ComplaintsforRemedy by Ari, LLC
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Order#R61943 Total: $65.93 (USD) (including taxes and shipping) Aris Aura Body Shimmer Ive reached out via email and instagram no response from the company I have not received my order no updates no tracking information nothing company refuse to reply I have not received any productInitial Complaint
01/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made a purchase to buy 4 lip liners and a lip gloss on cyber Monday. I received my order around the first week of January, but unfortunately one of my lips liners was missing. The purchase was just under $50. I have contacted this business via their customer service email about four times since I received the incomplete order. I have also reached out via their Instagram and ******** business pages. I have yet to receive a response, and it's been about three weeks with no response or resolution for my missing items.Initial Complaint
01/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I never received the item that was ordered from a Black Friday sale on November 24,2023 sent emails with no response so I DM REMEDY BY ARI make up page on instagram I got a response from them as of todays date ******* 19,2024 I have yet to receive a refund for Order#RS12810 I also noticed recently on the instagram page other people are complaining as well you just cant take people money and they dont receive the merchandise or a refund BUYER BEWARE OF REMEDY SWIM!Initial Complaint
12/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on November 26, 2023 as of December 28, 2023 I have yet to receive my order I have sent several emails Ive sent direct messages on ******** and Instagram with no responses via email. On Instagram I have given my order number and they claim I will be getting a refund once customer service contact them. I have not received any form of communication. All I want is my money back.Initial Complaint
12/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered remedy by Ari on Nov ***************************** ship Ive contacted the business 4-5 times. Even tried the owner and her sister through social media instagram. My order number is *****.Initial Complaint
12/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought a product from the business ahd never received it. Not only that they wont even communicate what the issue is!Initial Complaint
12/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On November 25th, 2023, I placed an order with Remedy By Ari and was assigned order number *****. Subsequently, I received an email from Remedy by Ari indicating a delay in shipping and requesting an additional 17 business days to fulfill the order. Considering my purchase date of November 25th, the expected shipment date would have been December 19th, 2023. However, as of today, December 22nd, I have not received any updates regarding the status of my package or an estimated time of arrival. In my attempts to contact Remedy by Ari, I reached out via email and Instagram direct message (DM).When I contacted the company through Instagram, I was informed that their teams are diligently working to process all orders and that my shipping confirmation was pending as the shipping team had not yet completed my order. They assured me that once my order is complete, I will receive a shipping update. Additionally, I was advised to contact their customer service department for further assistance. They provided the following contact information: "Unfortunately, we, the social media team, can only handle inquiries through this platform. To resolve any issues, please reach out to our customer service team at ******************************* If you wish to cancel your order and request a refund, please provide your first and last name, order number, and email address."However, despite my attempts to reach out via the provided email, I have not received a response. I would like to note that my purchase amounted to a total of $50, which included $9.13 for shipping. Furthermore, I took the additional step of purchasing route package protection.Initial Complaint
12/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I placed an order with her company back in November, I have repeatedly sent email asking for a tracking number or an update to my order. With no reply other than a generic email.Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered on Nov 16 paid for 2day shipping and still havent received my order I reached out via email for updates and yet to get a responseInitial Complaint
02/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Feb 13 2023 at 11:09 or 11:10 pm central time zone I placed a order with Remedy by Ari for 4 liners doing her buy one get one free deal. I paid through after pay so the first installment was ***** and the full price would be *****. I started shopping around 10:30 pm central time zone and as I was shopping I could see the discount but once I submitted my information and payment i noticed i didn't get two liners free or the price was the same. I emailed the company to let them know. I received an email yesterday evening stating I placed my order on 14th and a copy of the order was in there and it showed placed a order on the 14th at 12:09 a.m and that's why I didn't get the deal. I was going to cancel my order but I noticed the order was shipped already. I also noticed that another discount code was added automatically. They don't do refunds so I can't get my money back that way. I just need the buy one get one free deal honored.order #***** this my order number
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Customer Complaints Summary
10 total complaints in the last 3 years.
9 complaints closed in the last 12 months.