ComplaintsforNana's Chicken -N-Waffles
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I decided to give this place a try they will not pick up the phone to do an order they will not pick up the phone. So you have to do the order online through what is called TOAST. When I went through the app on toast and I went to order Chicken and waffles and I wanted the banana nut waffle and then I ordered two catfish dinners it did not specify was only one piece of catfish for $17 but it said it came with two sides and I also ordered an omelette with potatoes and I had meat and cheese in The Omelette it was ready within 15 minutes and when I got there I went in the back and they had already had my to-go order packaged up and I decided to open it up and look at it they did not put any coleslaw in there and never told me they didn't have any coleslaw which is one of the sides as long as with fries they put burnt waffle fries in there no coleslaw and a piece of fish that was no bigger than the size of the palm of my hand for $17 then in the other catfish dinner it was one small piece of catfish with a bunch of dark onion rings the chicken and waffles looked okay the chicken wings were small but my point is how are you charging me $17 for a catfish dinner as you call it on your website that you're using for online orders and over on the website does it say it's only one piece of fish I would have never ordered it we have been at the heart doctor all day and we're very hungry and wanted to eat when I got there I had to ask for a manager to the manager came out and apologize and said well do you want something else I saw the point is you were trying to get over on me by having everything packed up and throwing in a few extra burnt onion rings and burnt waffle fries and not even telling anybody you were out of coleslaw my husband does not eat fries and definitely can't eat burnt ones and I don't need burnt onion rings and your only giving me 1 piece of fish for $17 when it does not say that on the website.I ordered the shrimp and grits instead I want my money back $77
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.