ComplaintsforColony Bank
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Complaint Details
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Initial Complaint
05/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am a disabled veteran who is on a fixed income. My wife and I recently had an issue with the banking app that crashed while we were depositing a check. My wife went into the bank location to request that the overdraft charges be reversed. The bank manager noticed her and rolled her eyes and said "no" prior to even speaking with my wife about the issue. I called and asked the manager to please return my phone call by the end of the day if possible regarding this situation, but the manager called two days later. While speaking with her, I told her that I am a disabled veteran on a fixed income, and requested that the fees be returned to our account. She told me "don't play the disability card with me," which I found wholely disheartening and objectionable. A simple yes or no on returning the fees would have sufficed. I am requesting that the overdraft fees be returned to our account, and to have my concerns addressed about the exorbitant fees, as well as to have an apology from someone on their leadership team. My other concern is that many other people who are in my situation are being treated with disrespected and taken advantage of with unreasonable behavior and fees. Thank you for your attention in this matter, ****** ********Business response
06/24/2022
Business Response /* (1000, 10, 2022/06/14) */ We have reviewed the account of the complainant, Mr. ********, and interviewed team members. We are sorry that Mr. ********'s perception of team member engagement was disheartening. The fees he has requested a refund for are all a result of chargeback items to his account, and were found to be charged justly. We received this complaint via mail for the first time on ********** In addition, **** *****, to whom the letter was addressed, is no longer with Colony Bank.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.