Customer ReviewsforWaffle House

The black employees prioritized all the black customers . When it came my turn in line , they kept saying to wait I respectfully waited Minutes passed. A huge line formed behind me to the door. When my order was taken the woman went to tell the chef the order and manager came and took the black woman order behind me and asked me to move and if I was picking up even though she witnessed me place a order and wait prior I said I was told to wait wait to pay.When the food was ready they kept asking to wait until they confirmed all the food was in it even tho it was tied up in a bag and they couldve asked me what I ordered. Minutes pass by again. The employee does nothing about asking about the completion of order even tho its sitting there ready. The worker asked the manager or employee was everything in the bag, she responds, I didnt take his order with a angry demeanor and it sounded like she said she purposely didnt take my order and refused to service on purpose.. I pointed out who took my order and confirmed , I got to my vehicle and looked inside to see they put bacon on top of one of my orders , I ordered a tbone with waffle side..Btw, it is clear as day that I am Muslim and of middle eastern decent.. you cant mistaken it. I felt very unusual the entire time and as if my nationality presence was a factor in the treatment of the visit. It is sad to see black people hate everyone but themselves but then wonder why the past was so different for them perhaps things were kept in check at that time . That is all

Unfortunately, we have no record of this customer contacting us directly via our website Contact option.We would like to have the appropriate party investigate the customer's concerns and follow up with them. However, in order for that to happen we need the customer to complete the Contact portion of our website, ****************************** - making sure to select the specific location they visited, date and time of visit, details of their concerns, as well as a phone number where the customer can be reached. Once completed, a report will immediately be transmitted to the appropriate party for review, investigation, and follow up with the customer.We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our website Contact option at their earliest convenience to avoid any further delay in their concerns being investigated and addressed.

Horrible customer service from *******************************. She should be fired for escalating a customer service issue.

We are aware of this customer's profanity laden email to our company regarding a recent visit. When it was explained she had emailed in error and a link provided for her to submit her concerns the appropriate way, she indicated she was not able to complete our online contact options. At which point, the offer was made for her to submit all necessary information and someone would complete the form on her behalf. All messages from this customer were extremely rude and aggressive in nature. She was told although we are in the service industry, our Associates, Management members, nor any of our staff are required to tolerate profanity, abusive, or belittling behavior especially towards someone who was attempting to assist her. Therefore, she was notified she could complete the online contact option or return to the location for assistance from the manager. The customer sent two more emails, which were not responded to by the company. Later in the day, the customer did ultimately complete the online contact option, once again riddled with profanity. She then chose to complete it a second time under the name of the person who originally offered assistance using more profanity laden comments. We are sorry to hear this customer was unable to enjoy her recent visit to one of our restaurants, however we do not condone nor are we going to tolerate customers who choose to be abusive to any of our employees. Should this customer decide to conduct herself in a respectful manner, she is welcome to return to the location and have a civilized adult conversation with the manager on duty. If she chooses to continue they type of behaviors and language she has already displayed, for the safety, security, and well-being of our employees, she will be asked to leave and take her business elsewhere.

I had a very poor experience at the *******************, **** location (#****). I placed a to-go order at 11:14 a.m., but didnt receive it until 11:45 a.m., and only after I inquired about it. I waited inside the entire time, with no acknowledgment of my food. When I asked if my order was ready, one staff member said she didnt know, while another confirmed it was mine. I calmly mentioned that it would have been nice to know my food was ready, but the staff member became irate and falsely accused me of leaving and returning. I wasnt expecting exceptional service from Waffle House, but an apology would have been appreciated instead of being blamed. The manager didnt offer a solution and instead directed me to a hotline, which led me to customer service site. Given the poor experience, I believe some form of compensation (a drink or something!) would have been appropriate, though I dont expect much. The waitress was extremely rude and Im disgusted by the way she treated me and lied on me. Even other customers let the staff know I was waiting on my food the entire time inside, and the waitress continued to try and make a scene being extremely aggressive.

