ComplaintsforThe Savannah Morning News

• Initial Complaint

  05/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Since changing delivery methods to the ***** the Savannah ********** no longer delivers my Sunday issue consistently. This has happened yet again over the past weekend. With each complaint, ** advised to contact the post office while the service rep ******** the delivery department. But there is a continual inconsistent pattern as I will next describe. After each complaint, the Sunday issue delivery is properly restored for a week or two. However, after two weeks of resumed proper delivery, the following week once again involves a missed Sunday paper. This is really getting old. How difficult is it to deliver a weekend paper consistently? The paper delivery was much better before the switch to the ***** And they never deliver the missing Sunday issues the following day-am simply out a paper each time. I want the Sunday paper delivered consistently-as opposed to this growing string of credits!!!!

• Initial Complaint

  05/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We have been trying to resolve this directly with the business (The Sun Today - an edition of Bluffton Today and the Savannah Morning News) for months to no resolution. Repeatedly we have asked for the weekly SUN TODAY (an edition of Bluffton Today and the Savannah Morning News) not be thrown in our driveway. This business is a nuisance with inadequate customer service. We DO NOT have a subscription, which the business itself confirms this point when we call to request this service to be discontinued. This business continues to trespass, litter in our yard, and create a security issue when we are not home, alerting others of our absence. We request your assistance to resolve this matter promptly and sufficiently. Thank you for your attention and support. *********************************

• Initial Complaint

  10/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  We have had numerous issues with our newspaper delivery or lack thereof. We have reached out numerous times to the Savannah Morning News but have been unable to get anyone to respond to us. We average 2-3 papers a week even though we have a subscription for 5 days a week. Would like to just cancel the subscription at this point.

• Initial Complaint

  07/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid with a check for newspaper service to my home. This service should have begun about two months ago. I have not received a newspaper despite repeated calls to the company.

  Business response

  07/11/2023

  We will address the carrier and get the delivery problem resolved.  The account will also be credited for the missed deliveries.  Please let us know if this is sufficient.

  Thank you

• Initial Complaint

  06/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I changed my newspaper subscription from home delivery to digital, agreeing to pay $4.99 per month starting in May 2023. I was charged $4.99 at that time, which was fine. In June, my credit card was charged $28.17 as if I was receiving home delivery again (which I am not) and I’ve called at least three times asking for a partial refund of $23.18. Each time, I’m promised the refund and I still have not received it. I don’t think it’s right for this company to keep money that I did not agree to pay. Thank you. ****** *******

  Business response

  07/07/2023

  The problem with the rate has been corrected and the account adjusted.  The account was modified and is currently paid up until 12/16/23.  The monies paid by the subscriber in error in June have been applied to her subscription.  If that is not acceptable, please let me know and I will get a refund issued for the $23.18.

  Customer response

  07/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: I do not want my subscription extended.  I would like my refund in the amount of $23.18 to my ******** ******* **** as soon as possible. I did not agree to pay that amount.  I’m supposed to be charged $4.99 per month per the agreement with Savannah Morning News  

  Regards,

  ****** *******

  Business response

  07/11/2023

  The refund process was initiated on 7/10/2023.

  Customer response

  07/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I look forward to receiving my refund.  Thank you for your assistance.

  Regards,

  ****** *******

   

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been a subscriber for over 50 years. Since the newspaper was sold to foreign interests deliveries are hit or miss. I've lost count of the number of missed deliveries. Today, 1 May 2023, was just the latest in missed deliveries. Calling the automated line produces no result; they will NOT send a carrier with the newspaper and there has NEVER been a next day delivery even though I've requested one. By now I should have a free lifetime subscription. The service is worse by the week. Sad that a prime newspaper has been allowed to become little more than a few pages of late "news" since the new owners took the reins. I NEEED DAILY DELIVERIES. I PAY FOR THAT .I WAS upset to see that the automatic processing of my payment was done today, a day on which no paper was delivered.

