ComplaintsforAmeriFreight Car Transport

• Initial Complaint

  11/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Oct *******, I contracted with Amerifreight Transport to deliver from ********, ** to ********* for ***** for pickup on Oct 29 and delivery on Nov 2. $200 upfront fee was paid to Amerifreight upon signing of contract. It was also stipulated that Amerifreight will compensate $50/day for car rental if delivery is delayed after Nov 6. The agreement also stipulated we would pay driver $850 and Amerifreight would pay driver $100 upon delivery. The car was picked up on Nov 30. Delivery finally occurred on Nov 6 (2 days delay). The driver was not able to get $100 payment from Amerifreight and said that either they drop the car off at car impound or that we pay the entire $950. We are not able to contact Amerifreight to resolve this dispute. I am requesting that they compensate me for the 2 day delivery delay ($100 compensation) and the $100 I paid driver for Amerifreight. This seems to be a scam where the initial $800 agreed amount was raised to $1050 then now I had to pay an additional $100.

  

  Business response

  11/07/2024

  November 7th, 2024
  
  Mr. ****, 
  
  We understand your frustration, and we would like to clarify that we are not the business that has been working with you. Our company name is AmeriFreight, and it appears from the documentation you provided in your complaint that the company working with you is Amerifreight ******************** We have no affiliation with Amerifreight ******************** Additionally, we do not have an employee named **** ********. We hope this clarification helps in resolving the issue swiftly.
  
  Regards,

  Kailee ************************************ Manager
  AmeriFreight, Inc. 
  ******************************************************
  **********************
  ************
  **************************************************************************

  Customer response

  11/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  10/29/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I won a truck in a contest and I needed to use an auto transport company to ship this truck to my home in ******. I was told by both the contest promoter and the shipping company that I just needed to make a final payment of $1500 and then the truck would be delivered to me. I made the payment, but instead of delivering the truck as they agreed to they are saying I need to pay another $750 now. They have a history of telling me this would be the final payment and then it never is.

  

  Business response

  10/29/2024

  October 29th, 2024
  
  Dear Mr. *********************** you for reaching out and bringing this matter to our attention. After carefully reviewing our records, we found no indication that you are a current or past customer of ********************. We are an auto shipping broker, and our role is strictly limited to connecting customers with reputable carriers for domestic vehicle transportation. We do not transport vehicles internationally, nor do we participate in any promotions or contests involving the giveaway of trucks.
  
  It sounds like you may have been targeted by an outside party claiming to be affiliated with us, which is not the case. AmeriFreight has no involvement with the company or individual you mentioned, nor do we require payments in the manner you described.
  
  We encourage you to exercise caution and verify the legitimacy of any future communications with other companies. Additionally, if you suspect fraudulent activity, we advise you to report this incident to your financial institution and any relevant consumer protection agencies.
  
  Should you have any further questions or concerns, please feel free to reach out to our management team directly at ************** or ************************************** We are here to assist and clarify any remaining concerns.
  
  Regards,
  
  ****** *********
  Quality Assurance Manager
  AmeriFreight, Inc.
  ******************************************************
  **********************
  ************
  **************************************************************************

  Customer response

  10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 2nd, I contracted with **** ******** from Amerifreight ******************* to transport our corvette from *********, MD to **********, ** for $650 on September 25th as per contract attached. On September 25th, he requested more money. I refused and requested a refund if he was not going to honor his contract. Despite his continued efforts to have me pay more I continued to request a refund if he couldnt fulfill his contract price. On September 27th, I received an email stating he was going to refund my deposit of $250, and I could expect it in my bank account in 4-5 business days per the email. A text he sent said I should have it October 2nd or 3rd in my account. I have repeatedly tried contacting him; phone, email and text to get my $250 back, and it is now October 22nd, and I still have not received my deposit. As you can see from the texts, its always another excuse causing another delay in me getting my refund. I feel I have been more than patient respecting his requests on time; however, I am now starting to get frustrated and am reaching out to you in hopes that maybe you can help me get my refund and be aware of this business that is going on in his company. Thank you, ***** *****

  

  Business response

  10/23/2024

  October 23rd, 2024
  

  Ms. *****, 
  
  We understand your frustration, and we would like to clarify that we are not the business that has been working with you. Our company name is AmeriFreight, and it appears from the documentation you provided in your complaint that the company working with you is Amerifreight ******************** We have no affiliation with Amerifreight ******************** Additionally, we do not have an employee named **** ********. We hope this clarification helps in resolving the issue swiftly.
  