We are in receipt of the identical comments entered by this customer via our website Contact option on 7/30/2024 at 12:01 pm EST. Our records indicate the customer was contacted by the Division manager in less than four hours of entering their comments. The Division manager's notes indicate he left a message inviting the customer back and additionally he has assigned a voucher for the customer to use during a future visit. The voucher will mail on 7/31/2024 to the address the customer provided.We are sorry to hear the customer was not able to enjoy their visit as anticipated and that the Division manager was unable to speak to the customer when he called. However, we look forward to the customer returning the Division's call and allowing him an opportunity to personally address their concerns.

We arrived at the Waffle House around 3:10/3:15am to place our order. I order a Texas Bacon Cheses Steak Melt Plate. I told the waitress, I wanted my bacon well done, hashbrown golden, not ****, light onions. I noticed a customer who came ************ after me, who sat beside me placed his order received his food before me. I noticed the black lady Waffle worker with a black jacket on gave him the guy sitting next to me some alcohol in a cup, I could smell it. minutes after I place his order and received his food before me. Then I asked the where's our food, then received it minutes later. I noticed my bacon looked uncooked and looked like scrapes. I said it out loud. Once I said that I heard the two staff employees talking about this how the bacon is, that's what we got to give us scrapes and making mockery of me. I was talking to someone saying I got them on record, I will be contacting the corporate office, then employee with the black jacket on said out loud I know that s*** right don't nobody got you ****** up. (It's recorded on my phone) I said I would like to have a refund please, rachet employee with jacket on said I can get it at 7:00am whenever management here b/c I was being combative. ***** jumped in conversation, taking about that's the policy, The same employee who gave customer alcohol and started an altercation with me, using profanity, recorded on my phone. Then I asked for a remake, ***** came up in my face talking about I asked the nicely, while I was sitting at the bar said he don't care about me recording, said I had attitude, said I was being combative, started arguing. The employees were ganging up on me, hollering, out of control, very unprofessional. I will be seeing attorney about this. I want my refund. Hood Rachet Employees

We are in receipt of the comments entered by this customer via our online contact option om 5/26/24 at 9:02pm EST. Our records indicate the customer was contacted by the Division Manager as of 5/27/2024 12:53pm EST and his notes indicate he resolved the customer's concerns.We apologize this customer was unable to enjoy their recent visit as anticipated and appreciate the customer contacting us directly , therefore affording us an opportunity to have the ***************** Team investigate and address their concerns.

Totally disgusted with the way not only employees are treated, but customers as well! I dropped my girlfriend (employee) at this particular waffle house, at which I've been a regular customer for a few years now, I ordered coffee at first, then later decided to have breakfast, I've never had a problem at this establishment until today. I was there a total of 2 hours when it was brought to my attention by my girlfriend that I was accused of just sitting there taking up a whole section! Umm I used just one seat, so tell me how I took up a whole section!? The result of this bogus ******** not only caused my girlfriend to quit, but I as a paying customer will never eat here again! And believe me, word will get around!

Waffle House has a policy stating that friends or relatives of an Associate may not be served by said Associate which is explained during the training process. Friends or relatives of our Associates are welcome to dine with us, however they nor anyone else are permitted to loiter in our restaurants as this could interfere with another customer's ability to complete their dining experience in a timely manner as well as the potential interference with the Associate performance of their duties while working.

Hello,Well I hate writing about stuff like this but I had no choice. Me and my brother (African American) wanted some late breakfast and we went to ************, ** location off frontage road. We noticed a sign on the door that said no air take out only! Well thats no big deal but as we entered the establishment we couldnt notice but how great it felt in there, so I asked one of the cookers can we stay and he said ask the other guy.Well the other guy proceeds to say no I just cant then I point to a (white) male customer thats just sitting there enjoying his food and then his response was he was already here! So help me understand this if the decision was made because of customer satisfaction or? Then why couldnt we stay?Guess the SOUTH is really the south and its sad it came to this. Not to mention after that whole ordeal me and my brother left and we seen him laughing with the customer like it was a joke.We ended up going down the street to the ******** location where things was good.Thanks

