Customer ReviewsforBuy Rite Beauty & Spa Equipment

These guys are grade a scammers, they have policies to insure any mistake made cost the consumer and not the company. They nickel and dime every little thing.

Hi ****,We are genuinely sorry to hear that you feel this way about our company. We assure you that we never intended to come across as scammers, and it deeply concerns us that you perceive our policies in that light.Customer satisfaction is of utmost importance to us, and we always aim to provide transparent and fair service. We want to address your concerns and shed light on our policies.Our intention is never to nickel and dime our valued customers. However, we do have certain policies in place to ensure that our operations run smoothly and efficiently, while also upholding the quality and standard of our products and services. We genuinely regret if this has caused any inconvenience or frustration on your part.We would appreciate it if you could reach out to us with specific details about the issues you encountered. This will help us to understand your situation better and allow us to make necessary improvements where needed. Your feedback is vital to us, and we take it seriously.Our customer experience team is available to discuss any concerns you may have and provide clarifications on our policies. We want to work towards finding a resolution that meets your expectations and leaves you satisfied.Please contact us at ************ or at **************************************************************** and we will be more than willing to assist you in any way we can.Once again, we apologize for any negative impression we may have inadvertently given, and we sincerely hope to have the opportunity to address your concerns and regain your trust.Thank you for bringing this matter to our attention.Sincerely,Customer Experience Team Buy-Rite ********************

Communication has been horrible. Shipping time is unacceptable and not what is indicated at point of sale. When the item arrived it was missing all of the pieces. I called and was told I would receive a call back. Instead I received an email asking me to document the issue. I did so, but did call again same day asking for a conversation for clarity. This lined up with similar poor service when I called asking about the delay of the order. I will never order from this company again. Business closed for the day and I still do not know anymore than I did this morning.

***************,We sincerely apologize for the incredibly disappointing experience you had with our company. We understand that the communication, shipping time, and missing pieces in your order were far from satisfactory, and we deeply regret the inconvenience this has caused you.First and foremost, we want to express our sincere apologies for the breakdown in communication. Your time is valuable, and we should have been much more responsive and proactive in keeping you informed about the status of your order. We understand the frustration of not receiving timely updates and the disappointment in not receiving the level of service you rightfully expected. Unfortunately, shipping delays can occur due to variables out of our control, but we certainly do apologize for any breakdowns in communication on order updates.Additionally, we're incredibly sorry about the missing pieces in your order. This is not the level of quality control we aim to provide, and we understand how frustrating and inconvenient it must have been for you to receive an incomplete product. We apologize for any confusion caused by the email request for documentation instead of promptly arranging a conversation. We understand that your trust in our company may be shaken, but we genuinely hope you will give us another chance to prove that we can do better. We value you as a customer, and we want to do everything in our power to regain your confidence.As a token of our apology, we will be posting a customer courtesy credit to your account for future use at your convenience. We hope this gesture will show our commitment to making amends for the inconvenience caused.If there's anything else you'd like to discuss or if you have any further concerns, please don't hesitate to reach out to us at ************ or **************************************************************** We are here to listen and assist you in any way we can.Once again, we sincerely apologize for the negative experience you had, and we hope to have the opportunity to make things right and restore your faith in our company.Thank you again for bringing these issues to our attention.Sincerely,Customer Experience Team Buy-Rite ********************