ComplaintsforProsource Wholesale Floor
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a rental unit where 2 of the drawers were removed when the last tenant moved out. It was new construction, and so I looked up the cabinet information. Cabinets were supplied by *********** who I cannot deal with directly: I must deal with a distributor. Nearly the only one in the area is ProSource in ********. After multiple attempts at filling out their online form AND calling them without getting a response, I did finally get someone around February 25th (*************************). He asked for the information on the drawers I needed which I promptly supplied. Today is April 5 and I still have no answer on pricing and timing for the drawers. I am testing my requests and I can see that he reads them: he just DOES NOT answer. I know this job is small and probably not worth it to them to care, but at least they need to tell me they don't care. I need these drawers supplied asap!Business response
05/02/2024
*************************
As far as the late response I have been out of town for several weeks with a family issue.
We have spoken to customer and he did order his cabinet draws. The time it took was waiting for correct measures from the customer and my design team to make sure that they will ffit the existing cabinets.
This does take time and he was contacted throuh out the process.. We are a very customer service oriented business as you can see we do NOT get complaints from our customers.
We reached out to the customer and not sure why the complaint was even written over two draw fronts. We did not sell the cabinets to the customer , we were contacted for two draw front replacements only.
Thank you
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.