ComplaintsforCobb Luxury Cars

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased A Vehicle On 9/10/24 The Check Engine Light Came On The Next Morning. And Was Smoking. Mind You Im At Grease Monkey Getting An Oil Change. Either Rate The Transmission Is Bad. Theyre Literally Some Scammers. They Rig Vehicles Up. Knowing Theyre Not Worth Anything. Then Play The Avoid Game. ***** ****** Is A Scammer As Is The Rest Of Their Team. I Truly Wanna Go Show My A** About My ******* Dollars. Imma Think About My Kids. **** Luxury Your Day Is Coming. Cant Dodge KARMA. Took Car To Infiniti Of Marietta And Paid For A True Diagnostic And Was Informed Of All The Underlying Issues And Problems. Terrible Place. Ha d As It Is For Money To Come By. And Theyre Ripping People Off. Sad.

  

  Business response

  10/08/2024

  Mr. ******* ,Im very sorry you had this experience. Its always important for us to deliver the most excellent service. I have looked into your case, and I concluded that we acknowledge that you had an issue after purchase and were able to get your car into our shop for repair per your salesperson. The car was also discounted before the paperwork was finalized. That being said, all of our cars we sell are as-is which is on the contract that was signed.  Ive passed your entry on to my team well make sure we use this experience to grow and learn as a team. Thank you for your time.

  Customer response

  10/08/2024

   
  Complaint: 22393240
  
  I am rejecting this response because: I Did Bring My Vehicle Back And Your BS Mechanic Still Put The Wrong Hose On My Vehicle. And I Paid Him Your Mechanic Straight Up. So Im Pretty Sure Thats Not Good Ethical Business Practices. But Again Still Put Wrong Hose On Car Was Still Smoking. So No Deal. You Guys Are Terrible. Worst Part I Bought A GLK350 From You So I Felt Comfortable. But Again No Deal. SCAMMERS
  
  Sincerely,
  
  Jamarol *******

  

  Business response

  10/08/2024

  Mr. ******** We do understand your frustration. At this time, please contact our office for further communication regarding your matter to see if there is anything else we may be able to do help. No further communication on this matter will be conducted on this platform as we have already addressed your concern and the only way will be able to help is for you to contact us directly. Thank you!

  Customer response

  10/08/2024

   
  Complaint: 22393240
  
  I am rejecting this response because: No Worries Its Nothing To Talk About. If It Was You Guys Have My Number. Infiniti Of ******** Explained Everything To Me. Basically I Was Ripped Off. Its All Good   I Know Better Now. 
  
  Sincerely,
  
  Jamarol *******

• Initial Complaint

  03/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They sold me a car with a bad transmission knowing just to get my down payment money. They didnt want to give me my money back. Just to give me any car and the radio doesnt even work. I spent ***** dollars

  

  Business response

  03/11/2024

  It is our sincerest apology to see that the other car you were switched to is having issues with the radio.  Please reach out to your salesperson so that they may schedule you to come in so they can look at this for you. Thank you!

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 20, 2023, I reached out to Cobb Luxury Cars for a refund on the extended warranty I purchased when I purchased my car back in August of 2023. I had attempted to use the warranty to cover repairs to the sunroof that stopped working a month after the purchase, and it proved to be useless. I was able to find a better policy, so I reached out to get refunded on this one. I was told that the process would take 2 weeks. I knew that the holidays were coming so I was okay if it had taken a little longer. On December 15, 2023, after still not receiving the check, I attempted to reach the dealership to no avail, so I contacted the warranty company (Integrity), directly. ***************************** notified me that they had not received a request for the refund and due to the dealerships negligence, she allowed me to complete the form that day. I have been consistently following up with very vague and limited feedback. On December 29, 2023, *************************** notified me that they had received the check from Integrity and would be mailing the refund to me. After waiting 2 weeks, I followed up and was told it was mailed out last weekno specific date, no tracking information. We are now headed into yet another month and I still have not received a refund and the dealership has failed to respond to my last 2 emails. At that point, I thought the best course of action was to contact the board and the BBB.