• Initial Complaint

  02/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  i have paid for home delivery of the Savannah new paper and have only gotten one paper in the last 30 days or better. i have called one time and have sent at least 7 e mails but get the same response every time, "we are sorry". all i ask is to be told what is going on and all i ever hear is "we are sorry". i see papers in the driveways of neighbors so there has to be a delivery person in the area, i would think. i do not want to cancel, i just would like to have someone please tell me what is the problem and will it get fixed.

  Business response

  02/21/2023

  I am trying to reach the complainant.  I can not locate an account/subscription using the address or phone number provided.  I will continue to try and reach them.

   

• Initial Complaint

  11/30/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I have been a long time subscriber to the paper(Friday/Sunday). They recently changed the terms of my subscription from carrier delivery to mail delivery. Since then, I have yet to receive any of my Friday editions. By time the mail runs here Friday evening, it is too late to get one elsewhere. My Sunday editions do arrive (Monday Evening.. isn't that pathetic..). When I contact the paper about the Friday editions, all I am told is I will get credit. I am sorry, but I did not subscribe to credit... I subscribed to a print copy of the paper and that is what I want and expect. Each friday comes around with no paper, and another promise of credit.... This is a running thing. I want my print papers.. I have not received the editions from 10/21, 10/28, 11/4, 11/11, 11/18 and 11/25. If they cannot provide the print copies, then I want a refund. I had an earlier issue with delivery and was previously told that the paper had a F rating with your bureau. We did get a new carrier and it got better until they got rid of the carriers. Now they are sending me notices to renew, and they can't perform on their current obligations. I want the missing papers delivered asap, and if they can't do that, then i want a refund. This rotating credit is absurd.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We have on-going delivery issues with SMN. Comes some days and not others. Recently got back from a two week vacation during which we stopped delivery of SMN and *** ***** and suspended service of ***. We got our papers on Fri (7/22) and absolutely nothing since. For us that is THREE papers not being delivered. In the past, we have complained to them and been promised refunds that we have never been given. Also—one of the two service numbers they have listed has been disconnected. Unacceptable!

  Business response

  08/05/2022

  I spoke to Mrs. *******.  The paper is being delivered after being missed for those three days.  I have given instructions on how to reach customer svc and also to contact me if there is no response.  I am also researching a missing refund check.  

   

  Thank you

• Initial Complaint

  07/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I have had to call Savannah Morning News every day this week because I had not received my paper. Can never reach a person to talk to. Please help.

  Business response

  07/08/2022

  In reference to the delivery issue, we have spoken to the carrier and they will be contacting the subscriber to resolve the delivery problem.  I have called the subscriber as well and got not answer.  I will continue to try to reach them to provide additional points of contact.

  Customer response

  10/03/2022

  Delivery of my paper is a constant problem . It's always late, usually between 9:00 and 10:00a.m. Today [Sunday 10/2/22 when I called I'm told paper cannot be delivered. Please help.

  Business response

  10/21/2022

  I spoke with the subscriber and have called the carrier as well.  The complaint was primarily about the late delivery time.  I have explained that this is caused primarily by a shortage of carriers and a change in the routes.  I am checking with the carrier to see what can be done to move up the time in this section of the route’s delivery. 

   I will contact the customer and let them know the progress.

   In reference to the customer’s call for a re-delivery, I explained to her that we don’t do same day redeliveries other than on Sundays and in Savannah.  She understands.

   Thank you

  Customer response

  11/08/2022

  I need to add to my original complaint. I have had almost daily problems with delivery of my paper since October (I had to call about not receiving my paper and it would finally be delivered between 10:00 and 11:00 a.m.)  Now the problem is I never receive my paper even after I call. Today (November 8) is the 3rd day in a row that I have not received my paper.

  Customer response

  11/11/2022

  For the 6th day in a row I have not received my paper. When I email them I get a very polite message saying they are sorry and will contact the necessary people about the problem BUT the situation is never resolved.     Has the paper sent you any response to my complaint?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