  Regards,

  Kailee ************************************ Manager
  AmeriFreight, Inc. 
  ******************************************************
  **********************
  ************
  **************************************************************************

• Initial Complaint

  09/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received a fair quote from this company for a car transport from ******* to ********. I was initially quoted $750 for the transport. Then a day before it, the broker named **** ******** called and stated the driver wanted more money and I was being charged later almost $400 dollars more. We ended up agreeing on: $950 on which I initially paid $250 as a reservation and then I would pay $700 upon my car being delivered. When my car arrived on 9/16/2024 the driver charged me $800, of which he stated that was the deal the broker set up and I needed to pay. So now Im out $100 of which are not mentioned on the contract we signed. This company lied to me on multiple occasions. And I would like resolution

  

  Business response

  09/19/2024

  September 19th, 2024
  

  Mr. *********, 
  
  We understand your frustration, and we would like to clarify that we are not the business that has been working with you. Our company name is AmeriFreight, and it appears from the documentation you provided in your complaint that the company working with you is Amerifreight ******************** We have no affiliation with Amerifreight ******************** Additionally, we do not have an employee named **** ********. We hope this clarification helps in resolving the issue swiftly.
  
  Regards,
  Kailee ************************************ Manager
  AmeriFreight, Inc. 
  ******************************************************
  **********************
  ************
  **************************************************************************

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I contracted with Amerifreight to deliver my 2015 ****** Corolla from The Villages in ******* to ******** **. Pickup was scheduled between 9A - 1P on 9/9/24 via their subcontractor- Limitless Trucking. Limitless never showed up and ignored my texts and messages. Calls to Amerifreight promised assistance, but none was ever supplied. Finally a message was sent by Limitless that they would be there on 9/10 at 3 pm. They never showed up and never responded to calls or texts. They finally picked car up at 8:15 on 9/10. Limitless notified me at that time that they would drive straight through to ** with delivery on 9/11/24. They never showed up, ignoring multiple texts and messages. They finally responded at 6:15 PM and said delivery would be on 9/12/24. I asked for a time - they refused to provide one. Limitless has kept me caged for 4 days, missing every delivery window they scheduled and refusing to accept calls or texts. Amerifrieght has provided no assistance other than providing me with the driver's phone number. I hired Amerifreight. It's their responsibility to manage their subcontractors - not mine. But they don't seem capable of doing that. I want my car delivered when they say it will be delivered!

  

  Business response

  09/18/2024

  September 18th, 2024
  
  Dear ****************, 

  Thank you for reaching out and for bringing this matter to our attention. We understand that the car shipping process can be stressful, and we sincerely apologize for the inconvenience you experienced during the transportation of your vehicle. 

  While we empathize with the frustration caused by the delays and lack of communication from the carrier, it is important to clarify that pickup and delivery dates are only estimates, which is communicated to all customers prior to shipment. Various factors, such as traffic, weather, and road conditions can affect these timeframes, which is why dates cannot be guaranteed. We understand the inconvenience this may have caused, and we truly apologize for the added stress during the process.

  We can confirm that the vehicle was picked up and delivered per the terms of the contract. While we understand your dissatisfaction, no billing adjustments are owed, as the vehicle was delivered, and all aspects of the shipping process were disclosed at the outset.

  Should you have any further questions or concerns, please feel free to reach out to our management team directly at ************** or ************************************** We value your business and will continue to work hard to ensure that future experiences are smoother and more satisfactory.