Unfortunately, we have no record of this customer contacting us directly regarding their concern therefore affording us an opportunity to investigate.Since service and product related concerns are best addressed by the ***************** team or franchise owner of the location visited, we encourage this customer to utilize the Contact option we have available on our website for voicing concerns so the appropriate party may do so. Once the customer has completed all required fields, including their name, phone number, selected the specific location they visited, provided the date and time of visit, and details of their concerns, a report will automatically be generated and sent to the appropriate party for review, investigation and follow up with the customer based on our protocols and procedures for handling customer concerns.We are sorry to hear this customer was unable to enjoy their visit as anticipated and look forward to them contacting us directly via our website Contact option at their earliest convenience in order to avoid any further delay in the appropriate party following up with them.

The two people at this restaurant expected me to PAY them + work for them just to eat (late-night)

Unfortunately, we have no record of this customer contacting us directly via our website Contact option therefore affording us an opportunity to investigate and address their concerns prior to their Better Business Bureau Review.Service and product related concerns are best addressed by the ***************** Team or Franchise owner of the location visited. Therefore, we encourage this customer to utilize the Contact option we have available on our website for voicing concerns so the appropriate party may do so. Once the customer has completed the required fields, including their name, phone number, selected the specific location visited, provided the date and time of their visit, and details of their concerns, a report will automatically be generated and sent to the appropriate party for review, investigation, and follow up with the customer based on our protocols and procedures for handling customer concerns.We are sorry to hear this customer was unable to enjoy their visit as anticipated and look forward to contacting us directly at their earliest convenience to avoid any further delay in someone contacting them.

Unethical practice: charged service fee and to go fee for to go order. Zero service but charges service fee. No sign to inform customer of this. Additionally: asked if want to leave a tip? (Thats on top of those hidden fees)

Waffle House adopted a 10% Service Charge on all To-Go orders over 25 years ago. The 10% Service Charge is paid directly and entirely to the Servers who handle those To-Go orders. In late 2022, we added a new 10% To-Go Fee on all To-Go orders to help offset rising costs of our To-Go supplies and related items. Signage at each cash register, a sticker at the front door, printed information on each Guest Check and a prominent notice on our printed Dine-In, To-Go and online menus, clearly and plainly disclose the 10% Service Charge and the 10% To-Go Fee for all customers to see before they place a To-Go order. Also, please understand, providing a great dine-in, full service restaurant experience to our customers is the primary focus of our business. We also know that a portion of our customers prefer the convenience of ordering our food To-Go and we appreciate their business. While To-Go business is not our primary focus, we do our best to provide delicious food in high quality packaging which our customers have come to expect. The next time this customer chooses **********************, we invite them to join us for a meal inside our restaurant where we can demonstrate our Hospitality and they can see what has made Waffle House the iconic brand it is today for almost 70 years. We apologize if this customer was unaware of the fees applied to all To-Go orders, if they had not noticed the signage until recently, or if they were unaware that the cash registers automatically prompts the tip question for all transactions.

They are dirty and they cough on people's food and they don't wash there hands. Their bacon smells like drugs. It makes the while restaurants smell bad. It's stays in your clothes and everywhere you go you smell like something that's makes it hard to breath

Unfortunately, we have no record of this customer contacting us directly via our online contact option, therefore affording us an opportunity to address their concerns prior to their contacting the Better Business Bureau.We would like to have the appropriate ***************** Team or franchise owner investigate and follow up with the customer. However, in order for that to happen, we need the customer to utilize the online contact option we have available on our website. Making sure to select the specific location visited, date and time of visit, details of their concerns, as well as a valid phone number where the customer can be reached. Once the online contact option has been completed, a report will immediately transmit to the appropriate parties for review, investigation, and follow up with the customer based on our protocols and procedures for addressing customer concerns.We are sorry to hear this customer was unable to enjoy their recent visit as anticipated and look forward to them completing our online contact option at their earliest convenience to avoid any further delay in getting their concerns in front of the appropriate party for following up with them.

The associate hotline is a SCAM ! I worked for the Waffle House since *********************************************************************************************************** urgency.

This review was made by a former employee who had to be terminated due to violation of one of our zero tolerance policies.