  

  Business response

  01/30/2024

  Thank you for your response. The said customer and I have been in communication about this refund serval times prior to this post. We greatly do apologize about the delay in you receiving the refund check. The refund check was printed and sent which I had emailed her and let her know and send a screen shot with the amount of the check as well as the address it was sent too. I do not have any control over the **** however the check was sent out and dropped personally by me at the post office. The last two emails that were sent were from Friday January 26, **** and Monday January 29, **** which the customer would have received an out office office that a response that said emails would be returned upon return Tuesday January 30, ****. The customers refund has been sent and we will continue to monitor the tracking of the mail. For any other questions or concerns please contact the dealership as I have been very good at communicating with you about this matter.

  Customer response

  01/30/2024

   
  Complaint: 21215511
  
  I am rejecting this response because:

  I was never provided a date for when the check was mailed. ******* told me that 1/8/24 was the day the check was created, however, no date was ever confirmed as to when it was mailed. 
  

  You can see in the emails I sent where I asked on several occasions and was never provided a specific date. Moreover, after 2 months of waiting, more should have been done to ********* such as priority mail, or at the very least, some means of tracking it.
  
  Sincerely,
  
  ***************************

  

  Business response

  02/06/2024

  Customer has received the check and we have been communicating about this issue the customer had through email. All further communication can go directly through the dealership. The dealership apologizes for the inconvenience and the time length it took to resolve and will work harder so this will not happen again in the future.

• Initial Complaint

  12/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I uploaded all of the paper work on the vehicle from whn I purchased it from thm online while the whole time he was advertising tht it was a perfect truck When I've already had to work on it since I have purchased it and it hasn't even been a full 60 days and and not to mention the unbelievable amount of work that needs to still be done to it and needs a new Is rack And pinion also known as steering rack along with ring and pinion gear and pinion gear seal possibly drive shaft and whole new rear end it self along with a new throttle body and new sway bar bushings and links if not sway bar them selves as well.

  

  Business response

  01/19/2024

  Our company has had a chance to review your complaint, and Id like to apologize for the issues you are having with the vehicle you purchased. Thank you for taking the time to share that with us so we can better understand the situation. All of the vehicles on our lot are sold as-is. The customer is able to have their own mechanic come to our lot to do a pre sale inspection if needed on vehicles before purchase. Please reach out to your sales person to see if there is anything that they can do to help rectify the situation. Thank you so much for reaching out to use. Again, we greatly apologize for all the issues you have had.

  Customer response

  02/09/2024

   
  Complaint: 21019076
  
  I am rejecting this response because:
  The sales person did not mention one time to me that the truck was sold as and he gave me his word tht it was a good truck with nothing wrong with it because I stressed to him 4 or 5 times at how important it was that I needed a good and reliable truck that I didn't hav to work on which was all lies as well as the reason that I explained since it was so far away that I couldn't just come to look at it so I was takin his word for it since it would b delivered because the problems wrong r problems tht happen over time they r not problems tht just happen over night.
  Sincerely,
  
  *************************

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2016 Ram **** Purchased on 11/25 took vehicle home on 11/27 *********************** sold this truck to me on 11/25. When I test drove, there was a check engine light. They guaranteed it would be fixed & *********************** told me that if there was an issue within about a week that he would make sure it got fixed. The day after getting the truck, the check engine light came back on & the turbo was acting faulty. We called ***** and the company with no luck & no response. We had to put it in the shop for a diagnosis in order to get it fixed & drive it. We want a refund on the cost of fixing the part that they CLAIMED was fixed. I will provide a receipt.

  

  Business response

  12/14/2023

  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We understand your frustration in this matter. After reviewing the file it appears that said customer was asked to bring the vehicle back to the location for the mechanic shop to look at **************** more issues. The vehicle was never brought back to our location for further diagnoses. If you have any further questions or concerns, please do not hesitate to contact us.

  Customer response

  12/14/2023

   
  Complaint: 20946969
  
  I am rejecting this response because:
  We simply asked for PROOF that the truck was fixed before we would bring it in & them have the ability to s**** the truck up even more. They couldnt even provide the simplest receipt of maintenance. When told to bring it back, we were told by *********************** that we would have to bring it in the morning time when his boss wasnt there, because the boss wont take vehicles back after theyre purchased. This is the sketchiest business Ive ever stepped foot in, with the most dishonest people working there & I will fight until everyone knows that. 