  Regards,

  *********************;
  Quality Assurance Manager
  AmeriFreight, Inc. 
  ******************************************************
  **********************
  ************
  ***********************************************************

  Customer response

  09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The issue was lack of communication only - quality of service was excellent. All contractual commitments were satisfied in time period specified.

  
  Sincerely,
  
  *********************

• Initial Complaint

  08/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Business failed to honor the estimate it provided.The attached email estimate shows $1,249. Based on this estimate, the business asked me for "Authorization to Source". This authorization locks out the competitor of this business for several critical days. Having locked me in, they asked me to agree to quoates that were $600 and $400 higher than the above estimate. I should note that none of the factors that the quote was based on had changed -- same car, same source, same destination.I believe the estimate of $1,249 was not provided to me on good faith. The business provided me with that estimate just to lock in my business, thereby keeping me from going to their competitors.I will now go to one of their competitors. However, the delay caused by this business will now cost me $465 -- three days of a rental car at $155/day. I request that this business:1) Reimburse me for that $465 of additional cost 2) Change their business practices to provide good faith estimates that they actually expect to respect.Thank you.

  

  Business response

  08/30/2024

  August 30th, 2024
  
  Dear **********, 

  Thank you for bringing your concerns to our attention. AmeriFreight takes customer feedback seriously, and we appreciate the opportunity to address the issues youve raised.

  Regarding the estimate provided to you, it's important to note that the quote you received was an Economy Saver Rate, as clearly stated in the email. This rate represents the lowest possible price at which your vehicle might be shipped. As outlined in our communication, this quote is subject to negotiation with carriers, who ultimately determine the final shipping cost based on market conditions.

  The email you referenced also highlights the fact that different rate options are available depending on your needs, such as the First Class Rate, which offers a fixed price and expedited service for those with time constraints.

  In your case, no vehicle was shipped, and no payment was made to AmeriFreight. The offers we received from carriers were communicated to you, and the decision to accept or decline them was entirely up to you. We strive to provide the best possible rates for our customers, but we also rely on the offers we receive from carriers, which can vary.

  Given that no service was rendered and no funds were exchanged, we respectfully decline your request for reimbursement. However, we want to assure you that AmeriFreight remains committed to providing clear and honest communication with all customers. We encourage potential clients to review all options and terms carefully before making a decision, ensuring that the chosen rate aligns with their budget and timeline.

  We apologize for any inconvenience this situation may have caused and wish you the best in your future shipping needs.

  Should you have any further questions or concerns, please feel free to contact our management team directly at ************** or ********************************************************. 

  Regards,

  *********************;
  Quality Assurance Manager
  AmeriFreight, Inc. 
  ******************************************************
  ************************
  ************
  ***********************************************************

  Customer response

  08/31/2024

   
  Complaint: 22209062
  
  I am rejecting this response because:

  The business refused to deliver the promised service at the promised price. They did the classic bait and switch:

  1) Lock me in by quoting a very low price estimate,

  2) Ask for considerably higher payments for the same service, and then

  3) cancel the order when I ask them to respect the original estimate.

  If BBB does not flag this business, they will keep doing the same thing to other customers like me.

  Sincerely,
  
  *********************

  

  Business response

  09/04/2024

  September 4th, 2024
  
  Dear **********, 

  We appreciate your continued feedback and the opportunity to further clarify the situation.

  First and foremost, we want to address the assertion that you were "locked in" by AmeriFreight. At no point during the process were you obligated to continue with the shipment. You had the freedom to cancel your order at any time prior to dispatch, at which point your order would have been immediately removed from the Central Dispatch load board.

  Regarding your claim of a "bait and switch," we have already explained that the Economy Saver Rate quoted to you is a starting point, as clearly stated in the quote email. This rate is the lowest possible price at which your vehicle might ship, and it is subject to negotiation with carriers who determine the final shipping cost. This information was provided upfront to ensure transparency, and the fact that rates can vary based on carrier offers was made clear.

