. Once we get to the back, I asked **************** about the plan to make sure everything was in order because I overheard the assistant saying that it wasnt any notes in the system for my daughter appointments. So I stated the plan that was told to me by ******** the office manager. **************** stated hes the doctor and we dont need to ask ******** anything. So I started telling him what was told to me **************** stated do you want the service. I said yes, I just need to know what is the plan with removing her braces he said again do you want the service. I said yes, he then said well end of discussion. I then said, but I really need to know. He said Im not servicing you today now you can make another appointment and come back then he walked out. It was a young lady that was in the room that was assisting him I said what did I do wrong all I was trying to do is find out about my daughter treatment. After that, ***** manager, ************************* walked in I start telling her what was going on. She said oh yeah I remember this situation I talk with you last time, my daughter said no that wasnt her that was my auntie. Then ****** said, what would you like for me to do? ****** was able to get me an appointment for September 5th but she stated its only for removal that they dont have enough time to mold her teeth so that shell be able to receive a retainer. I paid for the braces and service in full a couple of years ago, in my contract, I paid for a retainer.Initial Complaint
08/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My children are now 16 and 14.... they have been attending this location since they were 3 and 4..I always scheduled there appointments together for convenience during school and work....in the past 3 years I have made multiple appointments only to have a phone call the day of or before and cancel or ask to reschedule... this is so inconvenient for a single working mother.. also when you call they send you to a call center where you then get hung up on my rude customer service ******* Something also needs to be done about the extensive long waits it makes no sense.....Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Been over a year since had teeth pulled been almost 2 years now my dentures still weren't right they keep canceling my app and I was told my app for Aug 31 was canceled but when I call corporate they said my app has not been canceled ******* put me on hold never came back to phoneInitial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This was at ****** DENTAL on 08/01/2024 We had a horrible experience. My son has anxiety and a small mouth and doesnt verbally communicate much. I informed the nurse of this, and she told me to go sit down and that she was having a hard time getting my son to keep his mouth closed for the x ray because it was cutting his mouth and he was bleeding. She then came out of the room throwing something and told the other nurse to do it because he wouldnt keep his mouth closed. I then watched the other nurse forcibly hold my sons mouth closed with her hand over his nose to take the x ray. I will never be back there. What a horrible experience for a child to go through and for a mother to witness. Unacceptable.Initial Complaint
07/10/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am Filing this complaint today on behalf of my *************************, However it is my name the **** It has been several months and ******* Dental keeps changing canceling appointments and limited to no care they keep ****ing me for things we already paid several times $4,100 is total to set up ******* has gone several times and has to take off work out of schedule We are really upset that I'm not getting the service we signed up for every time I'm late a day late they come looking for money right away but they cancel on me several times at this point this is criminal I want the contract canceled and be able to continue my care somewhere else and them to cover any cost I have already paid $1,234
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1090 Northchase Pkwy SE STE 150
Marietta, GA 30067-6407
Customer Complaints Summary
76 total complaints in the last 3 years.
30 complaints closed in the last 12 months.