ComplaintsforGeorgia Pain & Spine Care, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I visited the Georgia Pain and Spine **** clinic the last time on October 20, 2022 and was released from the clinic per my request. I have been a patient at this office for several years. At the time of my last visit, I requested in person that my medical records be sent to my new physician at a new doctors office in ************, **. They assured me that my records would be sent. My new doctors information was provided to the Georgia Pain and Spine **** on October 20,2022. However my records have not been sent to my new doctors office, North Georgia *********** in ************. I can not begin treatment or even be seen at my new doctors office until they receive my medical records from ** Pain and Spine ****. I have called the records department at Georgia Pain and Spine **** numerous times since October 20, *********************************************************************** transfer my records. No one has returned any of my phone calls and messages. I have also sent a written request to transfer my records, which no one has responded to. No one ever answers the extension number 516 which is the records office at ************, the phone number for Georgia Pain and Spine ****. I want this office (Georgia Pain and Spine care / Pain ****, LLC) to forward all of my medical records like they told me they would on my last visit there on October 20, 2022. I need this done in a timely manner so that I can continue to receive the medication that I need.Business response
01/05/2023
Please see attached*
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.