  It is important to note that AmeriFreight never promised a specific rate. The Economy Saver Rate is a flexible starting point, not a guaranteed price. We understand that you chose to cancel your order rather than accept one of the offers presented or wait for a new offer. We would have been happy to continue working to find a carrier that met your needs, but you opted to discontinue the process.

  We want to emphasize that no bait and switch tactics were used. AmeriFreight is committed to providing a transparent experience for all customers, with all details thoroughly explained to avoid any misunderstandings.

  We hope this response helps to clarify the situation. Should you have any further questions or concerns, please feel free to reach out to our management team directly at ************** or ********************************************************.

  Regards,

  *********************;
  Quality Assurance Manager
  AmeriFreight, Inc. 
  ******************************************************
  **********************
  ************
  ***********************************************************

• Initial Complaint

  08/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  * 7/2/2024 we confirmed our requested pick-up for our cars on 07/27/2024. The company was informed that our last day available before moving out of state would be 08/01/2024.* The first carrier ******************* that the company arranged had an estimated pick-up date of 08/01/2024 with a delivery date of 8/5/2024.* Amerifreight cancelled the contract with the first company ******************* and restarted the process of locating a company to ship our cars without customer consent.* Our cars were finally shipped 8/11/2024, and as of this filing have not yet been received.* We have had to incur the cost of a rental car for 10+ days beyond what we were initially led to expect, and wish to have those costs covered by Amerifreight.

  

  Business response

  08/20/2024

  August 20th, 2024
  
  Dear ************************, 

  Thank you for taking the time to share your concerns regarding your recent experience with AmeriFreight. We genuinely regret that the situation has caused you frustration and inconvenience, especially during an already stressful time of moving out of state. We value our customers and take their feedback seriously, which is why we want to address your concerns in detail.

  First and foremost, we would like to clarify that our contract is with *************************************, not yourself. While we appreciate your involvement, our communications and contractual obligations are with the customer of record, as outlined in the agreement that was signed.

  Regarding the scheduling of your vehicles pick-up, its important to understand that the first date of availability serves as a starting point for determining when a carrier can potentially pick up your vehicle. This date is used by carriers to assess whether they can accommodate the offered rate and delivery timeline based on their route planning. At no point was a specific pick-up date of July 27th guaranteed; all dates provided were estimates, as clearly outlined in our Terms and Conditions under Article IV, which your spouse agreed to upon signing the contract.

  We understand that delays and changes in carrier availability can be frustrating. Unfortunately, the original carriers secured for your shipment experienced unexpected mechanical breakdowns. While this is an unfortunate reality in the transportation industry, it was beyond the control of both AmeriFreight and the carriers. When these situations arise, our priority is to quickly find an alternative solution, which we did by securing a replacement carrier. This replacement carrier picked up and delivered your vehicle as soon as possible, following the terms of the agreement.

  It is also important to clarify that AmeriFreight does not and cannot dispatch orders to a carrier without obtaining customer approval first. The assertion that a new carrier was selected without consent is incorrect. Our records show that all necessary approvals were obtained before proceeding with the replacement carrier.

  We empathize with the inconvenience caused by the delay, including the additional costs youve incurred for a rental vehicle. However, AmeriFreights role as a broker is to find a properly registered and insured carrier, which we fulfilled in accordance with the contract. The contract clearly states that pick-up and delivery dates are estimates and not guaranteed, and we are not liable for any damages incurred due to delays. Therefore, based on the contractual agreement, we are unable to cover the costs of your rental vehicle.

  We sincerely apologize for any misunderstandings or inconveniences you may have experienced. We always strive to provide the best service possible and regret that this situation did not meet your expectations. However, based on the facts and terms of the contract, we must respectfully decline your request for reimbursement.

  Should you have any further questions or concerns, please feel free to contact our management team directly at ************** or ********************************************************. 

