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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been paying for the past debit for duequsene light for year and half to First financial at the end of January I received a letter from another company that the debit was sold to them from first financial. I called and spoke with ***************** at first financial advised her that they have still been taking money out of my account even after the debit was sold and I will not been paying anymore she stated well you got a tax return lets just settle the amount owed not knowing if we even got one or we owed she was extremely rude and kept cutting me off I advised the debit is not with your company and read the letter from the other company and she advised she doesnt know who that company was and she didnt care I needed to pay. I called the new company and asked when they obtained the debit they advised 1-15-24 so first financial has been taking money out of my account since January when the debit is with the other company. ***************** continues to call daily and is very rude when leaving messages. I have even called Duquesne light to advise them of this. I have kept the letter from the new company ********** and First Financial
Business response
04/11/2024
Please see the attached, thank youInitial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a very scary and suspicious email from First Financial Asset Management, Inc., who tried to tell me I had a debt balance in my name through ENTERPRISE HOLDING, trying to scam me. Unfortunately, I clicked on the link, and it said- I owed 126 $ I immediately called the company and was told that no agents were available to take my call. I left a message- to no avail- I then looked them up on BBB and saw MANY complaints about the same exact thing. I then called Enterprise themselves to triple check if I did owe any money to them, and they told me neither mine nor my father's name was related to owing money- this is a f****** scam and was scary to receive so I just want to help and warn people against this.Business response
04/05/2024
Please see the attached, thank youInitial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company continues to contact me regarding a debt that I do not owe. I would like them to refrain from any contact attemptsBusiness response
04/02/2024
Please see the attached, thank youCustomer response
04/02/2024
Complaint: 21495045
I am rejecting this response because: There was no response attachednto the BBB documentWas there a response somewhere that I could not see?
Sincerely,
*************Business response
04/02/2024
The response is attached, thank youInitial Complaint
03/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received a very suspicious email today saying I had debt owed to enterprise holdings **** and this company is attempting to collect a debt with file number ********. I called enterprise knowing do not owe this car rental agency any money, and I spoke with an agent there who confirmed I have no debt owed and they had no idea what this was about. I want this off of my record if it is on my credit record at all. This company is a scam. You need to respond and confirm that I dont owe anything to enterprise holdings **** I even called first financial asset management main phone number and no one answered and you cant leave a message! Recording says call back later. This is the number I called to dispute ************Business response
03/19/2024
Please see the attached, thank youCustomer response
03/19/2024
Complaint: 21433265
I am rejecting this response because:I contacted Enterprise and spoke with an agent who confirmed with my name phone number, social security number, address that I do not owe anything to them / and I have never had outstanding debt or balance. I dispute this debt, you need to validate you are harassing the correct person, and validate the details of this debt along with my address, social security number and phone number, along with the original full detailed bill transaction in question with enterprise. I have never received a single phone call or letter in the mail from you, or from enterprise. I only received one suspicious email from you, FFAM, last week.
Sincerely,
*************************Business response
03/19/2024
Please see the attached, thank youCustomer response
03/19/2024
Complaint: 21433265
I am rejecting this response because:Please send confirm you are sending the validation letter via **** certified mail as per the ***** protection act. I do not trust I will receive any validation letter from you per your past complaints, and I have never received any mail or phone calls from you, or any notice Ive ever owed anything to Enterprise. And as stated before, I spoke to an enterprise billing accounts agent on Thursday who confirmed *** never owed them any money and I am not on their do not rent list which would indicate I had not paid a bill etc. What date and enterprise location is this supposed enterprise unpaid bill from exactly? And why have you only sent one email on Thursday, lying and saying you have sent letters in the mail? To what address did you send them to?
Sincerely,
*************************Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is the company Enterprise Rent-a-car uses for unpaid citations for their vehicles. They sent over an invoice to make a payment. I used the link to make a payment, completed all the fields for payment continue button does not work, not allowing for payment to be made. I tried calling, several numbers listed do not work. Says user busy when calling. I finally got someone on the phone, after being transferred so many places, I found someone willing to take payment. Upon taking payment, there were 2 options online to take settlement payment, while trying to choose a settlement payment the lady said, I could settle out but it wouldnt assist me with enterprise, Id have to pay in full. I asked for her to send me a link to where I can find that Information she said she didnt have anything, she just told people this information. I paid the full amount, giving card #, address, 3 on back only for her to not be able to provide a reference/confirmation number. She said to call back after 4p ET to confirm payment was processed because they run batches twice a day which is very concerning in addition to all the other failed factories the company has while taking peoples personal information pertaining their account information.Business response
01/08/2024
Please see the attached, thank youInitial Complaint
11/10/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Continuously calling me phone everyday which is in illegal in the *****************. Secondly I dont owe enterprise anything, if anything Im owed money from a security deposit that they held even though they have the other parties insurance information and Im was the one hurt in the accident.Business response
11/16/2023
Please see the attached, thank youCustomer response
11/21/2023
Complaint: 20852991
I am rejecting this response because: Ive been contact with enterprise and with the other person insurance company who caused this accident so them having this on a collection agency desk is incorrect especially if Im talking to Enterprise who needs to release my security deposit.
Sincerely,
*************************Business response
11/21/2023
Please see the attached, thank youCustomer response
11/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
10/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This collection company continues to call me about a debt that has been paid. I have submitted proof numerous times but the collection continues. I even paid one of the bills through them and they say I did notBusiness response
10/10/2023
Please see the attached, thank youInitial Complaint
09/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received notification from this company that my insurance company turned this over to this collection agency to recover funds. I spoke with my insurance company and they never turned my information over to this collection agency and there was no need for them to recover funds from me related to a non-at fault accident. In fact they had turned my case over to a collection agency to recover funds from the at-fault parry (not me). I did speak to this collection agency and they said the account claim was closed and I owe no money. But, my issue is that my insurance company never submitted my information to this company and they are trying to collect money I do not owe to anyone. The amount is over $4100. I would like my information removed from their system completely since they should not have it.Business response
09/26/2023
Please see the attached, thank youInitial Complaint
09/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid off balance with FFAM via a balance settlement.The remaining balance was then sent over to ***************** for collections when I already sorted it out with FFAM.I called 2 weeks ago and received confirmation that FFAM would be sending a letter to me via email, and that they would let ********* Capital know that I paid off my balance.They did not yet do that.Business response
09/14/2023
Please see the attached, thank youInitial Complaint
08/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a letter in the mail with a settlement offer I went on line and paid the offer. However it has not been reflected on my credit. I can never reach anyone in the office. Ive been calling for 2 months now every time I call it says the office is closed. I would like this to be resolved.Business response
08/08/2023
Please see the attached, thank you
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Customer Complaints Summary
71 total complaints in the last 3 years.
16 complaints closed in the last 12 months.