ComplaintsforPetAirCarrier, LLC

• Initial Complaint

  02/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am being told I must pay a$1525 deposit fee and a $75 rental fee for an electronically temperature controlled carrier for a puppy that I bought from a scam website. There wasn't any puppy at all after they got$750 from me ***************** said he's the supervisor and when i said I didn't have a credit card he directed me to go to ******* and buy gift cards in that amount to pay for this. He would not provide one piece of paper showing me there was a dog in question

  Business response

  02/14/2024

  Good afternoon,

  My name is *****, and I am a pet relocation specialist with Pet Air Carrier, LLC in *******.

  I wanted to reach out to you concerning your unfortunate experience with a pet scammer. You have never actually been in contact with us until now. We do not ship pets domestically, only internationally with major airlines such as Lufthansa and AFKLM.

  We have been in business in Metro Atlanta shipping pets internationally from all over the ** for over 20 years and have an excellent reputation in the industry. We are ***** members as well as being known shippers with the ******************************************** (IATA) and are certified in Live Animal Regulations.

  We only ship pets once we have received a signed contract from our client.

  There is no such thing as a climate controlled crate. All airlines are required to adhere to the Live Animal Regulations (LAR) set forth by IATA which dictate at what temperature animals can be shipped relevant to both exposure outside of and inside of the aircraft.

  Our only business phone number is ************. Our only business email is ************************************************** We absolutely do not have any involvement whatsoever with the buying or selling of animals. 

  Pet scams are a major problem. These scammers target ********************* such as ours all over the country. They clone the respective company's website to make themselves look legitimate. They are usually located overseas and therefore it is almost impossible to pursue them legally. When a person provides us any kind of link, our IT team has the site taken down, but unfortunately, they just pop right back up with different server addresses.

  We are happy to discuss your complaint personally if you would like to contact us at the above email or phone number. 

  I can assure you that whoever you were dealing with, it was not Pet Air Carrier, LLC.

  We would respectfully request you withdraw your complaint regarding Pet Air Carrier, LLC as it is both misplaced and slanderous. 

  Please feel free to reach out to us to discuss this if you would like. 

  Sincerely,

  **********************, Operations Manager

   

  Customer response

  02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