  Regards,
  
  *********************;
  Quality Assurance Manager
  AmeriFreight, Inc. 
  ******************************************************************************************
  ************
  ***********************************************************

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Scam bait and switch, low balling to buy business. Contacted ************************* Tuesday April 2nd to ship a *** 740LI from ******, ** to ***********, **; approx. 460 miles. I was quoted $300 open trailer. Paperwork signed and $150 deposit paid. Only request was that I wanted the car delivered Sunday April 7th. I was assured it was no issue and that there was plenty of flexibility, expected pick up Friday or Saturday since it's a short drive to SoCal. I even spoke to the seller and the vehicle could be made available at two different locations (one in *******, ** [more remote] or *******, ** [right beside ********] to help source a driver). **** said both are same mileage hence no difference so we elected *******, **. Complete radio silence until I followed up Thursday April 4th, was told that carrier wasn't selected due to weather issues but confirmed Friday it would be sorted. Friday was useless, Saturday things went downhill. By 9:30AM I am getting the typical "dead route", "less availability" and get concerned. Long story short, excuse after excuse because it's the weekend the quote is actually $550 (they knew that since Tuesday). ******* offers to pay $100 but then I find out it's actually coming from my $150 deposit thus not a resolution at all. Now its supposed to be an enclosed trailer to smooth things out (she sent me a picture of supposed driver via text attached). ******* was supposed to pick up car on Saturday and showed up at 11:50PM, huge inconvenience for seller. Sunday I call driver after radio silence and eventually picks up call #3 to tell me delivery won't be until Monday 10AM. Monday the driver won't answer calls, car shows up at 10:30PM in an open trailer with a completely different truck than the pick. All the excuses I was told no longer applied hence no reason that I am stuck with a $550 bill. I want an executive from the company to give me a call to discuss further, text message conversation and order attached. Have not heard from company since.

  

  Business response

  04/28/2024

  Mr. De La ****,

  We understand your frustration, and we would like to clarify that we are not the business that has been working with you. Our company name is AmeriFreight, and it appears from both the texts and documentation you provided in your complaint that the company working with you is Amerifreight ******************** We have no affiliation with Amerifreight ******************** Additionally, we do not have an employee named *************************. We hope this clarification helps in resolving the issue swiftly.
  Regards,
  
  *********************;
  Quality Assurance Manager
  AmeriFreight, Inc. 
  ******************************************************************************************
  ************
  ***********************************************************

  Customer response

  05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** De La ****

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Im being harassed via email by this company when I never gave them my information. Ive emailed them multiple times and asked to be removed from the mailing list as they do not have an unsubscribe option. Im berated daily by emails from employee ************************* email address *******************************************

  

  Business response

  03/01/2024

  ******************, 

  We understand your frustration and apologize for any confusion, but we would like to clarify that we are not the business that has been contacting you. Our company name is AmeriFreight, and it appears, from the email address referenced in your complaint, that the company reaching out to you goes by Ameri Auto Transport. We have no affiliation with Ameri Auto Transport, and we have never contacted you. Additionally, we do not have an employee named *************************. We hope this clarification helps in resolving the issue swiftly.

  Regards,

  *********************;
  Quality Assurance Manager
  AmeriFreight, Inc. 
  ******************************************************************************
  ************
  ***********************************************************
  

  Customer response

  03/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I needed a vehicle transported from NM to MS so I contacted ameifreight. The agent I spoke with explained how they would find a truck for me and quoted me a price of $760 and said they would try to get it as close to that as possible. The following day they said they had an offer for $1200 and that was the only offer they received. I held off on it for another day and then accepted it. She explained that I could pay in full and that dispatch would charge ****% of the total charged by company. I paid $1305 total to ameifreight. After the car was delivered to Ms I received the invoice from the transport company which shows the total charge of $1000. I emailed the agent and she said it was $1305

  

  Business response

  02/07/2024

  February 7th, 2024
  
  Dear ****************, 

  Thank you for bringing your concerns to our attention regarding your recent experience with AmeriFreight. We value your feedback and the opportunity to address the issues you have raised in your BBB complaint. 

