ComplaintsforDream Finders Homes, LLC

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DFH purchased the subdivision from Crescent. Our one-year walk-through was supposed to include corrections of quality, craftsmanship, and cosmetic issues. Several items identified with the field representative (which he agreed were covered and should be corrected) went unaddressed. When questioning the field representative, he stated "the new owners no longer allow us to correct those items". Buyer beware - Crescent was pretty bad for not doing the right thing or standing behind their work - these guys are even worse. Look at the reviews - these folks cannot be trusted, do not buy one of their homes.

  Business response

  10/21/2024

  Good afternoon:

  Please see the attached response and correspondence.

  Thanks.

  ********

  Customer response

  10/29/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:The documents they attach and reference are the closing docs dated in 2023.  These docs are not the sign off of the one-year warranty obligations.  We DID submit the warranty request as required through the proper protocol.  DFH did not complete those items nor do they have a signed of 1yr warranty completion.  Typical misrepresentation the entire community is experiencing with DFH.

  Regards,

  ***** *******

  Business response

  10/30/2024

  Good afternoon:

  Please see the attached second response.

  Thank you.

  ********

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and I purchased a new build home from Dream Finders. Upon final walk through we had cabinet doors that needed replace and repaired. They insured to us they would fixed quickly. Well after a year we still have not had it rectified. In addition, we also have found problems in our roof and the concrete of the home. We inquired about this as they are clearly stated as being cover under warranty and frankly have been ignored. We have tried over and over to have them fix these issues but they just brush us off! How is this legal?

  Business response

  09/06/2024

  Good afternoon:

  Please see the response to *** ******* BBB complaint.
  

  Thanks.

  ********

  Customer response

  09/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  I have been repeatedly told this over the last year! Part of my warranty ends in 6 day!! How are you going to get it fixed that fast? You say you will fix it and then radio silence for a couple months then we start the process over like you have forgotten about the last time you looked at it.

  Regards,

  ******* *****

  Business response

  09/09/2024

  Please see the attached second response from Dream Finders Homes.

  Thank you.

  ********

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1********* I purchased a home that dream finders builders just completed. The 3 panel sliding door was not functioning correctly. I was too hard to open and close with one person. When I wanted to delay the closing, Dream Finders indicated they would resolve the problem and the other items on the punch list. After over 100 emails back and forth with ***** ******* She had the warranty department close the case because they came out and adjusted the door. It still did not work correctly. I recently had the supplier of the door, ******** ***** ******* contact the door manufacturer who came out and evaluated the door. Larry indicated the bottom track is missing pieces and the wheels were damaged. It was not installed correctly. The supplier suggested a contractor who did the repair. The contractor cost and the parts cost totaled $********. When I contacted ***** Currall again about being reimbursed she told me the case was closed. I would like your assistance in this matter. You will find there are numerous complaints similar to mine with this company.

  Business response

  03/08/2024

  Good Morning - my apologies for the delay in getting this to you.  I did receive our attorney's response, but I slipped below my radar.

   

  Thanks.

  ********

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a new build home with Dream Finders Homes LLC on February 7, 2022. My fiancé was overseas during the home buying process which made scheduling things difficult. DDH would not respond to emails routinely. They failed to communicate regarding our closing date on several occasions so my fiancé could not schedule leave to be here for closing. This was disappointing. We have had several warranty requests submitted that went unresolved for months. We had one request for a leaking toilet that was submitted in May and not resolved until August. We had two reports of water damage that the builder painted over instead of fixing. In order to get a response from the warranty department, I had to email several employees and threaten to submit a BBB complaint. The most recent warranty request was submitted on Jan 22, 2023 (req. no ************) for leaking pipes below our kitchen sink. The pipes were fixed almost immediately but the water damage to the wood below the sink has been unresolved for almost two months now. I have also been trying to schedule my nail crack and pop 1 year warranty walk through which they have not scheduled either. The warranty representatives **** **** and ***** ****** have not respond to several of my emails regarding this issue. I reached out to several other employees, once again. One employee was ****** **** who was unprofessional in her response. I also contacted *** ***** from the HHAHBA who referred me back to ****. On March 10th, **** called and told me that she would have appointments scheduled before end of day. A week has passed and no appointments have been scheduled. My fiancé is returning from military training next week and I will be out of town to spend time with him as we haven’t seen each other in months. I hoped to get this all resolved before he returned but the lack of communication from DFH has made that impossible. Despite my best efforts in being patient and respectful, this company has pushed me to a breaking point.

  Customer response

  03/21/2023

  Hello,

   

  The business responded today and scheduled the appointments.

  ****** **********

   

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased new build October 2022. The warranty department will not respond to me. I have electrical issues as well as water damage issue which need to be resolved.

  Business response

  01/19/2023

  Please see the attached response from Dream Finders Homes.

  Thank you.

  ********

• Initial Complaint

  10/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have a home that I brought in 2020 that was under warranty. It took more than 1.5 years for them to partially address the 30-day drywall issues and they never came to explain what the issue truly was and why they refused to complete the issue. They are refusing to complete the final drywall nail pop/crack repairs, stating the drywall company has already completed this work. This is not the case. The drywall company not only did not complete my final warranty work but also did more damage to my wall when they very poorly addressed the ceiling issues. At one point when ***** Currall was the point of contact, she stated that they were getting a new drywall company onboard that would address the issue. I have hundreds of emails that have been sent regarding these issues and I was mostly told they were working on it and then had one final walk-through with ***** from the drywall company in August to see the ceiling issues and was supposed to come back during better lighting to address them and schedule for the final drywall issues to be corrected and he never showed up. I have a list of all the contacts that I have interacted with and again every single email that I have sent trying to address these issues. I have also left several messages with headquarters that went unanswered. During the first attempt at addressing the ceiling issue the drywall company sent a Spanish-speaking crew without a translator that did some miscellaneous work when they were supposed to be addressing the 30-day issues, but due to the language barrier I, the home owner was unable to adequately direct them on the work that was to be done. This is a company issue, not my issue as the homeowner. It is unfair that I have paid nearly 400K for a home and I cannot simply get the work finished that I am entitled too. I understand that the company has changed hands many times and has had a ton of turnover, however as the end purchaser I should not have to suffer. I just want my work completed.

  Business response

  10/24/2022

  Please see the attached response from ***** ******* *****' ********* ******* ******l, ****** *****, Esq.

  Business response

  11/01/2022

  Good afternoon - please see ***** ******* ***** response to Ms. *********** rejection.

  Thank you.

  ********

  Customer response

  11/11/2022

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.

  Sincerely,

  ****** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