ComplaintsforJ. Key Roofing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In 2017, this company replaced the roof on my house. In the last month leaks have developed in the same place that triggered my original new roof. I have tried to contact this company via email and phone, without anyone answering the call or replying to email I believe, five years is not too much to ask from a roof. I am disappointed the company did not respond to my repeated requests.Business response
12/13/2022
Our office phone number is ************. We have no record of any call or emails from you concerning this matter.
******************* will be contacting you concerning this matter. He is our sales manager and the one that handled your initial transaction with our company. His direct number is ************.
Thank you.
Customer response
12/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.