  As a brokerage company, we aim to facilitate smooth transactions between customers and carrier companies, and it's disheartening to hear about your dissatisfaction. Allow us to address your concerns regarding the pricing discrepancy and payment breakdown.

  Regarding the difference between the initial quote and the final price, it's essential to clarify that you opted for our economy rate. While we strive to provide accurate estimates, the economy rate serves as a starting point and is subject to adjustments. As a broker, we present customers with offers received from carriers, and it's ultimately the customer's decision to accept or decline these offers.
  

  Furthermore, we understand your concern about the payment breakdown. Prior to the dispatch of all orders, we provide customers with a detailed breakdown of payments. In your case, the total shipment cost was $1305, out of which $305 was allocated to AmeriFreight as the broker fee, and the remaining $1000 was to be paid directly to the carrier upon our receipt of the *************************** of lading and confirmation of delivery. We ensure transparency in our transactions and strive to keep customers informed every step of the way.
  

  While we regret any confusion or inconvenience you may have experienced, we stand by the accuracy and transparency of our processes. As the correct amount of money was collected based on the agreed terms, we will not be issuing a refund. However, we sincerely appreciate your feedback, and we will use it to improve our services moving forward.
  

  Once again, we apologize for any inconvenience caused and thank you for choosing AmeriFreight for your auto transport needs. Should you have any further questions or concerns, please do not hesitate to contact us.
  

  Regards,

  *********************;
  Quality Assurance Manager
  AmeriFreight, Inc. 
  ******************************************************************************
  ************
  ***********************************************************

  Customer response

  02/07/2024

   
  Complaint: 21238385
  
  I am rejecting this response because:
  The agent I spoke with told me that the company that was to transport wanted $1200 to transport and that ****% would be added to allocate for them. The transport company only charged $1000. 
  Sincerely,
  
  *****************************

  

  Business response

  02/13/2024

  February 13th, 2024
  
  Dear ****************,

  Thank you for your continued correspondence regarding your recent experience with AmeriFreight. We appreciate the opportunity to address your concerns further.

  We understand your assertion that the agent you spoke with informed you that the transport company requested $1200 for the transportation service, with an additional ****% to be added for allocation. We would like to clarify the details of the payment structure you contractually agreed to.

  As part of our service, customers have the option to choose between different payment methods. One option is the split payment method, where customers pay the broker fee via credit card at the time of dispatch and pay the carrier directly in cash upon delivery of their vehicle. Alternatively, customers can opt for the full payment method, where both the broker fee and the carrier fee are paid via credit card at the time of dispatch, and AmeriFreight sends the carrier fee to the carrier company after delivery has occurred. In your case, you selected the full payment method. 

  The ****% fee you mentioned in your complaint refers to the administrative fee applied to full payment orders. This fee is calculated based on the combined total of the carrier fee and the broker fee. Therefore, the breakdown of payment for your shipment is as follows:

  Carrier Fee: $1000
  Broker Fee: $200
  Administrative Fee: $105 (****% of the combined carrier fee and broker fee)

  We would like to reiterate that this payment structure was explained to you prior to the dispatch of your order, and you agreed to these terms. No billing adjustments are owed as the correct amount was collected according to the agreed-upon terms.

  We understand the importance of transparency and strive to ensure that our customers are fully informed throughout the process. We regret any confusion that *** have arisen and appreciate your patience and understanding.

  If you have any further questions or concerns, please do not hesitate to reach out to us. 

  Regards,

  *********************;
  Quality Assurance Manager
  AmeriFreight, Inc. 
  ******************************************************************************
  ************
  ***********************************************************

  Customer response

  02/13/2024

   
  Complaint: 21238385
  
  I am rejecting this response because:
  The details that were explained to me only included the 8. % to be added on. No other added charges were to be tacked on. Also, I received an email from the transport company saying that they haven't been paid by you at all and am wanting to know about the payment and when it'll be sent. 
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