  
  Sincerely,
  ***************************

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 09/07/23 I flew down from **** to ******* to hopefully purchase a vehicle from this dealer. I placed a deposit on the auto to avoid it being sold while I looked at 1 more auto in the area. I was told by *** the salesperson and the manager/owner, that my deposit would be refunded if I changed my mind on the purchase. The auto was also misrepresented on the website. There was evident damage to the auto when I arrived to look at it. Front bumper disconnected, drivers door handle missing a cover piece, bald tires, etc. I decided against buying the auto and asked for my deposit back, per the agreement. I have yet to receive my deposit back after numerous calls and texts.

  

  Business response

  12/06/2023

  We apologize for any inconvenience this has caused. The refund should have been taken care of that day and we failed to do so. The funds should be going back in your account. I have tried to reach out a couple of times to touch base with you and make you aware. Thank you for your time. 

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Cobb Luxury Cars for engaging in unethical practices during the sale of a 2013 Jeep Cherokee, which subsequently broke down within 22 miles of the purchase. I believe these actions violate consumer protection regulations, and I seek your assistance in addressing this matter. On 5/27/2023, I purchased a 2013 Jeep Cherokee from Cobb Luxury Cars, providing a $5000 cash down payment. The vehicle malfunctioned 22 miles after leaving the dealership, and a local Autozone diagnostic scan tool revealed code P0741 Torque Converter Clutch Circuit issues. Despite notifying the dealership promptly, their attempts to rectify the situation were inadequate. On 5/27/2023 through 6/15/2023, I was continually ignored and no one reached out to me about the exchange for another vehicle. **** the general manager from Cobb Luxury Cars even asked me to purchase a post-sale warranty for $1800, disregarding the impracticality of such coverage given the vehicle's age. Subsequent attempts to resolve the matter proved futile, leading the dealership to involve Accurate Towing for repossession under false pretenses on 9/12/2023. ****************** the finance company that would have financed the remaining balance beyond 90 days same as cash, declined financing due to Cobb Luxury Cars dishonesty in replacing the vehicle with another one and the paper trail of no one correcting the problem. The vehicle, currently is in **************, with a registration suspension in Georgia due to non-insurance and failed emissions due to the diagnostic code that cannot be repaired, hindering my ability to drive it back to *******. A judge in Cobb County has mandated the return of the car to Cobb Luxury Cars by 11/13/2023. Due to the extensive repairs and the amount of money required to possibly tow the vehicle, I am not able to get the vehicle to thge."e dealership in the 2 week span given. Cobb Luxury Cars had ************************* of Accurate Towing apply for a warrant application under inaccurate information, misrepresenting the situation. I have court today. When I went to the dealership, I was told that the police were on the way after I asked for my original contract and payment history on 10/28/2023. The reason given was that ************************* had my file for court on 10/30/2023. ******************** has not purchased the balance and I am confused as to why a towing company has my financial banking information. I attempted to ask ************************* for the copy of my sales contract and he said "No. Get it from the judge on 11/13/2023." The denial of the requested information and the unwillingness of ANYONE under Cobb Luxury Cars employment, cannot be fair credit practices. I have never removed the vehicle tracking device. The warrant application in court is causing me a great deal of distress and anxiety.

  

  Business response

  11/29/2023

  Thank you for your time in reaching out to Cobb Luxury Cars **** We apologize for any inconvenience this has caused you. At this time this matter has been taken up with the courts and our legal team. 

• Initial Complaint

  09/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was asked to apply for a car that they already SOLD .which is Fraudulent. Their Business Ethic was very rude and very antagonizing . It was Dishonest Contribution and gaslighting behavior. We are all adults by no means shall a company treat a grown lady like a child sibling.They *** Professional Sales Training

  

  Business response

  09/18/2023

  We apologize for any inconvenience this has caused you. Several of our salespeople were here helping you that day to try to get you into something newer as you requested upon first glance of the vehicle you attached was not to your liking. Unfortunately, since you were not interested in that car which you posted in the attachment, it was still a vehicle that was for sale. Our number one intention is to help the customer first and everybody tried to help the best that we could. 

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my car from Cobb Luxury Cars in ********, ** on May 27, 2022. I paid $2,500 down on that date. I have been making payments since July, never really had a reason to call the financial company. I called on Friday August 25, 2023 to inquire about something and that is when I discovered that my social security number is off by one number. Therefore payments I have been making are not being reported to the credit bureaus. I did send the financial company an email with a picture of my social security card attached to straighten out this mess. Attached you will find a copy of my application that was filled out by the car salesman ***** at the time of purchase.

  

  Business response

  09/05/2023

  We sincerely apologize this happened at the time of purchase. It was not intentional on the sales person's part to put your social in wrong as it would have been information they did not know. This could have been avoided had everything been double checked before signing the final paperwork. I'm glad to hear you were able to get it fixed with the lien holder.

  Customer response

  09/05/2023

   
  Complaint: 20532959
  
  I am rejecting this response because:
  I will not accept that they are pointing the blame on me. I throughly checked before signing the documents and my social was correct. I know how to handle my business and how to check for possible mistakes. 
  Sincerely,
  
  *******************

  

  Business response

  09/06/2023

  Thank you for your response. Nobody is pointing any blame. It was a clerical mistake that seemed to be made prior to the electronic signature. 

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 28th, 2023, I went to Cobb Luxury cars to purchase a vehicle. I was approved for a car on their site for sale. So I ubered straight to their dealership an hour away from me. Upon arrival I was told by my salesperson *** that the vehicle I was approved for was in the shop with engine issues. This was extremely upsetting because not only did I spend $65 to get a ride there they didn't have any other vehicles that I liked or was in my price range for my financial situation and the money I had down. ***** the finance manager proceeded to tell *** to help me find another car. I was there from 11 am to 7 pm trying to get the bank to finance a new car but everything was to out of range for what I could afford. I had to travel the next day so I couldn't leave without a vehicle. They had a 2012 Jeep Grand Cherokee that I settled for being all other dealerships were closed. I noticed a busted mirror and a fender after the paperwork. I complained they didn't say it was in an accident all they said was they want to go home so i could take the car or just leave. I took the car and the very next day while i was driving it started smoking and the motor went out. I notified the dealer, and they told me to bring the truck to them. the warranty didn't cover it, they said it was preexisting. **** told me I HAD to get it towed to them, so I paid $260 to tow it, then arrive & sit there for 3 hours without even being helped. I was with my 5 year old son and no one seemed to care so at this point I started complaining, They finally came and lied saying my key was messed up which is why the motor blew! That is CRAZY I asked them to just put me in a new car or cancel the deal because the bank had no objections. Instead of helping they sneak called the police on me with my son! I was hysterical & embarrassed crying. They said get your car off our property or we will tow it. I emailed & called & they have ignored me since then! So they have the truck my money and I'm left with nothing.

  

  Business response

  09/05/2023

  We sincerely apologize with the issues you had with the purchase of your vehicle. Our intention is to provide the best customer service we can as the opportunity is given to us. We apologize for any inconvenience this has caused you. Our vehicles are sold as is at the time of purchase and while we don't mind helping we certainly cannot have any disruption in the place of business.

  Customer response

  09/06/2023

   
  Complaint: 20529962
  
  I am rejecting this response because:

  a vehicle being sold as is does not eliminate the option for revocation of acceptance after not disclosing issues about the vehicle that extremely affects the value. Credit Acceptance gave full cooperation to cancel the deal and you all chose not to accept responsibility and cancel the deal nor was there an attempt to put me in a new vehicle. Instead I was completely dismissed in fact I sat patiently for 3 hours while no one helped me and chose to only help best that were purchasing a vehicle. Your priority was a sale and not fixing a bad deal. You all had ample opportunity to fix the issues with me and instead chose to discriminate against me, humiliate me with my child, and lie to the police regarding why the police was called. You all simply didnt like the fact I chose to speak about not being helped and being sold a lemon in the common area where other people could hear. A vehicle with a shot motor 72 hours after purchase and you all being notified the only thing that should have been done is cancelling the deal and refunding me or putting me in a new car. So now the matter will be handled in court.
  
  Sincerely,
  
  *************************

  

  Business response

  09/06/2023

  Thank you for your response. At this time all matters will go through our legal department.

  Customer response

  09/06/2023

   
  Complaint: 20529962
  
  I am rejecting this response because:
    No resolution has happened so my complaint will not be closed out.
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